The Saluja Clinic, Southall: patient reviews and CQC rating
The Saluja Clinic is a GP practice in Southall with 9,592 registered patients (September 2026). In the 2026 GP Patient Survey, 76% of its patients described their overall experience as good, against 77% across England (West and North London: 75%). The Care Quality Commission rates it Good overall, in a report published in February 2017. It has 2.5 full-time-equivalent qualified GPs, or 3,910 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Saluja Clinic
Its best result against England is the share who found it easy to get through to the practice by phone: 64%, against 57% across England. Its weakest is the share who said their needs were met at their last appointment: 82%, below the England figure of 90%. Of the 11 results in the table, 0 are above England and 1 below by more than the survey's margin of error, and 10 within it.
On overall experience it is 11th of the 20 practices in Southall with 50 or more responses. 64% found it easy to get through by phone (England: 57%). The overall experience result is 1 point higher than in 2025 (75%). 89 patients answered the survey (response rate 8%).
| Survey question | The Saluja Clinic | West and North London | England |
|---|---|---|---|
| Overall experience good | 76% | 75% | 77% |
| Easy to contact by phone | 64% | 62% | 57% |
| Easy to contact via the website | 61% | 57% | 58% |
| Easy to contact via the NHS App | 60% | 54% | 54% |
| Reception team helpful | 79% | 83% | 85% |
| Last contact good | 73% | 73% | 73% |
| Wait for appointment about right | 67% | 68% | 69% |
| Listened to well | 81% | 86% | 87% |
| Treated with care and concern | 79% | 84% | 86% |
| Confidence and trust in the clinician | 94% | 92% | 93% |
| Needs met | 82% | 89% | 90% |
In the Friends and Family Test for July 2026, 88% of 136 responses rated the practice good or very good (England: 92%).
CQC's overall rating for The Saluja Clinic is Good, published in February 2017. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
9,592 patients were registered at The Saluja Clinic in September 2026, down 7.6% on a year earlier (England: down 1.1%).
9% of its patients are aged 65 or over, against 19% across England. With 2.5 full-time-equivalent qualified GPs, there are 3,910 patients per GP, more than the England figure of 2,171 and West and North London's 2,497. The practice also has 1.0 nurses and 3.1 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.8 | 2.8 |
| August 2024 | 2.6 | 2.6 |
| August 2025 | 2.5 | 2.5 |
| August 2026 | 2.5 | 2.5 |
From June 2026 to August 2026 the practice recorded 4,886 appointments a month, or 509 per 1,000 registered patients (England: 510). 83% were face to face (England: 63%). 40% took place on the day they were booked and 0% more than 28 days after booking (England: 45% and 5%).
42% were with a GP rather than another member of the practice team. 7% of booked patients did not attend.
| Measure | The Saluja Clinic | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 509 | 469 | 510 |
| Face to face | 83% | 60% | 63% |
| Same day as booked | 40% | 48% | 45% |
| More than 28 days after booking | 0% | 2% | 5% |
| Did not attend | 7% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for diabetes (14.1% against 7.9%). It has a lower share for COPD (0.2% against 1.9%), osteoporosis (0.2% against 1.2%) and peripheral arterial disease (0.1% against 0.6%). The practice's patients live in areas with an average deprivation score of 32.0 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.9 years for women and 77.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 16.5% | 15.2% |
| Diabetes | 17+ yrs | 14.1% | 7.9% |
| Depression | 18+ yrs | 5.8% | 14.3% |
| Asthma | 6+ yrs | 3.9% | 6.6% |
| Coronary heart disease | All ages | 2.8% | 3.0% |
| Chronic kidney disease | 18+ yrs | 2.2% | 4.6% |
| Cancer | All ages | 1.0% | 3.8% |
| Stroke and TIA | All ages | 0.9% | 1.9% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Heart failure | All ages | 0.7% | 1.1% |
| Learning disability | All ages | 0.5% | 0.6% |
| Epilepsy | 18+ yrs | 0.5% | 0.8% |
| Atrial fibrillation | All ages | 0.4% | 2.2% |
| Palliative care | All ages | 0.3% | 0.6% |
| COPD | All ages | 0.2% | 1.9% |
| Dementia | All ages | 0.2% | 0.8% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Peripheral arterial disease | All ages | 0.1% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 49.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 58.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 58.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 66.7% | 74.9% |
The Saluja Clinic, 36A Northcote Avenue, Southall, UB1 2AY. Phone: 020 8574 5136. Website: www.salujaclinic.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dr Suganthamala Radhakrishnan | 0.2 km | 93% |
| The MWH Practice | 0.2 km | 79% |
| Sunrise Medical Centre | 0.2 km | 64% |
| Lady Margaret Road Medical Centre | 0.3 km | 66% |
| Dr G Singh and Partners | 0.5 km | 65% |
- Chepstow Gardens Medical Centre (69% overall experience good)
- Dormers Wells Medical Centre (59% overall experience good)
- Dr Ashraf Botros (71% overall experience good)
- Dr Suganthamala Radhakrishnan (93% overall experience good)
- KS Medical Centre Limited (84% overall experience good)
- Lady Margaret Road Medical Centre (66% overall experience good)
- Somerset Family Health Practice (66% overall experience good)
- The MWH Practice (79% overall experience good)
- Woodbridge Medical Centre (92% overall experience good)
How do patients rate The Saluja Clinic?
In the 2026 GP Patient Survey, 76% of patients described their overall experience of The Saluja Clinic as good, against 77% across England. 64% found it easy to get through by phone.
How many patients are registered at The Saluja Clinic?
9,592 patients were registered in September 2026, down 7.6% on a year earlier.
What is The Saluja Clinic's CQC rating?
Good overall, published in February 2017.
How many GPs does The Saluja Clinic have?
2.5 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 3,910 patients per GP against 2,171 across England.
Are appointments at The Saluja Clinic face to face?
83% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Saluja Clinic's phone number?
020 8574 5136.