The Southall Medical Centre, Southall: patient reviews and CQC rating
The Southall Medical Centre is a GP practice in Southall with 9,160 registered patients (September 2026). In the 2026 GP Patient Survey, 57% of its patients described their overall experience as good, below the England figure of 77% (West and North London: 75%). The Care Quality Commission rates it Good overall, in a report published in March 2017. It has 3.0 full-time-equivalent qualified GPs, or 3,053 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Southall Medical Centre
Its result closest to England is the share who found it easy to get through to the practice by phone: 48%, against 57% across England. Its weakest is the share who said the wait for their last appointment was about right: 39%, below the England figure of 69%. Of the 11 results in the table, 0 are above England and 9 below by more than the survey's margin of error, and 2 within it.
On overall experience it is 19th of the 20 practices in Southall with 50 or more responses. 48% found it easy to get through by phone (England: 57%). The overall experience result is 3 points lower than in 2025 (60%). 75 patients answered the survey (response rate 10%).
| Survey question | The Southall Medical Centre | West and North London | England |
|---|---|---|---|
| Overall experience good | 57% | 75% | 77% |
| Easy to contact by phone | 48% | 62% | 57% |
| Easy to contact via the website | 43% | 57% | 58% |
| Easy to contact via the NHS App | 42% | 54% | 54% |
| Reception team helpful | 60% | 83% | 85% |
| Last contact good | 50% | 73% | 73% |
| Wait for appointment about right | 39% | 68% | 69% |
| Listened to well | 75% | 86% | 87% |
| Treated with care and concern | 67% | 84% | 86% |
| Confidence and trust in the clinician | 81% | 92% | 93% |
| Needs met | 70% | 89% | 90% |
In the Friends and Family Test for July 2026, 95% of 168 responses rated the practice good or very good (England: 92%).
CQC's overall rating for The Southall Medical Centre is Good, published in March 2017. All 5 key questions are rated Good. It held the same rating in the report before (June 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
9,160 patients were registered at The Southall Medical Centre in September 2026, down 5.9% on a year earlier (England: down 1.1%).
8% of its patients are aged 65 or over, against 19% across England. With 3.0 full-time-equivalent qualified GPs, there are 3,053 patients per GP, more than the England figure of 2,171 and West and North London's 2,497. The practice also has 1.1 nurses and 0.9 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.0 | 3.0 |
| August 2024 | 3.0 | 3.0 |
| August 2025 | 3.0 | 3.0 |
| August 2026 | 3.0 | 3.0 |
From June 2026 to August 2026 the practice recorded 4,122 appointments a month, or 450 per 1,000 registered patients (England: 510). 61% were face to face (England: 63%). 40% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
61% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | The Southall Medical Centre | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 450 | 469 | 510 |
| Face to face | 61% | 60% | 63% |
| Same day as booked | 40% | 48% | 45% |
| More than 28 days after booking | 1% | 2% | 5% |
| Did not attend | 3% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for diabetes (10.3% against 7.9%). It has a lower share for osteoporosis (0.1% against 1.2%), COPD (0.3% against 1.9%) and atrial fibrillation (0.4% against 2.2%). The practice's patients live in areas with an average deprivation score of 32.2 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.5 years for women and 77.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 10.6% | 15.2% |
| Diabetes | 17+ yrs | 10.3% | 7.9% |
| Depression | 18+ yrs | 5.2% | 14.3% |
| Asthma | 6+ yrs | 3.6% | 6.6% |
| Coronary heart disease | All ages | 1.6% | 3.0% |
| Chronic kidney disease | 18+ yrs | 1.5% | 4.6% |
| Cancer | All ages | 1.1% | 3.8% |
| Stroke and TIA | All ages | 0.7% | 1.9% |
| Serious mental illness | All ages | 0.6% | 1.0% |
| Heart failure | All ages | 0.5% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.5% | 0.8% |
| Atrial fibrillation | All ages | 0.4% | 2.2% |
| Epilepsy | 18+ yrs | 0.4% | 0.8% |
| Learning disability | All ages | 0.4% | 0.6% |
| Palliative care | All ages | 0.3% | 0.6% |
| COPD | All ages | 0.3% | 1.9% |
| Dementia | All ages | 0.2% | 0.8% |
| Peripheral arterial disease | All ages | 0.1% | 0.6% |
| Osteoporosis | 50+ yrs | 0.1% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 52.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 56.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 69.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 80.7% | 74.9% |
The Southall Medical Centre, Southall Medical Centre, 223 Lady Margaret Road, Southall, UB1 2PT. Phone: 020 8574 4381.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Chepstow Gardens Medical Centre | 0.2 km | 69% |
| Dr Ashraf Botros | 0.3 km | 71% |
| Woodbridge Medical Centre | 0.5 km | 92% |
| Jubilee Gardens Medical Centre | 0.5 km | 76% |
| Lady Margaret Road Medical Centre | 0.6 km | 66% |
- Belmont Medical Centre (56% overall experience good)
- Dr G Singh and Partners (65% overall experience good)
- Dr Naz Asghar (76% overall experience good)
- Featherstone Road Health Centre (80% overall experience good)
- Hammond Road Surgery (86% overall experience good)
- Sunrise Medical Centre (64% overall experience good)
- Waterside Medical Centre (78% overall experience good)
How do patients rate The Southall Medical Centre?
In the 2026 GP Patient Survey, 57% of patients described their overall experience of The Southall Medical Centre as good, below the England figure of 77%. 48% found it easy to get through by phone.
How many patients are registered at The Southall Medical Centre?
9,160 patients were registered in September 2026, down 5.9% on a year earlier.
What is The Southall Medical Centre's CQC rating?
Good overall, published in March 2017.
How many GPs does The Southall Medical Centre have?
3.0 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 3,053 patients per GP against 2,171 across England.
Are appointments at The Southall Medical Centre face to face?
61% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Southall Medical Centre's phone number?
020 8574 4381.