Northfields Surgery, London: patient reviews and CQC rating
Northfields Surgery is a GP practice in London with 7,972 registered patients (September 2026). In the 2026 GP Patient Survey, 63% of its patients described their overall experience as good, below the England figure of 77% (West and North London: 75%). The Care Quality Commission rates it Requires Improvement overall, in a report published in February 2022. It has 3.4 full-time-equivalent qualified GPs, or 2,354 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Northfields Surgery
Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 89%, against 93% across England. Its weakest is the share who found the reception and administrative team helpful: 56%, below the England figure of 85%. Of the 11 results in the table, 0 are above England and 7 below by more than the survey's margin of error, and 4 within it.
On overall experience it is 583rd of the 648 practices in London with 50 or more responses. 52% found it easy to get through by phone (England: 57%). The overall experience result is 8 points higher than in 2025 (55%). 99 patients answered the survey (response rate 25%).
| Survey question | Northfields Surgery | West and North London | England |
|---|---|---|---|
| Overall experience good | 63% | 75% | 77% |
| Easy to contact by phone | 52% | 62% | 57% |
| Easy to contact via the website | 53% | 57% | 58% |
| Easy to contact via the NHS App | 29% | 54% | 54% |
| Reception team helpful | 56% | 83% | 85% |
| Last contact good | 55% | 73% | 73% |
| Wait for appointment about right | 62% | 68% | 69% |
| Listened to well | 72% | 86% | 87% |
| Treated with care and concern | 74% | 84% | 86% |
| Confidence and trust in the clinician | 89% | 92% | 93% |
| Needs met | 83% | 89% | 90% |
In the Friends and Family Test for July 2026, 95% of 73 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Northfields Surgery is Requires Improvement, published in February 2022. 2 key questions are rated differently: Caring Good and Effective Good. Its previous overall rating was Good (May 2016).
| Key question | Rating |
|---|---|
| Safe | Requires Improvement |
| Well-led | Requires Improvement |
| Caring | Good |
| Responsive | Requires Improvement |
| Effective | Good |
7,972 patients were registered at Northfields Surgery in September 2026, down 6.4% on a year earlier (England: down 1.1%).
18% of its patients are aged 65 or over, against 19% across England. With 3.4 full-time-equivalent qualified GPs, there are 2,354 patients per GP, close to the England figure of 2,171 and West and North London's 2,497. The practice also has 0.6 nurses and 2.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.4 | 3.4 |
| August 2024 | 3.4 | 3.4 |
| August 2025 | 3.4 | 3.4 |
| August 2026 | 3.4 | 3.4 |
From June 2026 to August 2026 the practice recorded 5,314 appointments a month, or 667 per 1,000 registered patients (England: 510). 77% were face to face (England: 63%). 53% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
30% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Northfields Surgery | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 667 | 469 | 510 |
| Face to face | 77% | 60% | 63% |
| Same day as booked | 53% | 48% | 45% |
| More than 28 days after booking | 3% | 2% | 5% |
| Did not attend | 3% | 5% | 4% |
Compared with England, the practice has a lower share of patients for osteoporosis (0.2% against 1.2%), palliative or supportive care needs (0.2% against 0.6%) and COPD (0.7% against 1.9%). The practice's patients live in areas with an average deprivation score of 14.0 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 85.0 years for women and 81.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 13.1% | 15.2% |
| Depression | 18+ yrs | 6.0% | 14.3% |
| Diabetes | 17+ yrs | 5.0% | 7.9% |
| Asthma | 6+ yrs | 5.0% | 6.6% |
| Chronic kidney disease | 18+ yrs | 3.1% | 4.6% |
| Cancer | All ages | 2.9% | 3.8% |
| Coronary heart disease | All ages | 2.2% | 3.0% |
| Atrial fibrillation | All ages | 1.7% | 2.2% |
| Stroke and TIA | All ages | 1.3% | 1.9% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| COPD | All ages | 0.7% | 1.9% |
| Heart failure | All ages | 0.6% | 1.1% |
| Dementia | All ages | 0.6% | 0.8% |
| Epilepsy | 18+ yrs | 0.5% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.4% | 0.8% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Learning disability | All ages | 0.2% | 0.6% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 76.9% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 79.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 62.4% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 74.5% | 74.9% |
Northfields Surgery, 61 Northfield Avenue, Ealing, London, W13 9QP. Phone: 020 8567 1612. Website: www.northfieldssurgery.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dr Reynolds, Dr Waters, Dr Arfeen & Dr Varma | 0.5 km | 79% |
| Gordon House Surgery | 0.6 km | 78% |
| Dr Htun Nay Lin, Mattock Lane Health Centre | 0.6 km | 84% |
| Grosvenor House Surgery | 0.8 km | 84% |
| Corfton Road Surgery at West Ealing Pharmacy | 1.0 km | 62% |
- Dr Evans & Partners (69% overall experience good)
- Dr Reynolds, Dr Waters, Dr Arfeen & Dr Varma (79% overall experience good)
- Ealing Park Health Centre (85% overall experience good)
- Grosvenor House Surgery (84% overall experience good)
How do patients rate Northfields Surgery?
In the 2026 GP Patient Survey, 63% of patients described their overall experience of Northfields Surgery as good, below the England figure of 77%. 52% found it easy to get through by phone.
How many patients are registered at Northfields Surgery?
7,972 patients were registered in September 2026, down 6.4% on a year earlier.
What is Northfields Surgery's CQC rating?
Requires Improvement overall, published in February 2022.
How many GPs does Northfields Surgery have?
3.4 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 2,354 patients per GP against 2,171 across England.
Are appointments at Northfields Surgery face to face?
77% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Northfields Surgery's phone number?
020 8567 1612.