Church Lane Surgery, London: patient reviews and CQC rating
Church Lane Surgery is a GP practice in London with 9,070 registered patients (September 2026). In the 2026 GP Patient Survey, 84% of its patients described their overall experience as good, against 77% across England (West and North London: 75%). The Care Quality Commission rates it Good overall, in a report published in January 2023. It has 3.2 full-time-equivalent qualified GPs, or 2,804 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Church Lane Surgery
Its best result against England is the share who found it easy to contact the practice using the NHS App: 74%, above the England figure of 54%. Its weakest is the share who said the wait for their last appointment was about right: 52%, below the England figure of 69%. Of the 11 results in the table, 1 is above England and 1 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 198th of the 648 practices in London with 50 or more responses. 61% found it easy to get through by phone (England: 57%). The overall experience result is 15 points higher than in 2025 (69%). 77 patients answered the survey (response rate 10%).
| Survey question | Church Lane Surgery | West and North London | England |
|---|---|---|---|
| Overall experience good | 84% | 75% | 77% |
| Easy to contact by phone | 61% | 62% | 57% |
| Easy to contact via the website | 61% | 57% | 58% |
| Easy to contact via the NHS App | 74% | 54% | 54% |
| Reception team helpful | 86% | 83% | 85% |
| Last contact good | 76% | 73% | 73% |
| Wait for appointment about right | 52% | 68% | 69% |
| Listened to well | 86% | 86% | 87% |
| Treated with care and concern | 82% | 84% | 86% |
| Confidence and trust in the clinician | 92% | 92% | 93% |
| Needs met | 91% | 89% | 90% |
In the Friends and Family Test for July 2026, 82% of 55 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Church Lane Surgery is Good, published in January 2023. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (September 2021).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
9,070 patients were registered at Church Lane Surgery in September 2026, down 9.1% on a year earlier (England: down 1.1%).
9% of its patients are aged 65 or over, against 19% across England. With 3.2 full-time-equivalent qualified GPs, there are 2,804 patients per GP, more than the England figure of 2,171 and West and North London's 2,497. The practice also has 0.8 nurses and 1.6 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.0 | 3.0 |
| August 2024 | 3.0 | 3.0 |
| August 2025 | 3.0 | 3.0 |
| August 2026 | 3.2 | 3.2 |
From June 2026 to August 2026 the practice recorded 5,735 appointments a month, or 632 per 1,000 registered patients (England: 510). 73% were face to face (England: 63%). 38% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
47% were with a GP rather than another member of the practice team. 8% of booked patients did not attend.
| Measure | Church Lane Surgery | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 632 | 469 | 510 |
| Face to face | 73% | 60% | 63% |
| Same day as booked | 38% | 48% | 45% |
| More than 28 days after booking | 1% | 2% | 5% |
| Did not attend | 8% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for diabetes (15.0% against 7.9%). It has a lower share for COPD (0.3% against 1.9%), dementia (0.1% against 0.8%) and palliative or supportive care needs (0.1% against 0.6%). The practice's patients live in areas with an average deprivation score of 24.7 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 85.3 years for women and 80.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Diabetes | 17+ yrs | 15.0% | 7.9% |
| High blood pressure | All ages | 13.9% | 15.2% |
| Asthma | 6+ yrs | 5.3% | 6.6% |
| Depression | 18+ yrs | 4.5% | 14.3% |
| Chronic kidney disease | 18+ yrs | 2.4% | 4.6% |
| Coronary heart disease | All ages | 2.2% | 3.0% |
| Cancer | All ages | 1.3% | 3.8% |
| Stroke and TIA | All ages | 0.9% | 1.9% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Atrial fibrillation | All ages | 0.7% | 2.2% |
| Osteoporosis | 50+ yrs | 0.6% | 1.2% |
| Heart failure | All ages | 0.5% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.5% | 0.8% |
| Learning disability | All ages | 0.4% | 0.6% |
| Epilepsy | 18+ yrs | 0.4% | 0.8% |
| COPD | All ages | 0.3% | 1.9% |
| Peripheral arterial disease | All ages | 0.2% | 0.6% |
| Palliative care | All ages | 0.1% | 0.6% |
| Dementia | All ages | 0.1% | 0.8% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 55.9% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 55.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 70.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 82.4% | 74.9% |
Church Lane Surgery, 282 Church Lane, Kingsbury, London, NW9 8LU. Phone: 020 8200 0077. Website: www.church-lane-surgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Forty Willows Surgery | 1.2 km | 83% |
| The Tudor House Medical Centre | 1.2 km | 73% |
| Wakemans Hill Surgery | 1.5 km | 85% |
| Hendon Way Surgery | 1.5 km | 57% |
| The Fryent Way Surgery | 1.6 km | 76% |
- Dr Satnam Sodhi (88% overall experience good)
- Lanfranc Medical Centre (91% overall experience good)
- Pearl Medical Practice (85% overall experience good)
- Preston Hill Surgery (72% overall experience good)
- Preston Medical Centre (87% overall experience good)
- The Sunflower Medical Centre (81% overall experience good)
- The Surgery (76% overall experience good)
- Wembley Park Medical Centre (68% overall experience good)
- Willow Tree Family Doctors (69% overall experience good)
How do patients rate Church Lane Surgery?
In the 2026 GP Patient Survey, 84% of patients described their overall experience of Church Lane Surgery as good, against 77% across England. 61% found it easy to get through by phone.
How many patients are registered at Church Lane Surgery?
9,070 patients were registered in September 2026, down 9.1% on a year earlier.
What is Church Lane Surgery's CQC rating?
Good overall, published in January 2023.
How many GPs does Church Lane Surgery have?
3.2 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 2,804 patients per GP against 2,171 across England.
Are appointments at Church Lane Surgery face to face?
73% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Church Lane Surgery's phone number?
020 8200 0077.