Sefton Ave Surgery, London: patient reviews and CQC rating
Sefton Ave Surgery is a GP practice in London with 7,473 registered patients (September 2026). In the 2026 GP Patient Survey, 63% of its patients described their overall experience as good, below the England figure of 77% (West and North London: 75%). The Care Quality Commission rates it Good overall, in a report published in December 2016. It has 3.3 full-time-equivalent qualified GPs, or 2,245 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Sefton Ave Surgery
Its best result against England is the share who found it easy to contact the practice through its website: 60%, against 58% across England. Its weakest is the share who found the reception and administrative team helpful: 68%, below the England figure of 85%. Of the 11 results in the table, 0 are above England and 7 below by more than the survey's margin of error, and 4 within it.
On overall experience it is 582nd of the 648 practices in London with 50 or more responses. 43% found it easy to get through by phone (England: 57%). The overall experience result is 5 points higher than in 2025 (58%). 122 patients answered the survey (response rate 21%).
| Survey question | Sefton Ave Surgery | West and North London | England |
|---|---|---|---|
| Overall experience good | 63% | 75% | 77% |
| Easy to contact by phone | 43% | 62% | 57% |
| Easy to contact via the website | 60% | 57% | 58% |
| Easy to contact via the NHS App | 49% | 54% | 54% |
| Reception team helpful | 68% | 83% | 85% |
| Last contact good | 62% | 73% | 73% |
| Wait for appointment about right | 68% | 68% | 69% |
| Listened to well | 77% | 86% | 87% |
| Treated with care and concern | 77% | 84% | 86% |
| Confidence and trust in the clinician | 82% | 92% | 93% |
| Needs met | 85% | 89% | 90% |
CQC's overall rating for Sefton Ave Surgery is Good, published in December 2016. All 5 key questions are rated Good. It held the same rating in the report before (October 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
7,473 patients were registered at Sefton Ave Surgery in September 2026, down 8.2% on a year earlier (England: down 1.1%).
14% of its patients are aged 65 or over, against 19% across England. With 3.3 full-time-equivalent qualified GPs, there are 2,245 patients per GP, close to the England figure of 2,171 and West and North London's 2,497. The practice also has 0.5 nurses and 0.9 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.0 | 3.1 |
| August 2024 | 2.5 | 3.6 |
| August 2025 | 3.1 | 4.2 |
| August 2026 | 3.3 | 4.4 |
From June 2026 to August 2026 the practice recorded 2,153 appointments a month, or 288 per 1,000 registered patients (England: 510). 51% were face to face (England: 63%). 49% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
48% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Sefton Ave Surgery | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 288 | 469 | 510 |
| Face to face | 51% | 60% | 63% |
| Same day as booked | 49% | 48% | 45% |
| More than 28 days after booking | 1% | 2% | 5% |
| Did not attend | 5% | 5% | 4% |
Compared with England, the practice has a lower share of patients for palliative or supportive care needs (0.2% against 0.6%), dementia (0.4% against 0.8%) and a learning disability (0.3% against 0.6%). The practice's patients live in areas with an average deprivation score of 24.7 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 84.4 years for women and 80.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 13.3% | 15.2% |
| Depression | 18+ yrs | 9.6% | 14.3% |
| Diabetes | 17+ yrs | 9.1% | 7.9% |
| Asthma | 6+ yrs | 4.2% | 6.6% |
| Chronic kidney disease | 18+ yrs | 3.1% | 4.6% |
| Cancer | All ages | 2.9% | 3.8% |
| Coronary heart disease | All ages | 1.9% | 3.0% |
| Stroke and TIA | All ages | 1.3% | 1.9% |
| Atrial fibrillation | All ages | 1.2% | 2.2% |
| Serious mental illness | All ages | 1.1% | 1.0% |
| COPD | All ages | 1.0% | 1.9% |
| Osteoporosis | 50+ yrs | 0.7% | 1.2% |
| Heart failure | All ages | 0.6% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Epilepsy | 18+ yrs | 0.5% | 0.8% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Dementia | All ages | 0.4% | 0.8% |
| Learning disability | All ages | 0.3% | 0.6% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 60.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 72.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 50.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 69.9% | 74.9% |
Sefton Ave Surgery, 3 Sefton Avenue, Mill Hill, London, NW7 3QB. Phone: 020 8959 1868.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Medical Centre | 0.1 km | 81% |
| Penshurst Gardens Surgery | 0.9 km | 66% |
| Parkview Surgery Edgware | 0.9 km | 73% |
| Lane End Medical Group | 1.0 km | 69% |
| Millway Medical Practice | 1.1 km | 91% |
- Oak Lodge Medical Centre (73% overall experience good)
How do patients rate Sefton Ave Surgery?
In the 2026 GP Patient Survey, 63% of patients described their overall experience of Sefton Ave Surgery as good, below the England figure of 77%. 43% found it easy to get through by phone.
How many patients are registered at Sefton Ave Surgery?
7,473 patients were registered in September 2026, down 8.2% on a year earlier.
What is Sefton Ave Surgery's CQC rating?
Good overall, published in December 2016.
How many GPs does Sefton Ave Surgery have?
3.3 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 2,245 patients per GP against 2,171 across England.
Are appointments at Sefton Ave Surgery face to face?
51% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Sefton Ave Surgery's phone number?
020 8959 1868.