Lane End Medical Group, Edgware: patient reviews and CQC rating
Lane End Medical Group is a GP practice in Edgware with 14,330 registered patients (September 2026). In the 2026 GP Patient Survey, 69% of its patients described their overall experience as good, against 77% across England (West and North London: 75%). The Care Quality Commission rates it Good overall, in a report published in May 2019. It has 5.7 full-time-equivalent qualified GPs, or 2,529 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Lane End Medical Group
Its best result against England is the share who had confidence and trust in the healthcare professional they saw: 96%, against 93% across England. Its weakest is the share who found it easy to get through to the practice by phone: 39%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 4 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 7th of the 11 practices in Edgware with 50 or more responses. 39% found it easy to get through by phone (England: 57%). The overall experience result is 1 point lower than in 2025 (70%). 107 patients answered the survey (response rate 21%).
| Survey question | Lane End Medical Group | West and North London | England |
|---|---|---|---|
| Overall experience good | 69% | 75% | 77% |
| Easy to contact by phone | 39% | 62% | 57% |
| Easy to contact via the website | 46% | 57% | 58% |
| Easy to contact via the NHS App | 50% | 54% | 54% |
| Reception team helpful | 85% | 83% | 85% |
| Last contact good | 63% | 73% | 73% |
| Wait for appointment about right | 69% | 68% | 69% |
| Listened to well | 84% | 86% | 87% |
| Treated with care and concern | 80% | 84% | 86% |
| Confidence and trust in the clinician | 96% | 92% | 93% |
| Needs met | 84% | 89% | 90% |
In the Friends and Family Test for July 2026, 89% of 333 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Lane End Medical Group is Good, published in May 2019. All 5 key questions are rated Good. It held the same rating in the report before (June 2017).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
14,330 patients were registered at Lane End Medical Group in September 2026, down 2.9% on a year earlier (England: down 1.1%).
17% of its patients are aged 65 or over, against 19% across England. With 5.7 full-time-equivalent qualified GPs, there are 2,529 patients per GP, more than the England figure of 2,171 and West and North London's 2,497. The practice also has 1.7 nurses and 0.7 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 8.7 | 10.4 |
| August 2024 | 8.7 | 10.6 |
| August 2025 | 7.2 | 8.9 |
| August 2026 | 5.7 | 8.7 |
From June 2026 to August 2026 the practice recorded 8,167 appointments a month, or 570 per 1,000 registered patients (England: 510). 28% were face to face (England: 63%). 70% took place on the day they were booked and 0% more than 28 days after booking (England: 45% and 5%).
77% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Lane End Medical Group | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 570 | 469 | 510 |
| Face to face | 28% | 60% | 63% |
| Same day as booked | 70% | 48% | 45% |
| More than 28 days after booking | 0% | 2% | 5% |
| Did not attend | 3% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (3.4% against 1.2%) and a learning disability (0.9% against 0.6%). It has a lower share for palliative or supportive care needs (0.2% against 0.6%), COPD (0.9% against 1.9%) and peripheral arterial disease (0.3% against 0.6%). The practice's patients live in areas with an average deprivation score of 21.3 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 86.0 years for women and 81.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 11.6% | 15.2% |
| Depression | 18+ yrs | 10.2% | 14.3% |
| Diabetes | 17+ yrs | 8.1% | 7.9% |
| Chronic kidney disease | 18+ yrs | 5.1% | 4.6% |
| Asthma | 6+ yrs | 5.0% | 6.6% |
| Cancer | All ages | 3.8% | 3.8% |
| Osteoporosis | 50+ yrs | 3.4% | 1.2% |
| Coronary heart disease | All ages | 3.1% | 3.0% |
| Atrial fibrillation | All ages | 1.6% | 2.2% |
| Stroke and TIA | All ages | 1.5% | 1.9% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Learning disability | All ages | 0.9% | 0.6% |
| COPD | All ages | 0.9% | 1.9% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Heart failure | All ages | 0.8% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Dementia | All ages | 0.5% | 0.8% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 65.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 72.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 56.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 64.5% | 74.9% |
Lane End Medical Group, 2 Penshurst Gardens, Edgware, HA8 9GJ. Phone: 020 8958 4233. Website: www.laneendmedicalgroup.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Penshurst Gardens Surgery | 0.2 km | 66% |
| Jai Medical Centre | 0.8 km | 68% |
| Dr Muhammad Shahzad | 1.0 km | 69% |
| Medical Centre | 1.0 km | 81% |
| Sefton Ave Surgery | 1.0 km | 63% |
- Millway Medical Practice (91% overall experience good)
- Penshurst Gardens Surgery (66% overall experience good)
How do patients rate Lane End Medical Group?
In the 2026 GP Patient Survey, 69% of patients described their overall experience of Lane End Medical Group as good, against 77% across England. 39% found it easy to get through by phone.
How many patients are registered at Lane End Medical Group?
14,330 patients were registered in September 2026, down 2.9% on a year earlier.
What is Lane End Medical Group's CQC rating?
Good overall, published in May 2019.
How many GPs does Lane End Medical Group have?
5.7 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 2,529 patients per GP against 2,171 across England.
Are appointments at Lane End Medical Group face to face?
28% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Lane End Medical Group's phone number?
020 8958 4233.