Dr Ashraf Botros, Southall: patient reviews and CQC rating
Dr Ashraf Botros is a GP practice in Southall with 2,905 registered patients (September 2026). In the 2026 GP Patient Survey, 71% of its patients described their overall experience as good, against 77% across England (West and North London: 75%). The Care Quality Commission rates it Good overall, in a report published in February 2018. It has 1.0 full-time-equivalent qualified GPs, or 2,944 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Dr Ashraf Botros
Its best result against England is the share who described their last contact with the practice as good: 81%, against 73% across England. Its weakest is the share who found it easy to contact the practice through its website: 45%, against 58% across England. Of the 11 results in the table, 0 are above England and 2 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 12th of the 20 practices in Southall with 50 or more responses. 63% found it easy to get through by phone (England: 57%). The overall experience result is 7 points lower than in 2025 (78%). 67 patients answered the survey (response rate 11%).
| Survey question | Dr Ashraf Botros | West and North London | England |
|---|---|---|---|
| Overall experience good | 71% | 75% | 77% |
| Easy to contact by phone | 63% | 62% | 57% |
| Easy to contact via the website | 45% | 57% | 58% |
| Easy to contact via the NHS App | 59% | 54% | 54% |
| Reception team helpful | 83% | 83% | 85% |
| Last contact good | 81% | 73% | 73% |
| Wait for appointment about right | 66% | 68% | 69% |
| Listened to well | 76% | 86% | 87% |
| Treated with care and concern | 81% | 84% | 86% |
| Confidence and trust in the clinician | 86% | 92% | 93% |
| Needs met | 84% | 89% | 90% |
In the Friends and Family Test for July 2026, 17% of 12 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Dr Ashraf Botros is Good, published in February 2018. All 5 key questions are rated Good. It held the same rating in the report before (July 2017).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
2,905 patients were registered at Dr Ashraf Botros in September 2026, down 6.8% on a year earlier (England: down 1.1%).
11% of its patients are aged 65 or over, against 19% across England. With 1.0 full-time-equivalent qualified GPs, there are 2,944 patients per GP, more than the England figure of 2,171 and West and North London's 2,497. The practice also has 0.6 nurses and 0.3 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.0 | 1.0 |
| August 2024 | 1.0 | 1.0 |
| August 2025 | 1.0 | 1.0 |
| August 2026 | 1.0 | 1.0 |
From June 2026 to August 2026 the practice recorded 1,932 appointments a month, or 665 per 1,000 registered patients (England: 510). 59% were face to face (England: 63%). 47% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
43% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Dr Ashraf Botros | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 665 | 469 | 510 |
| Face to face | 59% | 60% | 63% |
| Same day as booked | 47% | 48% | 45% |
| More than 28 days after booking | 4% | 2% | 5% |
| Did not attend | 4% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for serious mental illness (1.7% against 1.0%) and diabetes (11.9% against 7.9%). It has a lower share for osteoporosis (0.1% against 1.2%), peripheral arterial disease (0.1% against 0.6%) and dementia (0.2% against 0.8%). The practice's patients live in areas with an average deprivation score of 30.2 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.2 years for women and 77.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 12.2% | 15.2% |
| Diabetes | 17+ yrs | 11.9% | 7.9% |
| Depression | 18+ yrs | 6.6% | 14.3% |
| Asthma | 6+ yrs | 5.8% | 6.6% |
| Chronic kidney disease | 18+ yrs | 2.7% | 4.6% |
| Coronary heart disease | All ages | 1.9% | 3.0% |
| Cancer | All ages | 1.9% | 3.8% |
| Serious mental illness | All ages | 1.7% | 1.0% |
| Stroke and TIA | All ages | 1.0% | 1.9% |
| Atrial fibrillation | All ages | 0.9% | 2.2% |
| Heart failure | All ages | 0.9% | 1.1% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Learning disability | All ages | 0.7% | 0.6% |
| COPD | All ages | 0.6% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 0.5% | 0.8% |
| Palliative care | All ages | 0.4% | 0.6% |
| Dementia | All ages | 0.2% | 0.8% |
| Peripheral arterial disease | All ages | 0.1% | 0.6% |
| Osteoporosis | 50+ yrs | 0.1% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 47.9% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 58.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 57.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 71.7% | 74.9% |
Dr Ashraf Botros, 276 Lady Margaret Road, Southall, UB1 2RX. Phone: 020 8578 2421. Website: www.stgeorgesmedicalcentre.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Southall Medical Centre | 0.3 km | 57% |
| Woodbridge Medical Centre | 0.4 km | 92% |
| Jubilee Gardens Medical Centre | 0.4 km | 76% |
| Somerset Family Health Practice | 0.4 km | 66% |
| Chepstow Gardens Medical Centre | 0.4 km | 69% |
- Chepstow Gardens Medical Centre (69% overall experience good)
- Dormers Wells Medical Centre (59% overall experience good)
- Dr Suganthamala Radhakrishnan (93% overall experience good)
- KS Medical Centre Limited (84% overall experience good)
- Lady Margaret Road Medical Centre (66% overall experience good)
- Somerset Family Health Practice (66% overall experience good)
- The MWH Practice (79% overall experience good)
- The Saluja Clinic (76% overall experience good)
- Woodbridge Medical Centre (92% overall experience good)
How do patients rate Dr Ashraf Botros?
In the 2026 GP Patient Survey, 71% of patients described their overall experience of Dr Ashraf Botros as good, against 77% across England. 63% found it easy to get through by phone.
How many patients are registered at Dr Ashraf Botros?
2,905 patients were registered in September 2026, down 6.8% on a year earlier.
What is Dr Ashraf Botros's CQC rating?
Good overall, published in February 2018.
How many GPs does Dr Ashraf Botros have?
1.0 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 2,944 patients per GP against 2,171 across England.
Are appointments at Dr Ashraf Botros face to face?
59% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Dr Ashraf Botros's phone number?
020 8578 2421.