Hendon Way Surgery, London: patient reviews and CQC rating
Hendon Way Surgery is a GP practice in London with 8,882 registered patients (September 2026). In the 2026 GP Patient Survey, 57% of its patients described their overall experience as good, below the England figure of 77% (West and North London: 75%). The Care Quality Commission rates it Good overall, in a report published in November 2021. It has 3.0 full-time-equivalent qualified GPs, or 3,001 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Hendon Way Surgery
Its result closest to England is the share who said their needs were met at their last appointment: 87%, against 90% across England. Its weakest is the share who found it easy to get through to the practice by phone: 36%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 8 below by more than the survey's margin of error, and 3 within it.
On overall experience it is 623rd of the 648 practices in London with 50 or more responses. 36% found it easy to get through by phone (England: 57%). The overall experience result is 9 points lower than in 2025 (66%). 96 patients answered the survey (response rate 15%).
| Survey question | Hendon Way Surgery | West and North London | England |
|---|---|---|---|
| Overall experience good | 57% | 75% | 77% |
| Easy to contact by phone | 36% | 62% | 57% |
| Easy to contact via the website | 47% | 57% | 58% |
| Easy to contact via the NHS App | 46% | 54% | 54% |
| Reception team helpful | 69% | 83% | 85% |
| Last contact good | 52% | 73% | 73% |
| Wait for appointment about right | 52% | 68% | 69% |
| Listened to well | 71% | 86% | 87% |
| Treated with care and concern | 71% | 84% | 86% |
| Confidence and trust in the clinician | 86% | 92% | 93% |
| Needs met | 87% | 89% | 90% |
In the Friends and Family Test for July 2026, 87% of 61 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Hendon Way Surgery is Good, published in November 2021. All 5 key questions are rated Good. It held the same rating in the report before (February 2020).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
8,882 patients were registered at Hendon Way Surgery in September 2026, down 8.3% on a year earlier (England: down 1.1%).
9% of its patients are aged 65 or over, against 19% across England. With 3.0 full-time-equivalent qualified GPs, there are 3,001 patients per GP, more than the England figure of 2,171 and West and North London's 2,497. The practice also has 0.5 nurses and 0.7 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.3 | 3.3 |
| August 2024 | 3.3 | 3.3 |
| August 2025 | 3.3 | 3.3 |
| August 2026 | 3.0 | 3.0 |
From June 2026 to August 2026 the practice recorded 2,938 appointments a month, or 331 per 1,000 registered patients (England: 510). 42% were face to face (England: 63%). 31% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
66% were with a GP rather than another member of the practice team. 7% of booked patients did not attend.
| Measure | Hendon Way Surgery | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 331 | 469 | 510 |
| Face to face | 42% | 60% | 63% |
| Same day as booked | 31% | 48% | 45% |
| More than 28 days after booking | 2% | 2% | 5% |
| Did not attend | 7% | 5% | 4% |
Compared with England, the practice has a lower share of patients for peripheral arterial disease (0.1% against 0.6%), palliative or supportive care needs (0.1% against 0.6%) and COPD (0.5% against 1.9%). The practice's patients live in areas with an average deprivation score of 25.8 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 84.3 years for women and 79.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 9.7% | 14.3% |
| High blood pressure | All ages | 9.3% | 15.2% |
| Diabetes | 17+ yrs | 6.6% | 7.9% |
| Asthma | 6+ yrs | 3.3% | 6.6% |
| Coronary heart disease | All ages | 1.7% | 3.0% |
| Cancer | All ages | 1.6% | 3.8% |
| Chronic kidney disease | 18+ yrs | 1.6% | 4.6% |
| Stroke and TIA | All ages | 0.7% | 1.9% |
| Atrial fibrillation | All ages | 0.7% | 2.2% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Osteoporosis | 50+ yrs | 0.5% | 1.2% |
| COPD | All ages | 0.5% | 1.9% |
| Epilepsy | 18+ yrs | 0.5% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.5% | 0.8% |
| Heart failure | All ages | 0.4% | 1.1% |
| Learning disability | All ages | 0.4% | 0.6% |
| Dementia | All ages | 0.3% | 0.8% |
| Palliative care | All ages | 0.1% | 0.6% |
| Peripheral arterial disease | All ages | 0.1% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 57.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 60.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 47.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 61.9% | 74.9% |
Hendon Way Surgery, 215 West Hendon Broadway, London, NW9 7DG. Phone: 020 8102 9830. Website: www.hendonwaysurgery.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dr Azim and Partners | 1.1 km | 62% |
| Wakemans Hill Surgery | 1.2 km | 85% |
| Colindale Medical Centre Lp | 1.4 km | 73% |
| Church Lane Surgery | 1.5 km | 84% |
| The Phoenix Practice | 1.6 km | 63% |
- Colindale Medical Centre Lp (73% overall experience good)
- Jai Medical Centre (68% overall experience good)
- Wakemans Hill Surgery (85% overall experience good)
How do patients rate Hendon Way Surgery?
In the 2026 GP Patient Survey, 57% of patients described their overall experience of Hendon Way Surgery as good, below the England figure of 77%. 36% found it easy to get through by phone.
How many patients are registered at Hendon Way Surgery?
8,882 patients were registered in September 2026, down 8.3% on a year earlier.
What is Hendon Way Surgery's CQC rating?
Good overall, published in November 2021.
How many GPs does Hendon Way Surgery have?
3.0 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 3,001 patients per GP against 2,171 across England.
Are appointments at Hendon Way Surgery face to face?
42% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Hendon Way Surgery's phone number?
020 8102 9830.