The Fryent Way Surgery, London: patient reviews and CQC rating
The Fryent Way Surgery is a GP practice in London with 7,529 registered patients (September 2026). In the 2026 GP Patient Survey, 76% of its patients described their overall experience as good, against 77% across England (West and North London: 75%). The Care Quality Commission rates it Good overall, in a report published in October 2021. It has 3.2 full-time-equivalent qualified GPs, or 2,373 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Fryent Way Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 58%, against 57% across England. Its weakest is the share who said the wait for their last appointment was about right: 59%, below the England figure of 69%. Of the 11 results in the table, 0 are above England and 1 below by more than the survey's margin of error, and 10 within it.
On overall experience it is 393rd of the 648 practices in London with 50 or more responses. 58% found it easy to get through by phone (England: 57%). The overall experience result is 6 points higher than in 2025 (70%). 116 patients answered the survey (response rate 14%).
| Survey question | The Fryent Way Surgery | West and North London | England |
|---|---|---|---|
| Overall experience good | 76% | 75% | 77% |
| Easy to contact by phone | 58% | 62% | 57% |
| Easy to contact via the website | 58% | 57% | 58% |
| Easy to contact via the NHS App | 54% | 54% | 54% |
| Reception team helpful | 81% | 83% | 85% |
| Last contact good | 68% | 73% | 73% |
| Wait for appointment about right | 59% | 68% | 69% |
| Listened to well | 83% | 86% | 87% |
| Treated with care and concern | 81% | 84% | 86% |
| Confidence and trust in the clinician | 90% | 92% | 93% |
| Needs met | 88% | 89% | 90% |
In the Friends and Family Test for July 2026, 87% of 267 responses rated the practice good or very good (England: 92%).
CQC's overall rating for The Fryent Way Surgery is Good, published in October 2021. One key question is rated differently: Safe Requires Improvement. Its previous overall rating was Requires Improvement (September 2019).
| Key question | Rating |
|---|---|
| Safe | Requires Improvement |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
7,529 patients were registered at The Fryent Way Surgery in September 2026, down 1.5% on a year earlier (England: down 1.1%).
18% of its patients are aged 65 or over, against 19% across England. With 3.2 full-time-equivalent qualified GPs, there are 2,373 patients per GP, close to the England figure of 2,171 and West and North London's 2,497. The practice also has 0.7 nurses and 0.7 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.2 | 3.2 |
| August 2024 | 3.2 | 3.2 |
| August 2025 | 3.2 | 3.2 |
| August 2026 | 3.2 | 3.2 |
From June 2026 to August 2026 the practice recorded 3,827 appointments a month, or 508 per 1,000 registered patients (England: 510). 68% were face to face (England: 63%). 27% took place on the day they were booked and 5% more than 28 days after booking (England: 45% and 5%).
50% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | The Fryent Way Surgery | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 508 | 469 | 510 |
| Face to face | 68% | 60% | 63% |
| Same day as booked | 27% | 48% | 45% |
| More than 28 days after booking | 5% | 2% | 5% |
| Did not attend | 6% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for diabetes (13.7% against 7.9%) and coronary heart disease (3.6% against 3.0%). It has a lower share for COPD (0.9% against 1.9%), atrial fibrillation (1.2% against 2.2%) and depression (8.3% against 14.3%). The practice's patients live in areas with an average deprivation score of 20.5 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 86.4 years for women and 80.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 17.0% | 15.2% |
| Diabetes | 17+ yrs | 13.7% | 7.9% |
| Depression | 18+ yrs | 8.3% | 14.3% |
| Chronic kidney disease | 18+ yrs | 5.4% | 4.6% |
| Asthma | 6+ yrs | 4.2% | 6.6% |
| Coronary heart disease | All ages | 3.6% | 3.0% |
| Cancer | All ages | 3.3% | 3.8% |
| Stroke and TIA | All ages | 2.0% | 1.9% |
| Atrial fibrillation | All ages | 1.2% | 2.2% |
| Heart failure | All ages | 1.0% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| COPD | All ages | 0.9% | 1.9% |
| Dementia | All ages | 0.7% | 0.8% |
| Palliative care | All ages | 0.7% | 0.6% |
| Osteoporosis | 50+ yrs | 0.7% | 1.2% |
| Epilepsy | 18+ yrs | 0.5% | 0.8% |
| Learning disability | All ages | 0.5% | 0.6% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 66.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 73.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 60.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 74.4% | 74.9% |
The Fryent Way Surgery, 22 Fryent Way, London, NW9 9SB. Phone: 020 8206 9910.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Brampton Health Centre | 0.4 km | 78% |
| Preston Hill Surgery | 0.7 km | 72% |
| Kenton Clinic | 0.9 km | 59% |
| Willow Tree Family Doctors | 1.3 km | 69% |
| Kingsbury Health and Wellbeing | 1.4 km | 81% |
- Brampton Health Centre (78% overall experience good)
- Jai Medical Centre (Brent) (64% overall experience good)
- Kings Edge Medical Centre (88% overall experience good)
- Kingsbury Health and Wellbeing (81% overall experience good)
- Neasden Medical Centre (70% overall experience good)
- Uxendon Crescent surgery (59% overall experience good)
How do patients rate The Fryent Way Surgery?
In the 2026 GP Patient Survey, 76% of patients described their overall experience of The Fryent Way Surgery as good, against 77% across England. 58% found it easy to get through by phone.
How many patients are registered at The Fryent Way Surgery?
7,529 patients were registered in September 2026, down 1.5% on a year earlier.
What is The Fryent Way Surgery's CQC rating?
Good overall, published in October 2021.
How many GPs does The Fryent Way Surgery have?
3.2 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 2,373 patients per GP against 2,171 across England.
Are appointments at The Fryent Way Surgery face to face?
68% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Fryent Way Surgery's phone number?
020 8206 9910.