Oak Lodge Medical Centre, Edgware: patient reviews and CQC rating
Oak Lodge Medical Centre is a GP practice in Edgware with 16,342 registered patients (September 2026). In the 2026 GP Patient Survey, 73% of its patients described their overall experience as good, against 77% across England (West and North London: 75%). The Care Quality Commission rates it Good overall, in a report published in October 2021. It has 10.5 full-time-equivalent qualified GPs, or 1,554 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Oak Lodge Medical Centre
Its best result against England is the share who found it easy to contact the practice through its website: 72%, above the England figure of 58%. Its weakest is the share who found it easy to get through to the practice by phone: 50%, against 57% across England. Of the 11 results in the table, 1 is above England and 0 below by more than the survey's margin of error, and 10 within it.
On overall experience it is 5th of the 11 practices in Edgware with 50 or more responses. 50% found it easy to get through by phone (England: 57%). The overall experience result is 1 point lower than in 2025 (74%). 98 patients answered the survey (response rate 15%).
| Survey question | Oak Lodge Medical Centre | West and North London | England |
|---|---|---|---|
| Overall experience good | 73% | 75% | 77% |
| Easy to contact by phone | 50% | 62% | 57% |
| Easy to contact via the website | 72% | 57% | 58% |
| Easy to contact via the NHS App | 60% | 54% | 54% |
| Reception team helpful | 87% | 83% | 85% |
| Last contact good | 70% | 73% | 73% |
| Wait for appointment about right | 76% | 68% | 69% |
| Listened to well | 86% | 86% | 87% |
| Treated with care and concern | 79% | 84% | 86% |
| Confidence and trust in the clinician | 90% | 92% | 93% |
| Needs met | 94% | 89% | 90% |
CQC's overall rating for Oak Lodge Medical Centre is Good, published in October 2021. All 5 key questions are rated Good. It held the same rating in the report before (August 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
16,342 patients were registered at Oak Lodge Medical Centre in September 2026, down 7.5% on a year earlier (England: down 1.1%).
11% of its patients are aged 65 or over, against 19% across England. With 10.5 full-time-equivalent qualified GPs, there are 1,554 patients per GP, fewer than the England figure of 2,171 and West and North London's 2,497. The practice also has 1.7 nurses and 2.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 9.4 | 11.5 |
| August 2024 | 9.5 | 11.4 |
| August 2025 | 9.5 | 12.2 |
| August 2026 | 10.5 | 12.0 |
From June 2026 to August 2026 the practice recorded 5,653 appointments a month, or 346 per 1,000 registered patients (England: 510). 54% were face to face (England: 63%). 52% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
41% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | Oak Lodge Medical Centre | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 346 | 469 | 510 |
| Face to face | 54% | 60% | 63% |
| Same day as booked | 52% | 48% | 45% |
| More than 28 days after booking | 1% | 2% | 5% |
| Did not attend | 6% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for serious mental illness (1.4% against 1.0%). It has a lower share for atrial fibrillation (1.1% against 2.2%), chronic kidney disease (2.4% against 4.6%) and COPD (1.1% against 1.9%). The practice's patients live in areas with an average deprivation score of 26.8 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.9 years for women and 79.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 12.6% | 15.2% |
| Depression | 18+ yrs | 8.4% | 14.3% |
| Diabetes | 17+ yrs | 8.1% | 7.9% |
| Asthma | 6+ yrs | 4.4% | 6.6% |
| Cancer | All ages | 2.5% | 3.8% |
| Chronic kidney disease | 18+ yrs | 2.4% | 4.6% |
| Coronary heart disease | All ages | 2.0% | 3.0% |
| Serious mental illness | All ages | 1.4% | 1.0% |
| Stroke and TIA | All ages | 1.3% | 1.9% |
| COPD | All ages | 1.1% | 1.9% |
| Atrial fibrillation | All ages | 1.1% | 2.2% |
| Osteoporosis | 50+ yrs | 0.8% | 1.2% |
| Heart failure | All ages | 0.7% | 1.1% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Learning disability | All ages | 0.6% | 0.6% |
| Dementia | All ages | 0.5% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.4% | 0.8% |
| Palliative care | All ages | 0.4% | 0.6% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 62.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 62.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 51.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 66.7% | 74.9% |
Oak Lodge Medical Centre, 234 Burnt Oak Broadway, Edgware, HA8 0AP. Phone: 020 8352 1202.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dr Muhammad Shahzad | 0.3 km | 69% |
| The Bacon Lane Surgery | 0.4 km | 73% |
| Watling Medical Centre | 0.6 km | 78% |
| Jai Medical Centre (Brent) | 0.6 km | 64% |
| Mollison Way Surgery | 0.9 km | 73% |
- Sefton Ave Surgery (63% overall experience good)
How do patients rate Oak Lodge Medical Centre?
In the 2026 GP Patient Survey, 73% of patients described their overall experience of Oak Lodge Medical Centre as good, against 77% across England. 50% found it easy to get through by phone.
How many patients are registered at Oak Lodge Medical Centre?
16,342 patients were registered in September 2026, down 7.5% on a year earlier.
What is Oak Lodge Medical Centre's CQC rating?
Good overall, published in October 2021.
How many GPs does Oak Lodge Medical Centre have?
10.5 full-time-equivalent qualified GPs (15 qualified GPs by headcount), which is 1,554 patients per GP against 2,171 across England.
Are appointments at Oak Lodge Medical Centre face to face?
54% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Oak Lodge Medical Centre's phone number?
020 8352 1202.