Jai Medical Centre, Edgware: patient reviews and CQC rating
Jai Medical Centre is a GP practice in Edgware with 8,739 registered patients (September 2026). In the 2026 GP Patient Survey, 68% of its patients described their overall experience as good, below the England figure of 77% (West and North London: 75%). The Care Quality Commission rates it Good overall, in a report published in August 2017. It has 0.7 full-time-equivalent qualified GPs, or 13,109 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Jai Medical Centre
Its best result against England is the share who said their needs were met at their last appointment: 95%, against 90% across England. Its weakest is the share who found it easy to contact the practice through its website: 39%, below the England figure of 58%. Of the 11 results in the table, 0 are above England and 2 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 9th of the 11 practices in Edgware with 50 or more responses. 50% found it easy to get through by phone (England: 57%). The overall experience result is 5 points higher than in 2025 (63%). 100 patients answered the survey (response rate 19%).
| Survey question | Jai Medical Centre | West and North London | England |
|---|---|---|---|
| Overall experience good | 68% | 75% | 77% |
| Easy to contact by phone | 50% | 62% | 57% |
| Easy to contact via the website | 39% | 57% | 58% |
| Easy to contact via the NHS App | 42% | 54% | 54% |
| Reception team helpful | 80% | 83% | 85% |
| Last contact good | 68% | 73% | 73% |
| Wait for appointment about right | 69% | 68% | 69% |
| Listened to well | 84% | 86% | 87% |
| Treated with care and concern | 84% | 84% | 86% |
| Confidence and trust in the clinician | 94% | 92% | 93% |
| Needs met | 95% | 89% | 90% |
In the Friends and Family Test for July 2026, 90% of 90 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Jai Medical Centre is Good, published in August 2017. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (November 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
8,739 patients were registered at Jai Medical Centre in September 2026, down 3.3% on a year earlier (England: down 1.1%).
16% of its patients are aged 65 or over, against 19% across England. With 0.7 full-time-equivalent qualified GPs, there are 13,109 patients per GP, more than the England figure of 2,171 and West and North London's 2,497. The practice also has 1.6 nurses and 6.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 0.2 | 0.2 |
| August 2024 | 0.2 | 0.2 |
| August 2025 | 0.2 | 0.2 |
| August 2026 | 0.7 | 0.7 |
From June 2026 to August 2026 the practice recorded 8,086 appointments a month, or 925 per 1,000 registered patients (England: 510). 36% were face to face (England: 63%). 44% took place on the day they were booked and 0% more than 28 days after booking (England: 45% and 5%).
20% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Jai Medical Centre | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 925 | 469 | 510 |
| Face to face | 36% | 60% | 63% |
| Same day as booked | 44% | 48% | 45% |
| More than 28 days after booking | 0% | 2% | 5% |
| Did not attend | 5% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (2.0% against 1.2%), palliative or supportive care needs (0.9% against 0.6%) and dementia (1.2% against 0.8%). It has a lower share for COPD (1.2% against 1.9%), asthma (4.4% against 6.6%) and depression (10.1% against 14.3%). The practice's patients live in areas with an average deprivation score of 24.9 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.9 years for women and 80.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 14.5% | 15.2% |
| Depression | 18+ yrs | 10.1% | 14.3% |
| Diabetes | 17+ yrs | 9.4% | 7.9% |
| Chronic kidney disease | 18+ yrs | 4.8% | 4.6% |
| Asthma | 6+ yrs | 4.4% | 6.6% |
| Cancer | All ages | 3.5% | 3.8% |
| Coronary heart disease | All ages | 2.7% | 3.0% |
| Osteoporosis | 50+ yrs | 2.0% | 1.2% |
| Stroke and TIA | All ages | 1.8% | 1.9% |
| Atrial fibrillation | All ages | 1.7% | 2.2% |
| COPD | All ages | 1.2% | 1.9% |
| Dementia | All ages | 1.2% | 0.8% |
| Heart failure | All ages | 1.2% | 1.1% |
| Serious mental illness | All ages | 1.2% | 1.0% |
| Palliative care | All ages | 0.9% | 0.6% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Learning disability | All ages | 0.8% | 0.6% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 66.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 75.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 54.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 70.8% | 74.9% |
Jai Medical Centre, 114 Edgwarebury Lane, Edgware, HA8 8NB. Phone: 0300 033 7861. Website: www.jaimedical.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Penshurst Gardens Surgery | 0.7 km | 66% |
| Lane End Medical Group | 0.8 km | 69% |
| Medical Centre | 1.4 km | 81% |
| Sefton Ave Surgery | 1.4 km | 63% |
| Dr Muhammad Shahzad | 1.8 km | 69% |
- Colindale Medical Centre Lp (73% overall experience good)
- Hendon Way Surgery (57% overall experience good)
- Wakemans Hill Surgery (85% overall experience good)
How do patients rate Jai Medical Centre?
In the 2026 GP Patient Survey, 68% of patients described their overall experience of Jai Medical Centre as good, below the England figure of 77%. 50% found it easy to get through by phone.
How many patients are registered at Jai Medical Centre?
8,739 patients were registered in September 2026, down 3.3% on a year earlier.
What is Jai Medical Centre's CQC rating?
Good overall, published in August 2017.
How many GPs does Jai Medical Centre have?
0.7 full-time-equivalent qualified GPs (1 qualified GP by headcount), which is 13,109 patients per GP against 2,171 across England.
Are appointments at Jai Medical Centre face to face?
36% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Jai Medical Centre's phone number?
0300 033 7861.