Ealing Community Prt - Care Home Service, Southall: patient reviews and CQC rating
Ealing Community Prt - Care Home Service is a GP practice in Southall with 1,189 registered patients (September 2026). In the 2026 GP Patient Survey, 88% of its patients described their overall experience as good, against 77% across England (West and North London: 75%).
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Ealing Community Prt - Care Home Service
Its best result against England is the share who found it easy to get through to the practice by phone: 72%, against 57% across England. Its result closest to England is the share who said their needs were met at their last appointment: 91%, against 90% across England. With 44 responses, none of its 11 results differs from England by more than the survey's margin of error.
72% found it easy to get through by phone (England: 57%). The overall experience result is 5 points higher than in 2025 (83%). 44 patients answered the survey (response rate 5%).
| Survey question | Ealing Community Prt - Care Home Service | West and North London | England |
|---|---|---|---|
| Overall experience good | 88% | 75% | 77% |
| Easy to contact by phone | 72% | 62% | 57% |
| Easy to contact via the website | 71% | 57% | 58% |
| Easy to contact via the NHS App | 67% | 54% | 54% |
| Reception team helpful | 93% | 83% | 85% |
| Last contact good | 76% | 73% | 73% |
| Wait for appointment about right | 71% | 68% | 69% |
| Listened to well | 96% | 86% | 87% |
| Treated with care and concern | 96% | 84% | 86% |
| Confidence and trust in the clinician | 99% | 92% | 93% |
| Needs met | 91% | 89% | 90% |
1,189 patients were registered at Ealing Community Prt - Care Home Service in September 2026, down 2.4% on a year earlier (England: down 1.1%).
From June 2026 to August 2026 the practice recorded 2,712 appointments a month, or 2,281 per 1,000 registered patients (England: 510). 57% were face to face (England: 63%). 56% took place on the day they were booked and 0% more than 28 days after booking (England: 45% and 5%).
33% were with a GP rather than another member of the practice team. 1% of booked patients did not attend.
| Measure | Ealing Community Prt - Care Home Service | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 2,281 | 469 | 510 |
| Face to face | 57% | 60% | 63% |
| Same day as booked | 56% | 48% | 45% |
| More than 28 days after booking | 0% | 2% | 5% |
| Did not attend | 1% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (47.7% against 0.6%), dementia (47.4% against 0.8%) and serious mental illness (17.1% against 1.0%). The practice's patients live in areas with an average deprivation score of 27.0 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 82.9 years for women and 78.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 63.2% | 15.2% |
| Palliative care | All ages | 47.7% | 0.6% |
| Dementia | All ages | 47.4% | 0.8% |
| Diabetes | 17+ yrs | 30.2% | 7.9% |
| Stroke and TIA | All ages | 22.7% | 1.9% |
| Chronic kidney disease | 18+ yrs | 22.7% | 4.6% |
| Coronary heart disease | All ages | 18.9% | 3.0% |
| Atrial fibrillation | All ages | 18.5% | 2.2% |
| Serious mental illness | All ages | 17.1% | 1.0% |
| Depression | 18+ yrs | 14.5% | 14.3% |
| Heart failure | All ages | 11.7% | 1.1% |
| Cancer | All ages | 9.9% | 3.8% |
| Asthma | 6+ yrs | 8.3% | 6.6% |
| COPD | All ages | 8.2% | 1.9% |
| Epilepsy | 18+ yrs | 7.1% | 0.8% |
| Learning disability | All ages | 5.0% | 0.6% |
| Peripheral arterial disease | All ages | 4.2% | 0.6% |
| Osteoporosis | 50+ yrs | 3.5% | 1.2% |
| Rheumatoid arthritis | 16+ yrs | 2.0% | 0.8% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 39.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 26.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 50.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 33.3% | 74.9% |
Ealing Community Prt - Care Home Service, 1 Armstrong Way, Southall, UB2 4SD. Phone: 020 8090 1153.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Waterside Medical Centre | 0.6 km | 78% |
| KS Medical Centre Limited | 0.9 km | 84% |
| Dormers Wells Medical Centre | 1.1 km | 59% |
| Lady Margaret Road Medical Centre | 1.4 km | 66% |
| Dr Suganthamala Radhakrishnan | 1.5 km | 93% |
- Brunswick Surgery (69% overall experience good)
- Corfton Road Surgery at West Ealing Pharmacy (62% overall experience good)
- Cuckoo Lane Practice (80% overall experience good)
- Dr Htun Nay Lin, Mattock Lane Health Centre (84% overall experience good)
- Gordon House Surgery (78% overall experience good)
- Queens Walk Practice (76% overall experience good)
- The Argyle Surgery (74% overall experience good)
- The Avenue Surgery (90% overall experience good)
How do patients rate Ealing Community Prt - Care Home Service?
In the 2026 GP Patient Survey, 88% of patients described their overall experience of Ealing Community Prt - Care Home Service as good, against 77% across England. 72% found it easy to get through by phone.
How many patients are registered at Ealing Community Prt - Care Home Service?
1,189 patients were registered in September 2026, down 2.4% on a year earlier.
Are appointments at Ealing Community Prt - Care Home Service face to face?
57% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Ealing Community Prt - Care Home Service's phone number?
020 8090 1153.