Gordon House Surgery, London: patient reviews and CQC rating
Gordon House Surgery is a GP practice in London with 14,927 registered patients (September 2026). In the 2026 GP Patient Survey, 78% of its patients described their overall experience as good, against 77% across England (West and North London: 75%). The Care Quality Commission rates it Good overall, in a report published in February 2018. It has 5.6 full-time-equivalent qualified GPs, or 2,672 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Gordon House Surgery
Its best result against England is the share who described their last contact with the practice as good: 77%, against 73% across England. Its weakest is the share who found it easy to contact the practice through its website: 44%, below the England figure of 58%. Of the 11 results in the table, 0 are above England and 1 below by more than the survey's margin of error, and 10 within it.
On overall experience it is 350th of the 648 practices in London with 50 or more responses. 59% found it easy to get through by phone (England: 57%). The overall experience result is 2 points higher than in 2025 (76%). 110 patients answered the survey (response rate 19%).
| Survey question | Gordon House Surgery | West and North London | England |
|---|---|---|---|
| Overall experience good | 78% | 75% | 77% |
| Easy to contact by phone | 59% | 62% | 57% |
| Easy to contact via the website | 44% | 57% | 58% |
| Easy to contact via the NHS App | 48% | 54% | 54% |
| Reception team helpful | 88% | 83% | 85% |
| Last contact good | 77% | 73% | 73% |
| Wait for appointment about right | 70% | 68% | 69% |
| Listened to well | 91% | 86% | 87% |
| Treated with care and concern | 84% | 84% | 86% |
| Confidence and trust in the clinician | 96% | 92% | 93% |
| Needs met | 91% | 89% | 90% |
In the Friends and Family Test for July 2026, 98% of 51 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Gordon House Surgery is Good, published in February 2018. All 5 key questions are rated Good. It held the same rating in the report before (January 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
14,927 patients were registered at Gordon House Surgery in September 2026, down 4.0% on a year earlier (England: down 1.1%).
14% of its patients are aged 65 or over, against 19% across England. With 5.6 full-time-equivalent qualified GPs, there are 2,672 patients per GP, more than the England figure of 2,171 and West and North London's 2,497. The practice also has 0.8 nurses and 3.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.9 | 13.3 |
| August 2024 | 3.9 | 14.2 |
| August 2025 | 3.9 | 15.7 |
| August 2026 | 5.6 | 17.7 |
From June 2026 to August 2026 the practice recorded 6,650 appointments a month, or 446 per 1,000 registered patients (England: 510). 78% were face to face (England: 63%). 30% took place on the day they were booked and 10% more than 28 days after booking (England: 45% and 5%).
46% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | Gordon House Surgery | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 446 | 469 | 510 |
| Face to face | 78% | 60% | 63% |
| Same day as booked | 30% | 48% | 45% |
| More than 28 days after booking | 10% | 2% | 5% |
| Did not attend | 6% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for serious mental illness (1.5% against 1.0%). It has a lower share for chronic kidney disease (2.4% against 4.6%), COPD (1.0% against 1.9%) and peripheral arterial disease (0.3% against 0.6%). The practice's patients live in areas with an average deprivation score of 21.0 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.9 years for women and 80.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 11.0% | 15.2% |
| Depression | 18+ yrs | 8.6% | 14.3% |
| Diabetes | 17+ yrs | 5.1% | 7.9% |
| Asthma | 6+ yrs | 4.7% | 6.6% |
| Cancer | All ages | 2.9% | 3.8% |
| Chronic kidney disease | 18+ yrs | 2.4% | 4.6% |
| Coronary heart disease | All ages | 2.2% | 3.0% |
| Atrial fibrillation | All ages | 1.6% | 2.2% |
| Serious mental illness | All ages | 1.5% | 1.0% |
| Osteoporosis | 50+ yrs | 1.2% | 1.2% |
| Stroke and TIA | All ages | 1.1% | 1.9% |
| COPD | All ages | 1.0% | 1.9% |
| Heart failure | All ages | 0.8% | 1.1% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Dementia | All ages | 0.5% | 0.8% |
| Learning disability | All ages | 0.4% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.4% | 0.8% |
| Palliative care | All ages | 0.4% | 0.6% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 66.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 66.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 63.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 72.7% | 74.9% |
Gordon House Surgery, Mattock Lane Health Centre, 78 Mattock Lane, West Ealing, London, W13 9NZ. Phone: 020 8799 5699. Website: www.gordonhouse.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dr Htun Nay Lin, Mattock Lane Health Centre | 0.0 km | 84% |
| Corfton Road Surgery at West Ealing Pharmacy | 0.5 km | 62% |
| Northfields Surgery | 0.6 km | 63% |
| Grosvenor House Surgery | 0.8 km | 84% |
| The Avenue Surgery | 1.0 km | 90% |
- Brunswick Surgery (69% overall experience good)
- Corfton Road Surgery at West Ealing Pharmacy (62% overall experience good)
- Cuckoo Lane Practice (80% overall experience good)
- Dr Htun Nay Lin, Mattock Lane Health Centre (84% overall experience good)
- Ealing Community Prt - Care Home Service (88% overall experience good)
- Queens Walk Practice (76% overall experience good)
- The Argyle Surgery (74% overall experience good)
- The Avenue Surgery (90% overall experience good)
How do patients rate Gordon House Surgery?
In the 2026 GP Patient Survey, 78% of patients described their overall experience of Gordon House Surgery as good, against 77% across England. 59% found it easy to get through by phone.
How many patients are registered at Gordon House Surgery?
14,927 patients were registered in September 2026, down 4.0% on a year earlier.
What is Gordon House Surgery's CQC rating?
Good overall, published in February 2018.
How many GPs does Gordon House Surgery have?
5.6 full-time-equivalent qualified GPs (12 qualified GPs by headcount), which is 2,672 patients per GP against 2,171 across England.
Are appointments at Gordon House Surgery face to face?
78% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Gordon House Surgery's phone number?
020 8799 5699.