Hazeldene Medical Centre, Wembley: patient reviews and CQC rating
Hazeldene Medical Centre is a GP practice in Wembley with 120,539 registered patients (September 2026). In the 2026 GP Patient Survey, 49% of its patients described their overall experience as good, below the England figure of 77% (West and North London: 75%). The Care Quality Commission rates it Good overall, in a report published in October 2019. It has 10.2 full-time-equivalent qualified GPs, or 11,818 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Hazeldene Medical Centre
Its best result against England is the share who found the reception and administrative team helpful: 90%, against 85% across England. Its weakest is the share who said the wait for their last appointment was about right: 37%, below the England figure of 69%. Of the 11 results in the table, 0 are above England and 2 below by more than the survey's margin of error, and 9 within it.
51% found it easy to get through by phone (England: 57%). The overall experience result is 14 points lower than in 2025 (63%). 40 patients answered the survey (response rate 4%).
| Survey question | Hazeldene Medical Centre | West and North London | England |
|---|---|---|---|
| Overall experience good | 49% | 75% | 77% |
| Easy to contact by phone | 51% | 62% | 57% |
| Easy to contact via the website | 37% | 57% | 58% |
| Easy to contact via the NHS App | 44% | 54% | 54% |
| Reception team helpful | 90% | 83% | 85% |
| Last contact good | 60% | 73% | 73% |
| Wait for appointment about right | 37% | 68% | 69% |
| Listened to well | 84% | 86% | 87% |
| Treated with care and concern | 84% | 84% | 86% |
| Confidence and trust in the clinician | 90% | 92% | 93% |
| Needs met | 80% | 89% | 90% |
CQC's overall rating for Hazeldene Medical Centre is Good, published in October 2019. All 5 key questions are rated Good. It held the same rating in the report before (March 2017).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
120,539 patients were registered at Hazeldene Medical Centre in September 2026, up 29.0% on a year earlier (England: down 1.1%).
2% of its patients are aged 65 or over, against 19% across England. With 10.2 full-time-equivalent qualified GPs, there are 11,818 patients per GP, more than the England figure of 2,171 and West and North London's 2,497. The practice also has 1.3 nurses and 25.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 6.1 | 6.1 |
| August 2024 | 4.9 | 4.9 |
| August 2025 | 10.2 | 10.2 |
| August 2026 | 10.2 | 10.2 |
From June 2026 to August 2026 the practice recorded 15,641 appointments a month, or 130 per 1,000 registered patients (England: 510). 27% were face to face (England: 63%). 30% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
23% were with a GP rather than another member of the practice team. 12% of booked patients did not attend.
| Measure | Hazeldene Medical Centre | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 130 | 469 | 510 |
| Face to face | 27% | 60% | 63% |
| Same day as booked | 30% | 48% | 45% |
| More than 28 days after booking | 2% | 2% | 5% |
| Did not attend | 12% | 5% | 4% |
Compared with England, the practice has a lower share of patients for COPD (0.1% against 1.9%), palliative or supportive care needs (0.0% against 0.6%) and atrial fibrillation (0.1% against 2.2%). The practice's patients live in areas with an average deprivation score of 26.5 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 83.9 years for women and 79.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 3.3% | 14.3% |
| High blood pressure | All ages | 2.2% | 15.2% |
| Diabetes | 17+ yrs | 1.7% | 7.9% |
| Asthma | 6+ yrs | 0.7% | 6.6% |
| Chronic kidney disease | 18+ yrs | 0.4% | 4.6% |
| Cancer | All ages | 0.4% | 3.8% |
| Coronary heart disease | All ages | 0.3% | 3.0% |
| Osteoporosis | 50+ yrs | 0.3% | 1.2% |
| Serious mental illness | All ages | 0.3% | 1.0% |
| Stroke and TIA | All ages | 0.2% | 1.9% |
| Heart failure | All ages | 0.1% | 1.1% |
| Epilepsy | 18+ yrs | 0.1% | 0.8% |
| Atrial fibrillation | All ages | 0.1% | 2.2% |
| Learning disability | All ages | 0.1% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.1% | 0.8% |
| COPD | All ages | 0.1% | 1.9% |
| Dementia | All ages | 0.1% | 0.8% |
| Peripheral arterial disease | All ages | 0.0% | 0.6% |
| Palliative care | All ages | 0.0% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 45.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 37.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 21.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 42.5% | 74.9% |
Hazeldene Medical Centre, 1B Wyld Way, Wembley, HA9 6PW. Phone: 020 8902 4792.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Surgery | 0.6 km | 76% |
| The Stonebridge Practice | 1.0 km | 79% |
| Dr Neeta Ghosh-Chowdhury | 1.0 km | 71% |
| Dr Bhatt and partners | 1.1 km | 90% |
| Alperton Medical Centre | 1.4 km | 76% |
- Alperton Medical Centre (76% overall experience good)
- Lancelot Medical Centre (69% overall experience good)
- Premier Medical Centre (75% overall experience good)
- Stanley Corner Medical Centre (76% overall experience good)
- Sudbury and Alperton Medical Centre (55% overall experience good)
- The Wembley Practice (74% overall experience good)
How do patients rate Hazeldene Medical Centre?
In the 2026 GP Patient Survey, 49% of patients described their overall experience of Hazeldene Medical Centre as good, below the England figure of 77%. 51% found it easy to get through by phone.
How many patients are registered at Hazeldene Medical Centre?
120,539 patients were registered in September 2026, up 29.0% on a year earlier.
What is Hazeldene Medical Centre's CQC rating?
Good overall, published in October 2019.
How many GPs does Hazeldene Medical Centre have?
10.2 full-time-equivalent qualified GPs (17 qualified GPs by headcount), which is 11,818 patients per GP against 2,171 across England.
Are appointments at Hazeldene Medical Centre face to face?
27% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Hazeldene Medical Centre's phone number?
020 8902 4792.