Featherstone Road Health Centre, Southall: patient reviews and CQC rating
Featherstone Road Health Centre is a GP practice in Southall with 9,329 registered patients (September 2026). In the 2026 GP Patient Survey, 80% of its patients described their overall experience as good, against 77% across England (West and North London: 75%). The Care Quality Commission rates it Good overall, in a report published in December 2018. It has 2.1 full-time-equivalent qualified GPs, or 4,351 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Featherstone Road Health Centre
Its best result against England is the share who found it easy to get through to the practice by phone: 72%, above the England figure of 57%. Its result closest to England is the share who said the healthcare professional was good at listening to them: 87%, against 87% across England. Of the 11 results in the table, 3 are above England and 0 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 6th of the 20 practices in Southall with 50 or more responses. 72% found it easy to get through by phone (England: 57%). The overall experience result is 3 points lower than in 2025 (83%). 118 patients answered the survey (response rate 15%).
| Survey question | Featherstone Road Health Centre | West and North London | England |
|---|---|---|---|
| Overall experience good | 80% | 75% | 77% |
| Easy to contact by phone | 72% | 62% | 57% |
| Easy to contact via the website | 70% | 57% | 58% |
| Easy to contact via the NHS App | 56% | 54% | 54% |
| Reception team helpful | 88% | 83% | 85% |
| Last contact good | 76% | 73% | 73% |
| Wait for appointment about right | 82% | 68% | 69% |
| Listened to well | 87% | 86% | 87% |
| Treated with care and concern | 88% | 84% | 86% |
| Confidence and trust in the clinician | 94% | 92% | 93% |
| Needs met | 90% | 89% | 90% |
CQC's overall rating for Featherstone Road Health Centre is Good, published in December 2018. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
9,329 patients were registered at Featherstone Road Health Centre in September 2026, down 5.6% on a year earlier (England: down 1.1%).
6% of its patients are aged 65 or over, against 19% across England. With 2.1 full-time-equivalent qualified GPs, there are 4,351 patients per GP, more than the England figure of 2,171 and West and North London's 2,497. The practice also has 2.3 nurses and 2.2 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.0 | 2.0 |
| August 2024 | 1.9 | 1.9 |
| August 2025 | 1.9 | 1.9 |
| August 2026 | 2.1 | 2.1 |
From June 2026 to August 2026 the practice recorded 5,914 appointments a month, or 634 per 1,000 registered patients (England: 510). 71% were face to face (England: 63%). 36% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
38% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | Featherstone Road Health Centre | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 634 | 469 | 510 |
| Face to face | 71% | 60% | 63% |
| Same day as booked | 36% | 48% | 45% |
| More than 28 days after booking | 1% | 2% | 5% |
| Did not attend | 6% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for diabetes (12.8% against 7.9%). It has a lower share for dementia (0.1% against 0.8%), osteoporosis (0.2% against 1.2%) and COPD (0.4% against 1.9%). The practice's patients live in areas with an average deprivation score of 36.3 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.9 years for women and 77.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 13.5% | 15.2% |
| Diabetes | 17+ yrs | 12.8% | 7.9% |
| Depression | 18+ yrs | 4.4% | 14.3% |
| Asthma | 6+ yrs | 4.1% | 6.6% |
| Coronary heart disease | All ages | 1.7% | 3.0% |
| Chronic kidney disease | 18+ yrs | 1.6% | 4.6% |
| Cancer | All ages | 1.0% | 3.8% |
| Serious mental illness | All ages | 0.6% | 1.0% |
| Stroke and TIA | All ages | 0.6% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 0.5% | 0.8% |
| Atrial fibrillation | All ages | 0.5% | 2.2% |
| Learning disability | All ages | 0.4% | 0.6% |
| Heart failure | All ages | 0.4% | 1.1% |
| COPD | All ages | 0.4% | 1.9% |
| Palliative care | All ages | 0.3% | 0.6% |
| Epilepsy | 18+ yrs | 0.3% | 0.8% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Peripheral arterial disease | All ages | 0.1% | 0.6% |
| Dementia | All ages | 0.1% | 0.8% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 57.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 70.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 71.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 78.1% | 74.9% |
Featherstone Road Health Centre, Hartington Road, Southall, UB2 5BQ. Phone: 020 3405 7750.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Belmont Medical Centre | 0.2 km | 56% |
| Hammond Road Surgery | 0.5 km | 86% |
| Dr Naz Asghar | 0.6 km | 76% |
| Sunrise Medical Centre | 0.9 km | 64% |
| Dr G Singh and Partners | 1.0 km | 65% |
- Belmont Medical Centre (56% overall experience good)
- Dr G Singh and Partners (65% overall experience good)
- Dr Naz Asghar (76% overall experience good)
- Hammond Road Surgery (86% overall experience good)
- Sunrise Medical Centre (64% overall experience good)
- The Southall Medical Centre (57% overall experience good)
- Waterside Medical Centre (78% overall experience good)
How do patients rate Featherstone Road Health Centre?
In the 2026 GP Patient Survey, 80% of patients described their overall experience of Featherstone Road Health Centre as good, against 77% across England. 72% found it easy to get through by phone.
How many patients are registered at Featherstone Road Health Centre?
9,329 patients were registered in September 2026, down 5.6% on a year earlier.
What is Featherstone Road Health Centre's CQC rating?
Good overall, published in December 2018.
How many GPs does Featherstone Road Health Centre have?
2.1 full-time-equivalent qualified GPs (8 qualified GPs by headcount), which is 4,351 patients per GP against 2,171 across England.
Are appointments at Featherstone Road Health Centre face to face?
71% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Featherstone Road Health Centre's phone number?
020 3405 7750.