The Phoenix Practice, London: patient reviews and CQC rating
The Phoenix Practice is a GP practice in London with 11,815 registered patients (September 2026). In the 2026 GP Patient Survey, 63% of its patients described their overall experience as good, below the England figure of 77% (West and North London: 75%). The Care Quality Commission rates it Good overall, in a report published in October 2017. It has 6.1 full-time-equivalent qualified GPs, or 1,935 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Phoenix Practice
Its result closest to England is the share who said their needs were met at their last appointment: 88%, against 90% across England. Its weakest is the share who found it easy to contact the practice through its website: 37%, below the England figure of 58%. Of the 11 results in the table, 0 are above England and 7 below by more than the survey's margin of error, and 4 within it.
On overall experience it is 581st of the 648 practices in London with 50 or more responses. 49% found it easy to get through by phone (England: 57%). The overall experience result is 17 points lower than in 2025 (80%). 98 patients answered the survey (response rate 17%).
| Survey question | The Phoenix Practice | West and North London | England |
|---|---|---|---|
| Overall experience good | 63% | 75% | 77% |
| Easy to contact by phone | 49% | 62% | 57% |
| Easy to contact via the website | 37% | 57% | 58% |
| Easy to contact via the NHS App | 44% | 54% | 54% |
| Reception team helpful | 72% | 83% | 85% |
| Last contact good | 55% | 73% | 73% |
| Wait for appointment about right | 52% | 68% | 69% |
| Listened to well | 76% | 86% | 87% |
| Treated with care and concern | 78% | 84% | 86% |
| Confidence and trust in the clinician | 89% | 92% | 93% |
| Needs met | 88% | 89% | 90% |
CQC's overall rating for The Phoenix Practice is Good, published in October 2017. All 5 key questions are rated Good. It held the same rating in the report before (July 2017).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
11,815 patients were registered at The Phoenix Practice in September 2026, down 2.4% on a year earlier (England: down 1.1%).
14% of its patients are aged 65 or over, against 19% across England. With 6.1 full-time-equivalent qualified GPs, there are 1,935 patients per GP, fewer than the England figure of 2,171 and West and North London's 2,497. The practice also has 1.5 nurses and 0.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.1 | 4.1 |
| August 2024 | 4.1 | 4.1 |
| August 2025 | 4.1 | 4.1 |
| August 2026 | 6.1 | 6.1 |
From June 2026 to August 2026 the practice recorded 5,248 appointments a month, or 444 per 1,000 registered patients (England: 510). 41% were face to face (England: 63%). 49% took place on the day they were booked and 0% more than 28 days after booking (England: 45% and 5%).
59% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | The Phoenix Practice | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 444 | 469 | 510 |
| Face to face | 41% | 60% | 63% |
| Same day as booked | 49% | 48% | 45% |
| More than 28 days after booking | 0% | 2% | 5% |
| Did not attend | 4% | 5% | 4% |
Compared with England, the practice has a lower share of patients for COPD (0.8% against 1.9%), atrial fibrillation (1.3% against 2.2%) and palliative or supportive care needs (0.3% against 0.6%). The practice's patients live in areas with an average deprivation score of 22.8 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 86.2 years for women and 80.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 11.5% | 14.3% |
| High blood pressure | All ages | 11.2% | 15.2% |
| Diabetes | 17+ yrs | 7.0% | 7.9% |
| Asthma | 6+ yrs | 4.4% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.3% | 4.6% |
| Cancer | All ages | 3.1% | 3.8% |
| Coronary heart disease | All ages | 2.4% | 3.0% |
| Stroke and TIA | All ages | 1.5% | 1.9% |
| Atrial fibrillation | All ages | 1.3% | 2.2% |
| Serious mental illness | All ages | 1.2% | 1.0% |
| Osteoporosis | 50+ yrs | 1.1% | 1.2% |
| Heart failure | All ages | 0.9% | 1.1% |
| COPD | All ages | 0.8% | 1.9% |
| Dementia | All ages | 0.8% | 0.8% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Learning disability | All ages | 0.6% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.5% | 0.8% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Palliative care | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 63.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 65.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 53.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 71.5% | 74.9% |
The Phoenix Practice, 7 Brampton Grove, Hendon, London, NW4 4AE. Phone: 020 8202 9030. Website: www.phoenixpractice.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| St George's Medical Centre | 0.6 km | 70% |
| Dr Azim and Partners | 0.9 km | 62% |
| Hendon Way Surgery | 1.6 km | 57% |
| The Practice @ 188 | 1.8 km | 78% |
| Colindale Medical Centre Lp | 1.9 km | 73% |
- Dr Azim and Partners (62% overall experience good)
- Greenfield Medical Centre (74% overall experience good)
- Pennine Drive Practice (61% overall experience good)
- Ravenscroft Medical Centre (89% overall experience good)
- St George's Medical Centre (70% overall experience good)
How do patients rate The Phoenix Practice?
In the 2026 GP Patient Survey, 63% of patients described their overall experience of The Phoenix Practice as good, below the England figure of 77%. 49% found it easy to get through by phone.
How many patients are registered at The Phoenix Practice?
11,815 patients were registered in September 2026, down 2.4% on a year earlier.
What is The Phoenix Practice's CQC rating?
Good overall, published in October 2017.
How many GPs does The Phoenix Practice have?
6.1 full-time-equivalent qualified GPs (11 qualified GPs by headcount), which is 1,935 patients per GP against 2,171 across England.
Are appointments at The Phoenix Practice face to face?
41% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Phoenix Practice's phone number?
020 8202 9030.