The Bacon Lane Surgery, Edgware: patient reviews and CQC rating
The Bacon Lane Surgery is a GP practice in Edgware with 10,399 registered patients (September 2026). In the 2026 GP Patient Survey, 73% of its patients described their overall experience as good, against 77% across England (West and North London: 75%). The Care Quality Commission rates it Requires Improvement overall, in a report published in November 2023. It has 3.4 full-time-equivalent qualified GPs, or 3,059 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Bacon Lane Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 73%, above the England figure of 57%. Its weakest is the share who said the healthcare professional was good at listening to them: 76%, below the England figure of 87%. Of the 11 results in the table, 3 are above England and 3 below by more than the survey's margin of error, and 5 within it.
On overall experience it is 4th of the 11 practices in Edgware with 50 or more responses. 73% found it easy to get through by phone (England: 57%). The overall experience result is 9 points lower than in 2025 (82%). 108 patients answered the survey (response rate 19%).
| Survey question | The Bacon Lane Surgery | West and North London | England |
|---|---|---|---|
| Overall experience good | 73% | 75% | 77% |
| Easy to contact by phone | 73% | 62% | 57% |
| Easy to contact via the website | 74% | 57% | 58% |
| Easy to contact via the NHS App | 69% | 54% | 54% |
| Reception team helpful | 89% | 83% | 85% |
| Last contact good | 71% | 73% | 73% |
| Wait for appointment about right | 59% | 68% | 69% |
| Listened to well | 76% | 86% | 87% |
| Treated with care and concern | 75% | 84% | 86% |
| Confidence and trust in the clinician | 91% | 92% | 93% |
| Needs met | 85% | 89% | 90% |
CQC's overall rating for The Bacon Lane Surgery is Requires Improvement, published in November 2023. One key question is rated differently: Caring Good. It held the same rating in the report before (June 2022).
| Key question | Rating |
|---|---|
| Safe | Requires Improvement |
| Well-led | Requires Improvement |
| Caring | Good |
| Responsive | Requires Improvement |
| Effective | Requires Improvement |
10,399 patients were registered at The Bacon Lane Surgery in September 2026, up 4.5% on a year earlier (England: down 1.1%).
16% of its patients are aged 65 or over, against 19% across England. With 3.4 full-time-equivalent qualified GPs, there are 3,059 patients per GP, more than the England figure of 2,171 and West and North London's 2,497. The practice also has 3.2 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.4 | 5.6 |
| August 2024 | 3.4 | 6.1 |
| August 2025 | 3.4 | 6.6 |
| August 2026 | 3.4 | 6.6 |
From June 2026 to August 2026 the practice recorded 5,203 appointments a month, or 500 per 1,000 registered patients (England: 510). 71% were face to face (England: 63%). 51% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
49% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | The Bacon Lane Surgery | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 500 | 469 | 510 |
| Face to face | 71% | 60% | 63% |
| Same day as booked | 51% | 48% | 45% |
| More than 28 days after booking | 2% | 2% | 5% |
| Did not attend | 5% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for diabetes (10.0% against 7.9%). It has a lower share for osteoporosis (0.3% against 1.2%), palliative or supportive care needs (0.2% against 0.6%) and peripheral arterial disease (0.3% against 0.6%). The practice's patients live in areas with an average deprivation score of 22.2 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.7 years for women and 80.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 12.8% | 15.2% |
| Diabetes | 17+ yrs | 10.0% | 7.9% |
| Depression | 18+ yrs | 6.9% | 14.3% |
| Chronic kidney disease | 18+ yrs | 5.4% | 4.6% |
| Asthma | 6+ yrs | 4.2% | 6.6% |
| Cancer | All ages | 3.4% | 3.8% |
| Coronary heart disease | All ages | 2.7% | 3.0% |
| Atrial fibrillation | All ages | 1.8% | 2.2% |
| Stroke and TIA | All ages | 1.4% | 1.9% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| COPD | All ages | 0.9% | 1.9% |
| Heart failure | All ages | 0.9% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Dementia | All ages | 0.5% | 0.8% |
| Epilepsy | 18+ yrs | 0.5% | 0.8% |
| Learning disability | All ages | 0.3% | 0.6% |
| Osteoporosis | 50+ yrs | 0.3% | 1.2% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 62.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 69.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 59.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 72.5% | 74.9% |
The Bacon Lane Surgery, 11 Bacon Lane, Edgware, HA8 5AT. Phone: 020 8952 5073. Website: www.baconlanesurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dr Muhammad Shahzad | 0.4 km | 69% |
| Oak Lodge Medical Centre | 0.4 km | 73% |
| Jai Medical Centre (Brent) | 0.8 km | 64% |
| Mollison Way Surgery | 0.8 km | 73% |
| Watling Medical Centre | 1.0 km | 78% |
- Honeypot Medical Centre (89% overall experience good)
- Mollison Way Surgery (73% overall experience good)
How do patients rate The Bacon Lane Surgery?
In the 2026 GP Patient Survey, 73% of patients described their overall experience of The Bacon Lane Surgery as good, against 77% across England. 73% found it easy to get through by phone.
How many patients are registered at The Bacon Lane Surgery?
10,399 patients were registered in September 2026, up 4.5% on a year earlier.
What is The Bacon Lane Surgery's CQC rating?
Requires Improvement overall, published in November 2023.
How many GPs does The Bacon Lane Surgery have?
3.4 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 3,059 patients per GP against 2,171 across England.
Are appointments at The Bacon Lane Surgery face to face?
71% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Bacon Lane Surgery's phone number?
020 8952 5073.