Kingsbury Health and Wellbeing, London: patient reviews and CQC rating
Kingsbury Health and Wellbeing is a GP practice in London with 5,439 registered patients (September 2026). In the 2026 GP Patient Survey, 81% of its patients described their overall experience as good, against 77% across England (West and North London: 75%). The Care Quality Commission rates it Good overall, in a report published in June 2022. It has 3.1 full-time-equivalent qualified GPs, or 1,728 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Kingsbury Health and Wellbeing
Its best result against England is the share who found it easy to get through to the practice by phone: 79%, above the England figure of 57%. Its weakest is the share who had confidence and trust in the healthcare professional they saw: 84%, below the England figure of 93%. Of the 11 results in the table, 1 is above England and 2 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 267th of the 648 practices in London with 50 or more responses. 79% found it easy to get through by phone (England: 57%). The overall experience result is 9 points lower than in 2025 (90%). 113 patients answered the survey (response rate 16%).
| Survey question | Kingsbury Health and Wellbeing | West and North London | England |
|---|---|---|---|
| Overall experience good | 81% | 75% | 77% |
| Easy to contact by phone | 79% | 62% | 57% |
| Easy to contact via the website | 54% | 57% | 58% |
| Easy to contact via the NHS App | 57% | 54% | 54% |
| Reception team helpful | 82% | 83% | 85% |
| Last contact good | 79% | 73% | 73% |
| Wait for appointment about right | 77% | 68% | 69% |
| Listened to well | 80% | 86% | 87% |
| Treated with care and concern | 80% | 84% | 86% |
| Confidence and trust in the clinician | 84% | 92% | 93% |
| Needs met | 91% | 89% | 90% |
CQC's overall rating for Kingsbury Health and Wellbeing is Good, published in June 2022. All 5 key questions are rated Good. It held the same rating in the report before (February 2020).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
5,439 patients were registered at Kingsbury Health and Wellbeing in September 2026, up 6.4% on a year earlier (England: down 1.1%).
18% of its patients are aged 65 or over, against 19% across England. With 3.1 full-time-equivalent qualified GPs, there are 1,728 patients per GP, fewer than the England figure of 2,171 and West and North London's 2,497. The practice also has 1.2 nurses and 0.2 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.3 | 2.3 |
| August 2024 | 2.3 | 2.3 |
| August 2025 | 3.1 | 3.1 |
| August 2026 | 3.1 | 3.1 |
From June 2026 to August 2026 the practice recorded 4,670 appointments a month, or 859 per 1,000 registered patients (England: 510). 37% were face to face (England: 63%). 61% took place on the day they were booked and 0% more than 28 days after booking (England: 45% and 5%).
46% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Kingsbury Health and Wellbeing | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 859 | 469 | 510 |
| Face to face | 37% | 60% | 63% |
| Same day as booked | 61% | 48% | 45% |
| More than 28 days after booking | 0% | 2% | 5% |
| Did not attend | 3% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for diabetes (16.7% against 7.9%), high blood pressure (20.9% against 15.2%) and coronary heart disease (4.1% against 3.0%). It has a lower share for depression (8.1% against 14.3%), atrial fibrillation (1.4% against 2.2%) and COPD (1.1% against 1.9%). The practice's patients live in areas with an average deprivation score of 20.6 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.9 years for women and 80.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 20.9% | 15.2% |
| Diabetes | 17+ yrs | 16.7% | 7.9% |
| Depression | 18+ yrs | 8.1% | 14.3% |
| Chronic kidney disease | 18+ yrs | 6.3% | 4.6% |
| Asthma | 6+ yrs | 4.4% | 6.6% |
| Coronary heart disease | All ages | 4.1% | 3.0% |
| Cancer | All ages | 3.3% | 3.8% |
| Osteoporosis | 50+ yrs | 2.0% | 1.2% |
| Heart failure | All ages | 1.5% | 1.1% |
| Stroke and TIA | All ages | 1.5% | 1.9% |
| Atrial fibrillation | All ages | 1.4% | 2.2% |
| COPD | All ages | 1.1% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 1.1% | 0.8% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Dementia | All ages | 0.7% | 0.8% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Learning disability | All ages | 0.5% | 0.6% |
| Palliative care | All ages | 0.5% | 0.6% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 71.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 84.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 72.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 83.5% | 74.9% |
Kingsbury Health and Wellbeing, 245 Stag Lane, London, NW9 0EF. Phone: 020 8204 0777. Website: www.kingsburyhealthandwellbeing.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Willow Tree Family Doctors | 0.3 km | 69% |
| Kings Edge Medical Centre | 0.4 km | 88% |
| Jai Medical Centre (Brent) | 0.8 km | 64% |
| Wakemans Hill Surgery | 0.9 km | 85% |
| Brampton Health Centre | 1.0 km | 78% |
- Brampton Health Centre (78% overall experience good)
- Jai Medical Centre (Brent) (64% overall experience good)
- Kings Edge Medical Centre (88% overall experience good)
- Neasden Medical Centre (70% overall experience good)
- The Fryent Way Surgery (76% overall experience good)
- Uxendon Crescent surgery (59% overall experience good)
How do patients rate Kingsbury Health and Wellbeing?
In the 2026 GP Patient Survey, 81% of patients described their overall experience of Kingsbury Health and Wellbeing as good, against 77% across England. 79% found it easy to get through by phone.
How many patients are registered at Kingsbury Health and Wellbeing?
5,439 patients were registered in September 2026, up 6.4% on a year earlier.
What is Kingsbury Health and Wellbeing's CQC rating?
Good overall, published in June 2022.
How many GPs does Kingsbury Health and Wellbeing have?
3.1 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 1,728 patients per GP against 2,171 across England.
Are appointments at Kingsbury Health and Wellbeing face to face?
37% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Kingsbury Health and Wellbeing's phone number?
020 8204 0777.