Harrow East PCN: primary care network practices and patient survey
Harrow East PCN is a primary care network of 3 GP practices with 40,561 registered patients (September 2026). In the 2026 GP Patient Survey, 80% of its patients described their overall experience as good, against 77% across England. Its practices have 3,899 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 3 practices in Harrow East PCN with survey results, the share of patients describing their overall experience as good ranges from 73% at Mollison Way Surgery to 89% at Honeypot Medical Centre, with a median of 73% (England: 77%). 1 is above England and 0 below by more than the survey's margin of error. The Bacon Lane Surgery has the highest share finding it easy to get through by phone (73%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| Honeypot Medical Centre | 18,814 | 89% | 70% | Good | 4,160 |
| The Bacon Lane Surgery | 10,399 | 73% | 73% | Requires improvement | 3,059 |
| Mollison Way Surgery | 11,348 | 73% | 49% | Good | 4,576 |
Results for the network as a whole, from 255 responses, against West and North London and England.
| Survey question | Harrow East PCN | West and North London | England |
|---|---|---|---|
| Overall experience good | 80% | 75% | 77% |
| Easy to contact by phone | 65% | 62% | 57% |
| Easy to contact via the website | 58% | 57% | 58% |
| Easy to contact via the NHS App | 64% | 54% | 54% |
| Reception team helpful | 87% | 83% | 85% |
| Last contact good | 74% | 73% | 73% |
| Wait for appointment about right | 69% | 68% | 69% |
| Listened to well | 85% | 86% | 87% |
| Treated with care and concern | 82% | 84% | 86% |
| Confidence and trust in the clinician | 91% | 92% | 93% |
| Needs met | 85% | 89% | 90% |
There are 3,899 registered patients per full-time-equivalent qualified GP in Harrow East PCN, more than England's 2,171 and West and North London's 2,497. Practices recorded 545 appointments a month per 1,000 patients (England: 510), 62% of them face to face. 47% of appointments took place on the day they were booked (England: 45%).
13% of registered patients are aged 65 or over (England: 19%). Lists shrank by 0.5% over the year (England: shrank 1.1%).
| Measure | Harrow East PCN | West and North London | England |
|---|---|---|---|
| Patients per qualified GP | 3,899 | 2,497 | 2,171 |
| Appointments per 1,000 patients a month | 545 | 469 | 510 |
| Face-to-face appointments | 62% | 60% | 63% |
| Same day as booked | 47% | 48% | 45% |
| Did not attend | 6% | 5% | 4% |
| Patients aged 65 or over | 13% | 12% | 19% |
Relative to England, the register furthest above England's rate at practices in Harrow East PCN is diabetes (10.2% against 7.9%), and the furthest below is copd (0.6% against 1.9%).
| Condition register | Age group | Harrow East PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| High blood pressure | All ages | 11.8% | 15.2% | 4,748 |
| Diabetes | 17+ yrs | 10.2% | 7.9% | 3,256 |
| Depression | 18+ yrs | 7.2% | 14.3% | 2,246 |
| Chronic kidney disease | 18+ yrs | 4.1% | 4.6% | 1,281 |
| Asthma | 6+ yrs | 4.0% | 6.6% | 1,490 |
| Coronary heart disease | All ages | 2.3% | 3.0% | 938 |
| Cancer | All ages | 2.2% | 3.8% | 882 |
| Stroke and TIA | All ages | 1.1% | 1.9% | 438 |
| Atrial fibrillation | All ages | 1.1% | 2.2% | 426 |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% | 258 |
| Serious mental illness | All ages | 0.8% | 1.0% | 309 |
| Heart failure | All ages | 0.7% | 1.1% | 273 |
| COPD | All ages | 0.6% | 1.9% | 252 |
| Osteoporosis | 50+ yrs | 0.6% | 1.2% | 58 |
| Dementia | All ages | 0.5% | 0.8% | 217 |
| Epilepsy | 18+ yrs | 0.4% | 0.8% | 134 |
| Peripheral arterial disease | All ages | 0.4% | 0.6% | 144 |
| Learning disability | All ages | 0.3% | 0.6% | 128 |
| Palliative care | All ages | 0.3% | 0.6% | 105 |
- Harness North PCN (10 practices)
- Harrow Collaborative PCN (9 practices)
- Health Alliance PCN (6 practices)
- Healthsense PCN (7 practices)
- Sphere PCN (6 practices)
Which practices are in Harrow East PCN?
Honeypot Medical Centre, Mollison Way Surgery and The Bacon Lane Surgery.
How do patients rate Harrow East PCN?
80% described their overall experience as good in the 2026 GP Patient Survey, against 77% across England.
How many patients does Harrow East PCN cover?
40,561 registered patients across 3 practices in September 2026.
How many patients per GP does Harrow East PCN have?
3,899 per full-time-equivalent qualified GP, against 2,171 across England.