Pearl Medical Practice, Wembley: patient reviews and CQC rating
Pearl Medical Practice is a GP practice in Wembley with 5,008 registered patients (September 2026). In the 2026 GP Patient Survey, 85% of its patients described their overall experience as good, above the England figure of 77% (West and North London: 75%). The Care Quality Commission rates it Requires Improvement overall, in a report published in October 2021. It has 1.6 full-time-equivalent qualified GPs, or 3,130 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Pearl Medical Practice
Its best result against England is the share who found it easy to get through to the practice by phone: 86%, above the England figure of 57%. Its weakest is the share who said the wait for their last appointment was about right: 60%, against 69% across England. Of the 11 results in the table, 5 are above England and 0 below by more than the survey's margin of error, and 6 within it.
On overall experience it is 3rd of the 19 practices in Wembley with 50 or more responses. 86% found it easy to get through by phone (England: 57%). The overall experience result is 8 points higher than in 2025 (77%). 110 patients answered the survey (response rate 15%).
| Survey question | Pearl Medical Practice | West and North London | England |
|---|---|---|---|
| Overall experience good | 85% | 75% | 77% |
| Easy to contact by phone | 86% | 62% | 57% |
| Easy to contact via the website | 74% | 57% | 58% |
| Easy to contact via the NHS App | 78% | 54% | 54% |
| Reception team helpful | 91% | 83% | 85% |
| Last contact good | 89% | 73% | 73% |
| Wait for appointment about right | 60% | 68% | 69% |
| Listened to well | 93% | 86% | 87% |
| Treated with care and concern | 89% | 84% | 86% |
| Confidence and trust in the clinician | 97% | 92% | 93% |
| Needs met | 94% | 89% | 90% |
In the Friends and Family Test for July 2026, 94% of 31 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Pearl Medical Practice is Requires Improvement, published in October 2021. 3 key questions are rated differently: Safe Good, Caring Good and Responsive Good. It held the same rating in the report before (March 2020).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Requires Improvement |
| Caring | Good |
| Responsive | Good |
| Effective | Requires Improvement |
5,008 patients were registered at Pearl Medical Practice in September 2026, down 2.1% on a year earlier (England: down 1.1%).
10% of its patients are aged 65 or over, against 19% across England. With 1.6 full-time-equivalent qualified GPs, there are 3,130 patients per GP, more than the England figure of 2,171 and West and North London's 2,497. The practice also has 0.5 nurses and 0.6 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.6 | 1.6 |
| August 2024 | 1.6 | 1.6 |
| August 2025 | 1.6 | 1.6 |
| August 2026 | 1.6 | 1.6 |
From June 2026 to August 2026 the practice recorded 2,673 appointments a month, or 534 per 1,000 registered patients (England: 510). 68% were face to face (England: 63%). 32% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
56% were with a GP rather than another member of the practice team. 7% of booked patients did not attend.
| Measure | Pearl Medical Practice | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 534 | 469 | 510 |
| Face to face | 68% | 60% | 63% |
| Same day as booked | 32% | 48% | 45% |
| More than 28 days after booking | 4% | 2% | 5% |
| Did not attend | 7% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for diabetes (11.0% against 7.9%). It has a lower share for osteoporosis (0.1% against 1.2%), peripheral arterial disease (0.1% against 0.6%) and COPD (0.4% against 1.9%). The practice's patients live in areas with an average deprivation score of 26.6 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.5 years for women and 79.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 12.7% | 15.2% |
| Diabetes | 17+ yrs | 11.0% | 7.9% |
| Depression | 18+ yrs | 6.5% | 14.3% |
| Chronic kidney disease | 18+ yrs | 2.8% | 4.6% |
| Asthma | 6+ yrs | 2.8% | 6.6% |
| Coronary heart disease | All ages | 1.5% | 3.0% |
| Cancer | All ages | 1.3% | 3.8% |
| Stroke and TIA | All ages | 0.9% | 1.9% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Heart failure | All ages | 0.6% | 1.1% |
| Atrial fibrillation | All ages | 0.5% | 2.2% |
| COPD | All ages | 0.4% | 1.9% |
| Epilepsy | 18+ yrs | 0.4% | 0.8% |
| Dementia | All ages | 0.3% | 0.8% |
| Learning disability | All ages | 0.3% | 0.6% |
| Palliative care | All ages | 0.2% | 0.6% |
| Peripheral arterial disease | All ages | 0.1% | 0.6% |
| Osteoporosis | 50+ yrs | 0.1% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 61.9% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 62.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 63.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 73.1% | 74.9% |
Pearl Medical Practice, 116 Chaplin Road, Wembley, HA0 4UZ. Phone: 020 3837 9960.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Premier Medical Centre | 0.0 km | 75% |
| The Sunflower Medical Centre | 0.0 km | 81% |
| Dr Satnam Sodhi | 0.0 km | 88% |
| The Wembley Practice | 0.0 km | 74% |
| Lancelot Medical Centre | 0.6 km | 69% |
- Church Lane Surgery (84% overall experience good)
- Dr Satnam Sodhi (88% overall experience good)
- Lanfranc Medical Centre (91% overall experience good)
- Preston Hill Surgery (72% overall experience good)
- Preston Medical Centre (87% overall experience good)
- The Sunflower Medical Centre (81% overall experience good)
- The Surgery (76% overall experience good)
- Wembley Park Medical Centre (68% overall experience good)
- Willow Tree Family Doctors (69% overall experience good)
How do patients rate Pearl Medical Practice?
In the 2026 GP Patient Survey, 85% of patients described their overall experience of Pearl Medical Practice as good, above the England figure of 77%. 86% found it easy to get through by phone.
How many patients are registered at Pearl Medical Practice?
5,008 patients were registered in September 2026, down 2.1% on a year earlier.
What is Pearl Medical Practice's CQC rating?
Requires Improvement overall, published in October 2021.
How many GPs does Pearl Medical Practice have?
1.6 full-time-equivalent qualified GPs (2 qualified GPs by headcount), which is 3,130 patients per GP against 2,171 across England.
Are appointments at Pearl Medical Practice face to face?
68% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Pearl Medical Practice's phone number?
020 3837 9960.