The Avenue Surgery, London: patient reviews and CQC rating
The Avenue Surgery is a GP practice in London with 7,155 registered patients (September 2026). In the 2026 GP Patient Survey, 90% of its patients described their overall experience as good, above the England figure of 77% (West and North London: 75%). It has 1.4 full-time-equivalent qualified GPs, or 4,969 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Avenue Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 72%, above the England figure of 57%. Its weakest is the share who said the wait for their last appointment was about right: 59%, below the England figure of 69%. Of the 11 results in the table, 2 are above England and 1 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 53rd of the 648 practices in London with 50 or more responses. 72% found it easy to get through by phone (England: 57%). The overall experience result is 8 points higher than in 2025 (82%). 110 patients answered the survey (response rate 19%).
| Survey question | The Avenue Surgery | West and North London | England |
|---|---|---|---|
| Overall experience good | 90% | 75% | 77% |
| Easy to contact by phone | 72% | 62% | 57% |
| Easy to contact via the website | 59% | 57% | 58% |
| Easy to contact via the NHS App | 55% | 54% | 54% |
| Reception team helpful | 85% | 83% | 85% |
| Last contact good | 80% | 73% | 73% |
| Wait for appointment about right | 59% | 68% | 69% |
| Listened to well | 88% | 86% | 87% |
| Treated with care and concern | 86% | 84% | 86% |
| Confidence and trust in the clinician | 92% | 92% | 93% |
| Needs met | 93% | 89% | 90% |
In the Friends and Family Test for July 2026, 91% of 11 responses rated the practice good or very good (England: 92%).
7,155 patients were registered at The Avenue Surgery in September 2026, up 6.7% on a year earlier (England: down 1.1%).
7% of its patients are aged 65 or over, against 19% across England. With 1.4 full-time-equivalent qualified GPs, there are 4,969 patients per GP, more than the England figure of 2,171 and West and North London's 2,497. The practice also has 0.7 nurses and 0.2 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.4 | 1.4 |
| August 2024 | 1.4 | 1.4 |
| August 2025 | 1.4 | 1.4 |
| August 2026 | 1.4 | 1.4 |
From June 2026 to August 2026 the practice recorded 2,790 appointments a month, or 390 per 1,000 registered patients (England: 510). 98% were face to face (England: 63%). 31% took place on the day they were booked and 7% more than 28 days after booking (England: 45% and 5%).
49% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | The Avenue Surgery | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 390 | 469 | 510 |
| Face to face | 98% | 60% | 63% |
| Same day as booked | 31% | 48% | 45% |
| More than 28 days after booking | 7% | 2% | 5% |
| Did not attend | 5% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for serious mental illness (1.4% against 1.0%). It has a lower share for dementia (0.1% against 0.8%), palliative or supportive care needs (0.1% against 0.6%) and peripheral arterial disease (0.1% against 0.6%). The practice's patients live in areas with an average deprivation score of 20.5 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 85.5 years for women and 81.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 6.9% | 15.2% |
| Depression | 18+ yrs | 6.7% | 14.3% |
| Asthma | 6+ yrs | 4.6% | 6.6% |
| Diabetes | 17+ yrs | 3.7% | 7.9% |
| Cancer | All ages | 1.8% | 3.8% |
| Coronary heart disease | All ages | 1.5% | 3.0% |
| Serious mental illness | All ages | 1.4% | 1.0% |
| Chronic kidney disease | 18+ yrs | 1.2% | 4.6% |
| Atrial fibrillation | All ages | 0.8% | 2.2% |
| COPD | All ages | 0.6% | 1.9% |
| Stroke and TIA | All ages | 0.6% | 1.9% |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% |
| Epilepsy | 18+ yrs | 0.4% | 0.8% |
| Learning disability | All ages | 0.3% | 0.6% |
| Heart failure | All ages | 0.3% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.2% | 0.8% |
| Dementia | All ages | 0.1% | 0.8% |
| Peripheral arterial disease | All ages | 0.1% | 0.6% |
| Palliative care | All ages | 0.1% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 71.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 69.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 65.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 68.8% | 74.9% |
The Avenue Surgery, 102 The Avenue, London, W13 8LA. Phone: 020 8997 2525. Website: www.102theavenue.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Argyle Surgery | 0.3 km | 74% |
| Corfton Road Surgery at West Ealing Pharmacy | 0.5 km | 62% |
| Queens Walk Practice | 0.8 km | 76% |
| Gordon House Surgery | 1.0 km | 78% |
| Dr Htun Nay Lin, Mattock Lane Health Centre | 1.0 km | 84% |
- Brunswick Surgery (69% overall experience good)
- Corfton Road Surgery at West Ealing Pharmacy (62% overall experience good)
- Cuckoo Lane Practice (80% overall experience good)
- Dr Htun Nay Lin, Mattock Lane Health Centre (84% overall experience good)
- Ealing Community Prt - Care Home Service (88% overall experience good)
- Gordon House Surgery (78% overall experience good)
- Queens Walk Practice (76% overall experience good)
- The Argyle Surgery (74% overall experience good)
How do patients rate The Avenue Surgery?
In the 2026 GP Patient Survey, 90% of patients described their overall experience of The Avenue Surgery as good, above the England figure of 77%. 72% found it easy to get through by phone.
How many patients are registered at The Avenue Surgery?
7,155 patients were registered in September 2026, up 6.7% on a year earlier.
How many GPs does The Avenue Surgery have?
1.4 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 4,969 patients per GP against 2,171 across England.
Are appointments at The Avenue Surgery face to face?
98% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Avenue Surgery's phone number?
020 8997 2525.