Millway Medical Practice, London: patient reviews and CQC rating
Millway Medical Practice is a GP practice in London with 25,461 registered patients (September 2026). In the 2026 GP Patient Survey, 91% of its patients described their overall experience as good, above the England figure of 77% (West and North London: 75%). The Care Quality Commission rates it Good overall, in a report published in October 2019. It has 9.8 full-time-equivalent qualified GPs, or 2,598 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Millway Medical Practice
Its best result against England is the share who described their overall experience of the practice as good: 91%, above the England figure of 77%. Its weakest is the share who found it easy to get through to the practice by phone: 55%, against 57% across England. Of the 11 results in the table, 6 are above England and 0 below by more than the survey's margin of error, and 5 within it.
On overall experience it is 39th of the 648 practices in London with 50 or more responses. 55% found it easy to get through by phone (England: 57%). The overall experience result is 20 points higher than in 2025 (71%). 97 patients answered the survey (response rate 20%).
| Survey question | Millway Medical Practice | West and North London | England |
|---|---|---|---|
| Overall experience good | 91% | 75% | 77% |
| Easy to contact by phone | 55% | 62% | 57% |
| Easy to contact via the website | 69% | 57% | 58% |
| Easy to contact via the NHS App | 69% | 54% | 54% |
| Reception team helpful | 93% | 83% | 85% |
| Last contact good | 86% | 73% | 73% |
| Wait for appointment about right | 82% | 68% | 69% |
| Listened to well | 96% | 86% | 87% |
| Treated with care and concern | 92% | 84% | 86% |
| Confidence and trust in the clinician | 96% | 92% | 93% |
| Needs met | 95% | 89% | 90% |
CQC's overall rating for Millway Medical Practice is Good, published in October 2019. One key question is rated differently: Well-led Outstanding. It held the same rating in the report before (August 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Outstanding |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
25,461 patients were registered at Millway Medical Practice in September 2026, up 3.9% on a year earlier (England: down 1.1%).
15% of its patients are aged 65 or over, against 19% across England. With 9.8 full-time-equivalent qualified GPs, there are 2,598 patients per GP, more than the England figure of 2,171 and West and North London's 2,497. The practice also has 1.7 nurses and 8.2 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 7.1 | 12.3 |
| August 2024 | 8.6 | 12.3 |
| August 2025 | 9.7 | 17.0 |
| August 2026 | 9.8 | 16.3 |
From June 2026 to August 2026 the practice recorded 17,033 appointments a month, or 669 per 1,000 registered patients (England: 510). 29% were face to face (England: 63%). 60% took place on the day they were booked and 0% more than 28 days after booking (England: 45% and 5%).
65% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Millway Medical Practice | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 669 | 469 | 510 |
| Face to face | 29% | 60% | 63% |
| Same day as booked | 60% | 48% | 45% |
| More than 28 days after booking | 0% | 2% | 5% |
| Did not attend | 4% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (2.8% against 1.2%). It has a lower share for COPD (1.0% against 1.9%), peripheral arterial disease (0.4% against 0.6%) and palliative or supportive care needs (0.4% against 0.6%). The practice's patients live in areas with an average deprivation score of 16.2 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 85.2 years for women and 82.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 12.7% | 15.2% |
| Depression | 18+ yrs | 12.6% | 14.3% |
| Diabetes | 17+ yrs | 6.7% | 7.9% |
| Asthma | 6+ yrs | 5.3% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.5% | 4.6% |
| Cancer | All ages | 4.2% | 3.8% |
| Coronary heart disease | All ages | 2.8% | 3.0% |
| Osteoporosis | 50+ yrs | 2.8% | 1.2% |
| Atrial fibrillation | All ages | 1.8% | 2.2% |
| Stroke and TIA | All ages | 1.4% | 1.9% |
| COPD | All ages | 1.0% | 1.9% |
| Heart failure | All ages | 1.0% | 1.1% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Dementia | All ages | 0.5% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.5% | 0.8% |
| Learning disability | All ages | 0.4% | 0.6% |
| Palliative care | All ages | 0.4% | 0.6% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 70.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 69.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 68.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 73.7% | 74.9% |
Millway Medical Practice, 2 Hartley Avenue, Mill Hill, London, NW7 2HX. Phone: 020 8959 0888. Website: www.millwaymedical.com.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Sefton Ave Surgery | 1.1 km | 63% |
| Medical Centre | 1.2 km | 81% |
| Parkview Surgery Edgware | 1.3 km | 73% |
| The Everglade Medical Practice | 1.5 km | 66% |
| Watling Medical Centre | 1.8 km | 78% |
- Lane End Medical Group (69% overall experience good)
- Penshurst Gardens Surgery (66% overall experience good)
How do patients rate Millway Medical Practice?
In the 2026 GP Patient Survey, 91% of patients described their overall experience of Millway Medical Practice as good, above the England figure of 77%. 55% found it easy to get through by phone.
How many patients are registered at Millway Medical Practice?
25,461 patients were registered in September 2026, up 3.9% on a year earlier.
What is Millway Medical Practice's CQC rating?
Good overall, published in October 2019.
How many GPs does Millway Medical Practice have?
9.8 full-time-equivalent qualified GPs (16 qualified GPs by headcount), which is 2,598 patients per GP against 2,171 across England.
Are appointments at Millway Medical Practice face to face?
29% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Millway Medical Practice's phone number?
020 8959 0888.