Grosvenor House Surgery, London: patient reviews and CQC rating
Grosvenor House Surgery is a GP practice in London with 4,897 registered patients (September 2026). In the 2026 GP Patient Survey, 84% of its patients described their overall experience as good, against 77% across England (West and North London: 75%). The Care Quality Commission rates it Requires Improvement overall, in a report published in October 2022. It has 1.7 full-time-equivalent qualified GPs, or 2,852 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Grosvenor House Surgery
Its best result against England is the share who described their overall experience of the practice as good: 84%, against 77% across England. Its weakest is the share who found it easy to get through to the practice by phone: 46%, against 57% across England. With 84 responses, none of its 11 results differs from England by more than the survey's margin of error.
On overall experience it is 178th of the 648 practices in London with 50 or more responses. 46% found it easy to get through by phone (England: 57%). The overall experience result is 6 points higher than in 2025 (78%). 84 patients answered the survey (response rate 15%).
| Survey question | Grosvenor House Surgery | West and North London | England |
|---|---|---|---|
| Overall experience good | 84% | 75% | 77% |
| Easy to contact by phone | 46% | 62% | 57% |
| Easy to contact via the website | 58% | 57% | 58% |
| Easy to contact via the NHS App | 54% | 54% | 54% |
| Reception team helpful | 86% | 83% | 85% |
| Last contact good | 75% | 73% | 73% |
| Wait for appointment about right | 60% | 68% | 69% |
| Listened to well | 88% | 86% | 87% |
| Treated with care and concern | 89% | 84% | 86% |
| Confidence and trust in the clinician | 98% | 92% | 93% |
| Needs met | 91% | 89% | 90% |
CQC's overall rating for Grosvenor House Surgery is Requires Improvement, published in October 2022. One key question is rated differently: Caring Good. Its previous overall rating was Good (December 2016).
| Key question | Rating |
|---|---|
| Safe | Requires Improvement |
| Well-led | Requires Improvement |
| Caring | Good |
| Responsive | Requires Improvement |
| Effective | Requires Improvement |
4,897 patients were registered at Grosvenor House Surgery in September 2026, down 9.3% on a year earlier (England: down 1.1%).
18% of its patients are aged 65 or over, against 19% across England. With 1.7 full-time-equivalent qualified GPs, there are 2,852 patients per GP, more than the England figure of 2,171 and West and North London's 2,497. The practice also has 0.6 nurses and 1.3 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.3 | 1.3 |
| August 2024 | 1.3 | 1.3 |
| August 2025 | 1.3 | 1.3 |
| August 2026 | 1.7 | 1.7 |
From June 2026 to August 2026 the practice recorded 2,189 appointments a month, or 447 per 1,000 registered patients (England: 510). 69% were face to face (England: 63%). 21% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
46% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Grosvenor House Surgery | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 447 | 469 | 510 |
| Face to face | 69% | 60% | 63% |
| Same day as booked | 21% | 48% | 45% |
| More than 28 days after booking | 3% | 2% | 5% |
| Did not attend | 3% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for serious mental illness (2.7% against 1.0%) and diabetes (11.6% against 7.9%). It has a lower share for osteoporosis (0.2% against 1.2%), palliative or supportive care needs (0.2% against 0.6%) and depression (7.6% against 14.3%). The practice's patients live in areas with an average deprivation score of 29.6 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.4 years for women and 78.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 17.3% | 15.2% |
| Diabetes | 17+ yrs | 11.6% | 7.9% |
| Depression | 18+ yrs | 7.6% | 14.3% |
| Asthma | 6+ yrs | 6.2% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.5% | 4.6% |
| Coronary heart disease | All ages | 2.9% | 3.0% |
| Cancer | All ages | 2.8% | 3.8% |
| Serious mental illness | All ages | 2.7% | 1.0% |
| Atrial fibrillation | All ages | 2.2% | 2.2% |
| Stroke and TIA | All ages | 1.7% | 1.9% |
| COPD | All ages | 1.4% | 1.9% |
| Heart failure | All ages | 1.1% | 1.1% |
| Epilepsy | 18+ yrs | 1.1% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Learning disability | All ages | 0.8% | 0.6% |
| Dementia | All ages | 0.7% | 0.8% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 58.9% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 65.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 63.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 75.0% | 74.9% |
Grosvenor House Surgery, Grosvenor House, 147 The Broadway, West Ealing, London, W13 9BE. Phone: 020 8799 2525. Website: www.grosvenorhousesurgery.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Westseven GP | 0.5 km | 84% |
| Dr S Bassi & Associates Ltd | 0.5 km | 78% |
| Cuckoo Lane Practice | 0.5 km | 80% |
| Dr Reynolds, Dr Waters, Dr Arfeen & Dr Varma | 0.6 km | 79% |
| Corfton Road Surgery at West Ealing Pharmacy | 0.7 km | 62% |
- Dr Evans & Partners (69% overall experience good)
- Dr Reynolds, Dr Waters, Dr Arfeen & Dr Varma (79% overall experience good)
- Ealing Park Health Centre (85% overall experience good)
- Northfields Surgery (63% overall experience good)
How do patients rate Grosvenor House Surgery?
In the 2026 GP Patient Survey, 84% of patients described their overall experience of Grosvenor House Surgery as good, against 77% across England. 46% found it easy to get through by phone.
How many patients are registered at Grosvenor House Surgery?
4,897 patients were registered in September 2026, down 9.3% on a year earlier.
What is Grosvenor House Surgery's CQC rating?
Requires Improvement overall, published in October 2022.
How many GPs does Grosvenor House Surgery have?
1.7 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 2,852 patients per GP against 2,171 across England.
Are appointments at Grosvenor House Surgery face to face?
69% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Grosvenor House Surgery's phone number?
020 8799 2525.