Watling Medical Centre, Edgware: patient reviews and CQC rating
Watling Medical Centre is a GP practice in Edgware with 17,897 registered patients (September 2026). In the 2026 GP Patient Survey, 78% of its patients described their overall experience as good, against 77% across England (West and North London: 75%). The Care Quality Commission rates it Good overall, in a report published in August 2018. It has 10.0 full-time-equivalent qualified GPs, or 1,797 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Watling Medical Centre
Its best result against England is the share who found it easy to contact the practice using the NHS App: 62%, against 54% across England. Its weakest is the share who found the reception and administrative team helpful: 81%, against 85% across England. With 99 responses, none of its 11 results differs from England by more than the survey's margin of error.
On overall experience it is 2nd of the 11 practices in Edgware with 50 or more responses. 54% found it easy to get through by phone (England: 57%). The overall experience result is 2 points higher than in 2025 (76%). 99 patients answered the survey (response rate 19%).
| Survey question | Watling Medical Centre | West and North London | England |
|---|---|---|---|
| Overall experience good | 78% | 75% | 77% |
| Easy to contact by phone | 54% | 62% | 57% |
| Easy to contact via the website | 57% | 57% | 58% |
| Easy to contact via the NHS App | 62% | 54% | 54% |
| Reception team helpful | 81% | 83% | 85% |
| Last contact good | 74% | 73% | 73% |
| Wait for appointment about right | 74% | 68% | 69% |
| Listened to well | 91% | 86% | 87% |
| Treated with care and concern | 90% | 84% | 86% |
| Confidence and trust in the clinician | 93% | 92% | 93% |
| Needs met | 90% | 89% | 90% |
In the Friends and Family Test for July 2026, 91% of 145 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Watling Medical Centre is Good, published in August 2018. All 5 key questions are rated Good. It held the same rating in the report before (October 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
17,897 patients were registered at Watling Medical Centre in September 2026, down 2.0% on a year earlier (England: down 1.1%).
16% of its patients are aged 65 or over, against 19% across England. With 10.0 full-time-equivalent qualified GPs, there are 1,797 patients per GP, fewer than the England figure of 2,171 and West and North London's 2,497. The practice also has 2.0 nurses and 1.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 10.1 | 13.1 |
| August 2024 | 10.9 | 15.1 |
| August 2025 | 10.0 | 13.6 |
| August 2026 | 10.0 | 14.5 |
From June 2026 to August 2026 the practice recorded 8,596 appointments a month, or 480 per 1,000 registered patients (England: 510). 45% were face to face (England: 63%). 70% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
80% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Watling Medical Centre | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 480 | 469 | 510 |
| Face to face | 45% | 60% | 63% |
| Same day as booked | 70% | 48% | 45% |
| More than 28 days after booking | 1% | 2% | 5% |
| Did not attend | 3% | 5% | 4% |
Compared with England, the practice has a lower share of patients for palliative or supportive care needs (0.2% against 0.6%), COPD (0.9% against 1.9%) and peripheral arterial disease (0.3% against 0.6%). The practice's patients live in areas with an average deprivation score of 23.5 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 84.2 years for women and 80.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 13.7% | 15.2% |
| Diabetes | 17+ yrs | 8.4% | 7.9% |
| Depression | 18+ yrs | 7.7% | 14.3% |
| Asthma | 6+ yrs | 4.3% | 6.6% |
| Chronic kidney disease | 18+ yrs | 3.7% | 4.6% |
| Cancer | All ages | 3.2% | 3.8% |
| Coronary heart disease | All ages | 2.3% | 3.0% |
| Atrial fibrillation | All ages | 1.4% | 2.2% |
| Stroke and TIA | All ages | 1.3% | 1.9% |
| COPD | All ages | 0.9% | 1.9% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Osteoporosis | 50+ yrs | 0.7% | 1.2% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Heart failure | All ages | 0.6% | 1.1% |
| Learning disability | All ages | 0.4% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.4% | 0.8% |
| Dementia | All ages | 0.4% | 0.8% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 63.9% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 62.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 55.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 66.4% | 74.9% |
Watling Medical Centre, 108 Watling Avenue, Burnt Oak, Edgware, HA8 0NR. Phone: 020 8906 1711.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Parkview Surgery Edgware | 0.5 km | 73% |
| Oak Lodge Medical Centre | 0.6 km | 73% |
| Dr Muhammad Shahzad | 0.7 km | 69% |
| Jai Medical Centre (Brent) | 0.8 km | 64% |
| The Bacon Lane Surgery | 1.0 km | 73% |
- Medical Centre (81% overall experience good)
- Parkview Surgery Edgware (73% overall experience good)
- The Everglade Medical Practice (66% overall experience good)
How do patients rate Watling Medical Centre?
In the 2026 GP Patient Survey, 78% of patients described their overall experience of Watling Medical Centre as good, against 77% across England. 54% found it easy to get through by phone.
How many patients are registered at Watling Medical Centre?
17,897 patients were registered in September 2026, down 2.0% on a year earlier.
What is Watling Medical Centre's CQC rating?
Good overall, published in August 2018.
How many GPs does Watling Medical Centre have?
10.0 full-time-equivalent qualified GPs (14 qualified GPs by headcount), which is 1,797 patients per GP against 2,171 across England.
Are appointments at Watling Medical Centre face to face?
45% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Watling Medical Centre's phone number?
020 8906 1711.