Great West Road PCN: primary care network practices and patient survey
Great West Road PCN is a primary care network of 8 GP practices with 66,651 registered patients (September 2026). In the 2026 GP Patient Survey, 80% of its patients described their overall experience as good, against 77% across England. Its practices have 2,220 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 8 practices in Great West Road PCN with survey results, the share of patients describing their overall experience as good ranges from 67% at Cranford Medical Centre to 90% at First Care Practice, with a median of 79% (England: 77%). 2 are above England and 1 below by more than the survey's margin of error. First Care Practice has the highest share finding it easy to get through by phone (78%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| First Care Practice | 13,236 | 90% | 78% | Good | 2,868 |
| Crosslands Surgery | 7,415 | 89% | 66% | Good | 1,390 |
| Dr Singh's Surgery | 7,454 | 83% | 66% | Good | 1,864 |
| The Jersey Practice | 8,624 | 80% | 50% | Good | 1,953 |
| The Medical Centre | 5,581 | 77% | 72% | Good | 1,443 |
| Skyways Medical Centre | 7,193 | 75% | 76% | Good | 3,065 |
| Heston Practice | 10,225 | 69% | 52% | Good | 3,092 |
| Cranford Medical Centre | 6,923 | 67% | 53% | Requires improvement | 3,245 |
Results for the network as a whole, from 764 responses, against West and North London and England.
| Survey question | Great West Road PCN | West and North London | England |
|---|---|---|---|
| Overall experience good | 80% | 75% | 77% |
| Easy to contact by phone | 64% | 62% | 57% |
| Easy to contact via the website | 57% | 57% | 58% |
| Easy to contact via the NHS App | 60% | 54% | 54% |
| Reception team helpful | 84% | 83% | 85% |
| Last contact good | 76% | 73% | 73% |
| Wait for appointment about right | 64% | 68% | 69% |
| Listened to well | 85% | 86% | 87% |
| Treated with care and concern | 84% | 84% | 86% |
| Confidence and trust in the clinician | 93% | 92% | 93% |
| Needs met | 91% | 89% | 90% |
There are 2,220 registered patients per full-time-equivalent qualified GP in Great West Road PCN, close to England's 2,171 and West and North London's 2,497. Practices recorded 711 appointments a month per 1,000 patients (England: 510), 47% of them face to face. 53% of appointments took place on the day they were booked (England: 45%).
11% of registered patients are aged 65 or over (England: 19%). Lists shrank by 4.8% over the year (England: shrank 1.1%).
| Measure | Great West Road PCN | West and North London | England |
|---|---|---|---|
| Patients per qualified GP | 2,220 | 2,497 | 2,171 |
| Appointments per 1,000 patients a month | 711 | 469 | 510 |
| Face-to-face appointments | 47% | 60% | 63% |
| Same day as booked | 53% | 48% | 45% |
| Did not attend | 4% | 5% | 4% |
| Patients aged 65 or over | 11% | 12% | 19% |
Relative to England, the register furthest above England's rate at practices in Great West Road PCN is diabetes (11.2% against 7.9%), and the furthest below is osteoporosis (0.2% against 1.2%).
| Condition register | Age group | Great West Road PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| High blood pressure | All ages | 12.2% | 15.2% | 8,600 |
| Diabetes | 17+ yrs | 11.2% | 7.9% | 6,369 |
| Depression | 18+ yrs | 6.2% | 14.3% | 3,466 |
| Asthma | 6+ yrs | 4.7% | 6.6% | 3,090 |
| Coronary heart disease | All ages | 2.5% | 3.0% | 1,761 |
| Chronic kidney disease | 18+ yrs | 2.5% | 4.6% | 1,389 |
| Cancer | All ages | 1.5% | 3.8% | 1,080 |
| Stroke and TIA | All ages | 1.0% | 1.9% | 735 |
| Serious mental illness | All ages | 0.9% | 1.0% | 643 |
| Atrial fibrillation | All ages | 0.8% | 2.2% | 574 |
| COPD | All ages | 0.7% | 1.9% | 483 |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% | 384 |
| Heart failure | All ages | 0.6% | 1.1% | 404 |
| Epilepsy | 18+ yrs | 0.5% | 0.8% | 275 |
| Learning disability | All ages | 0.4% | 0.6% | 316 |
| Dementia | All ages | 0.4% | 0.8% | 260 |
| Palliative care | All ages | 0.3% | 0.6% | 220 |
| Peripheral arterial disease | All ages | 0.3% | 0.6% | 197 |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% | 30 |
- Brentworth PCN (7 practices)
- Chiswick PCN (6 practices)
- Feltham and Bedfont PCN (13 practices)
- Hounslow Health PCN (10 practices)
Which practices are in Great West Road PCN?
Cranford Medical Centre, Crosslands Surgery, Dr Singh's Surgery, First Care Practice, Heston Practice, Skyways Medical Centre, The Jersey Practice and The Medical Centre.
How do patients rate Great West Road PCN?
80% described their overall experience as good in the 2026 GP Patient Survey, against 77% across England.
How many patients does Great West Road PCN cover?
66,651 registered patients across 8 practices in September 2026.
How many patients per GP does Great West Road PCN have?
2,220 per full-time-equivalent qualified GP, against 2,171 across England.