Penshurst Gardens Surgery, Edgware: patient reviews and CQC rating
Penshurst Gardens Surgery is a GP practice in Edgware with 7,383 registered patients (September 2026). In the 2026 GP Patient Survey, 66% of its patients described their overall experience as good, below the England figure of 77% (West and North London: 75%). The Care Quality Commission rates it Good overall, in a report published in December 2021. It has 2.1 full-time-equivalent qualified GPs, or 3,461 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Penshurst Gardens Surgery
Its best result against England is the share who had confidence and trust in the healthcare professional they saw: 94%, against 93% across England. Its weakest is the share who said the wait for their last appointment was about right: 48%, below the England figure of 69%. Of the 11 results in the table, 0 are above England and 6 below by more than the survey's margin of error, and 5 within it.
On overall experience it is 10th of the 11 practices in Edgware with 50 or more responses. 36% found it easy to get through by phone (England: 57%). The overall experience result is 7 points higher than in 2025 (59%). 115 patients answered the survey (response rate 25%).
| Survey question | Penshurst Gardens Surgery | West and North London | England |
|---|---|---|---|
| Overall experience good | 66% | 75% | 77% |
| Easy to contact by phone | 36% | 62% | 57% |
| Easy to contact via the website | 47% | 57% | 58% |
| Easy to contact via the NHS App | 55% | 54% | 54% |
| Reception team helpful | 67% | 83% | 85% |
| Last contact good | 57% | 73% | 73% |
| Wait for appointment about right | 48% | 68% | 69% |
| Listened to well | 87% | 86% | 87% |
| Treated with care and concern | 84% | 84% | 86% |
| Confidence and trust in the clinician | 94% | 92% | 93% |
| Needs met | 81% | 89% | 90% |
In the Friends and Family Test for July 2026, 94% of 198 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Penshurst Gardens Surgery is Good, published in December 2021. One key question is rated differently: Responsive Requires Improvement. It held the same rating in the report before (April 2017).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Requires Improvement |
| Effective | Good |
7,383 patients were registered at Penshurst Gardens Surgery in September 2026, down 0.8% on a year earlier (England: down 1.1%).
18% of its patients are aged 65 or over, against 19% across England. With 2.1 full-time-equivalent qualified GPs, there are 3,461 patients per GP, more than the England figure of 2,171 and West and North London's 2,497. The practice also has 0.8 nurses and 2.2 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.8 | 2.9 |
| August 2024 | 2.0 | 3.1 |
| August 2025 | 2.1 | 2.1 |
| August 2026 | 2.1 | 2.1 |
From June 2026 to August 2026 the practice recorded 2,476 appointments a month, or 335 per 1,000 registered patients (England: 510). 88% were face to face (England: 63%). 26% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
59% were with a GP rather than another member of the practice team. 9% of booked patients did not attend.
| Measure | Penshurst Gardens Surgery | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 335 | 469 | 510 |
| Face to face | 88% | 60% | 63% |
| Same day as booked | 26% | 48% | 45% |
| More than 28 days after booking | 3% | 2% | 5% |
| Did not attend | 9% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (2.2% against 1.2%) and dementia (1.1% against 0.8%). It has a lower share for COPD (0.6% against 1.9%), epilepsy (0.3% against 0.8%) and peripheral arterial disease (0.2% against 0.6%). The practice's patients live in areas with an average deprivation score of 20.3 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 85.9 years for women and 81.7 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 14.7% | 15.2% |
| Depression | 18+ yrs | 10.0% | 14.3% |
| Diabetes | 17+ yrs | 8.0% | 7.9% |
| Asthma | 6+ yrs | 4.9% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.5% | 4.6% |
| Cancer | All ages | 4.2% | 3.8% |
| Coronary heart disease | All ages | 2.9% | 3.0% |
| Osteoporosis | 50+ yrs | 2.2% | 1.2% |
| Atrial fibrillation | All ages | 1.6% | 2.2% |
| Stroke and TIA | All ages | 1.3% | 1.9% |
| Dementia | All ages | 1.1% | 0.8% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Heart failure | All ages | 0.8% | 1.1% |
| COPD | All ages | 0.6% | 1.9% |
| Palliative care | All ages | 0.6% | 0.6% |
| Learning disability | All ages | 0.5% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.5% | 0.8% |
| Epilepsy | 18+ yrs | 0.3% | 0.8% |
| Peripheral arterial disease | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 66.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 69.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 51.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 65.2% | 74.9% |
Penshurst Gardens Surgery, 39 Penshurst Gardens, Edgware, HA8 9TN. Phone: 020 8958 3141. Website: www.penshurstsurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Lane End Medical Group | 0.2 km | 69% |
| Jai Medical Centre | 0.7 km | 68% |
| Medical Centre | 0.9 km | 81% |
| Sefton Ave Surgery | 0.9 km | 63% |
| Dr Muhammad Shahzad | 1.1 km | 69% |
- Lane End Medical Group (69% overall experience good)
- Millway Medical Practice (91% overall experience good)
How do patients rate Penshurst Gardens Surgery?
In the 2026 GP Patient Survey, 66% of patients described their overall experience of Penshurst Gardens Surgery as good, below the England figure of 77%. 36% found it easy to get through by phone.
How many patients are registered at Penshurst Gardens Surgery?
7,383 patients were registered in September 2026, down 0.8% on a year earlier.
What is Penshurst Gardens Surgery's CQC rating?
Good overall, published in December 2021.
How many GPs does Penshurst Gardens Surgery have?
2.1 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 3,461 patients per GP against 2,171 across England.
Are appointments at Penshurst Gardens Surgery face to face?
88% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Penshurst Gardens Surgery's phone number?
020 8958 3141.