Cuckoo Lane Practice, London: patient reviews and CQC rating
Cuckoo Lane Practice is a GP practice in London with 5,830 registered patients (September 2026). In the 2026 GP Patient Survey, 80% of its patients described their overall experience as good, against 77% across England (West and North London: 75%). The Care Quality Commission rates it Outstanding overall, in a report published in June 2015. It has 0.4 full-time-equivalent qualified GPs, or 14,575 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Cuckoo Lane Practice
Its best result against England is the share who found it easy to get through to the practice by phone: 68%, above the England figure of 57%. Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 93%, against 93% across England. Of the 11 results in the table, 3 are above England and 0 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 291st of the 648 practices in London with 50 or more responses. 68% found it easy to get through by phone (England: 57%). The overall experience result is 7 points lower than in 2025 (87%). 122 patients answered the survey (response rate 25%).
| Survey question | Cuckoo Lane Practice | West and North London | England |
|---|---|---|---|
| Overall experience good | 80% | 75% | 77% |
| Easy to contact by phone | 68% | 62% | 57% |
| Easy to contact via the website | 67% | 57% | 58% |
| Easy to contact via the NHS App | 65% | 54% | 54% |
| Reception team helpful | 86% | 83% | 85% |
| Last contact good | 82% | 73% | 73% |
| Wait for appointment about right | 76% | 68% | 69% |
| Listened to well | 93% | 86% | 87% |
| Treated with care and concern | 93% | 84% | 86% |
| Confidence and trust in the clinician | 93% | 92% | 93% |
| Needs met | 92% | 89% | 90% |
In the Friends and Family Test for July 2026, 92% of 12 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Cuckoo Lane Practice is Outstanding, published in June 2015. 2 key questions are rated differently: Safe Good and Caring Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Outstanding |
| Caring | Good |
| Responsive | Outstanding |
| Effective | Outstanding |
5,830 patients were registered at Cuckoo Lane Practice in September 2026, down 0.9% on a year earlier (England: down 1.1%).
13% of its patients are aged 65 or over, against 19% across England. With 0.4 full-time-equivalent qualified GPs, there are 14,575 patients per GP, more than the England figure of 2,171 and West and North London's 2,497. The practice also has 2.9 nurses and 1.2 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 0.4 | 0.4 |
| August 2024 | 0.4 | 0.4 |
| August 2025 | 0.4 | 0.4 |
| August 2026 | 0.4 | 0.4 |
From June 2026 to August 2026 the practice recorded 3,094 appointments a month, or 531 per 1,000 registered patients (England: 510). 59% were face to face (England: 63%). 41% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
31% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Cuckoo Lane Practice | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 531 | 469 | 510 |
| Face to face | 59% | 60% | 63% |
| Same day as booked | 41% | 48% | 45% |
| More than 28 days after booking | 2% | 2% | 5% |
| Did not attend | 4% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for serious mental illness (1.5% against 1.0%) and asthma (8.5% against 6.6%). It has a lower share for osteoporosis (0.3% against 1.2%), dementia (0.4% against 0.8%) and chronic kidney disease (2.6% against 4.6%). The practice's patients live in areas with an average deprivation score of 25.9 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 85.4 years for women and 80.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 13.5% | 15.2% |
| Depression | 18+ yrs | 10.6% | 14.3% |
| Asthma | 6+ yrs | 8.5% | 6.6% |
| Diabetes | 17+ yrs | 6.8% | 7.9% |
| Cancer | All ages | 3.5% | 3.8% |
| Chronic kidney disease | 18+ yrs | 2.6% | 4.6% |
| Coronary heart disease | All ages | 2.6% | 3.0% |
| Atrial fibrillation | All ages | 1.7% | 2.2% |
| Serious mental illness | All ages | 1.5% | 1.0% |
| Stroke and TIA | All ages | 1.3% | 1.9% |
| COPD | All ages | 1.3% | 1.9% |
| Heart failure | All ages | 0.7% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Palliative care | All ages | 0.6% | 0.6% |
| Learning disability | All ages | 0.5% | 0.6% |
| Dementia | All ages | 0.4% | 0.8% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Osteoporosis | 50+ yrs | 0.3% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 74.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 77.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 69.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 81.4% | 74.9% |
Cuckoo Lane Practice, 20 Church Road, London, W7 1DR. Phone: 020 8567 4315.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Westseven GP | 0.0 km | 84% |
| Dr S Bassi & Associates Ltd | 0.0 km | 78% |
| Grosvenor House Surgery | 0.5 km | 84% |
| Dr Reynolds, Dr Waters, Dr Arfeen & Dr Varma | 0.9 km | 79% |
| Corfton Road Surgery at West Ealing Pharmacy | 1.1 km | 62% |
- Brunswick Surgery (69% overall experience good)
- Corfton Road Surgery at West Ealing Pharmacy (62% overall experience good)
- Dr Htun Nay Lin, Mattock Lane Health Centre (84% overall experience good)
- Ealing Community Prt - Care Home Service (88% overall experience good)
- Gordon House Surgery (78% overall experience good)
- Queens Walk Practice (76% overall experience good)
- The Argyle Surgery (74% overall experience good)
- The Avenue Surgery (90% overall experience good)
How do patients rate Cuckoo Lane Practice?
In the 2026 GP Patient Survey, 80% of patients described their overall experience of Cuckoo Lane Practice as good, against 77% across England. 68% found it easy to get through by phone.
How many patients are registered at Cuckoo Lane Practice?
5,830 patients were registered in September 2026, down 0.9% on a year earlier.
What is Cuckoo Lane Practice's CQC rating?
Outstanding overall, published in June 2015.
How many GPs does Cuckoo Lane Practice have?
0.4 full-time-equivalent qualified GPs (1 qualified GP by headcount), which is 14,575 patients per GP against 2,171 across England.
Are appointments at Cuckoo Lane Practice face to face?
59% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Cuckoo Lane Practice's phone number?
020 8567 4315.