Pennine Drive Practice, London: patient reviews and CQC rating
Pennine Drive Practice is a GP practice in London with 7,741 registered patients (September 2026). In the 2026 GP Patient Survey, 61% of its patients described their overall experience as good, below the England figure of 77% (West and North London: 75%). The Care Quality Commission rates it Good overall, in a report published in June 2017. It has 3.1 full-time-equivalent qualified GPs, or 2,507 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Pennine Drive Practice
Its best result against England is the share who said the healthcare professional was good at listening to them: 88%, against 87% across England. Its weakest is the share who found it easy to contact the practice through its website: 29%, below the England figure of 58%. Of the 11 results in the table, 0 are above England and 6 below by more than the survey's margin of error, and 5 within it.
On overall experience it is 597th of the 648 practices in London with 50 or more responses. 40% found it easy to get through by phone (England: 57%). The overall experience result is 6 points lower than in 2025 (67%). 91 patients answered the survey (response rate 18%).
| Survey question | Pennine Drive Practice | West and North London | England |
|---|---|---|---|
| Overall experience good | 61% | 75% | 77% |
| Easy to contact by phone | 40% | 62% | 57% |
| Easy to contact via the website | 29% | 57% | 58% |
| Easy to contact via the NHS App | 42% | 54% | 54% |
| Reception team helpful | 60% | 83% | 85% |
| Last contact good | 48% | 73% | 73% |
| Wait for appointment about right | 65% | 68% | 69% |
| Listened to well | 88% | 86% | 87% |
| Treated with care and concern | 82% | 84% | 86% |
| Confidence and trust in the clinician | 88% | 92% | 93% |
| Needs met | 72% | 89% | 90% |
In the Friends and Family Test for July 2026, 85% of 47 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Pennine Drive Practice is Good, published in June 2017. All 5 key questions are rated Good. It held the same rating in the report before (September 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
7,741 patients were registered at Pennine Drive Practice in September 2026, down 2.5% on a year earlier (England: down 1.1%).
16% of its patients are aged 65 or over, against 19% across England. With 3.1 full-time-equivalent qualified GPs, there are 2,507 patients per GP, more than the England figure of 2,171 and West and North London's 2,497. The practice also has 1.3 nurses and 0.9 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.8 | 2.8 |
| August 2024 | 2.8 | 3.8 |
| August 2025 | 1.9 | 2.6 |
| August 2026 | 3.1 | 5.6 |
From June 2026 to August 2026 the practice recorded 2,357 appointments a month, or 304 per 1,000 registered patients (England: 510). 92% were face to face (England: 63%). 59% took place on the day they were booked and 6% more than 28 days after booking (England: 45% and 5%).
66% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Pennine Drive Practice | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 304 | 469 | 510 |
| Face to face | 92% | 60% | 63% |
| Same day as booked | 59% | 48% | 45% |
| More than 28 days after booking | 6% | 2% | 5% |
| Did not attend | 5% | 5% | 4% |
Compared with England, the practice has a lower share of patients for palliative or supportive care needs (0.2% against 0.6%), COPD (0.8% against 1.9%) and osteoporosis (0.5% against 1.2%). The practice's patients live in areas with an average deprivation score of 28.5 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 83.7 years for women and 80.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 12.2% | 15.2% |
| Depression | 18+ yrs | 9.7% | 14.3% |
| Diabetes | 17+ yrs | 8.4% | 7.9% |
| Asthma | 6+ yrs | 5.0% | 6.6% |
| Chronic kidney disease | 18+ yrs | 3.9% | 4.6% |
| Cancer | All ages | 3.3% | 3.8% |
| Coronary heart disease | All ages | 2.1% | 3.0% |
| Stroke and TIA | All ages | 1.5% | 1.9% |
| Atrial fibrillation | All ages | 1.4% | 2.2% |
| Serious mental illness | All ages | 1.1% | 1.0% |
| COPD | All ages | 0.8% | 1.9% |
| Learning disability | All ages | 0.7% | 0.6% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Osteoporosis | 50+ yrs | 0.5% | 1.2% |
| Heart failure | All ages | 0.5% | 1.1% |
| Dementia | All ages | 0.5% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.4% | 0.8% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 64.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 71.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 59.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 68.7% | 74.9% |
Pennine Drive Practice, 6-8 Pennine Drive, Cricklewood, London, NW2 1PA. Phone: 020 8455 9977. Website: www.penninedrivesurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Hodford Road Surgery | 0.7 km | 83% |
| Greenfield Medical Centre | 0.9 km | 74% |
| Ravenscroft Medical Centre | 0.9 km | 89% |
| The Practice @ 188 | 0.9 km | 78% |
| JS Adler & F Rosenberg- The Surgery | 1.1 km | 92% |
- Dr Azim and Partners (62% overall experience good)
- Greenfield Medical Centre (74% overall experience good)
- Ravenscroft Medical Centre (89% overall experience good)
- St George's Medical Centre (70% overall experience good)
- The Phoenix Practice (63% overall experience good)
How do patients rate Pennine Drive Practice?
In the 2026 GP Patient Survey, 61% of patients described their overall experience of Pennine Drive Practice as good, below the England figure of 77%. 40% found it easy to get through by phone.
How many patients are registered at Pennine Drive Practice?
7,741 patients were registered in September 2026, down 2.5% on a year earlier.
What is Pennine Drive Practice's CQC rating?
Good overall, published in June 2017.
How many GPs does Pennine Drive Practice have?
3.1 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 2,507 patients per GP against 2,171 across England.
Are appointments at Pennine Drive Practice face to face?
92% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Pennine Drive Practice's phone number?
020 8455 9977.