The Vineyard Surgery, Richmond: patient reviews and CQC rating
The Vineyard Surgery is a GP practice in Richmond with 7,332 registered patients (September 2026). In the 2026 GP Patient Survey, 76% of its patients described their overall experience as good, against 77% across England (South West London: 81%). The Care Quality Commission rates it Good overall, in a report published in November 2017. It has 4.5 full-time-equivalent qualified GPs, or 1,617 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Vineyard Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 69%, above the England figure of 57%. Its weakest is the share who found it easy to contact the practice using the NHS App: 36%, below the England figure of 54%. Of the 11 results in the table, 2 are above England and 2 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 9th of the 10 practices in Richmond with 50 or more responses. 69% found it easy to get through by phone (England: 57%). The overall experience result is 7 points lower than in 2025 (83%). 139 patients answered the survey (response rate 21%).
| Survey question | The Vineyard Surgery | South West London | England |
|---|---|---|---|
| Overall experience good | 76% | 81% | 77% |
| Easy to contact by phone | 69% | 64% | 57% |
| Easy to contact via the website | 54% | 64% | 58% |
| Easy to contact via the NHS App | 36% | 57% | 54% |
| Reception team helpful | 93% | 87% | 85% |
| Last contact good | 66% | 77% | 73% |
| Wait for appointment about right | 59% | 71% | 69% |
| Listened to well | 92% | 88% | 87% |
| Treated with care and concern | 89% | 87% | 86% |
| Confidence and trust in the clinician | 96% | 93% | 93% |
| Needs met | 93% | 91% | 90% |
In the Friends and Family Test for July 2026, 97% of 179 responses rated the practice good or very good (England: 92%).
CQC's overall rating for The Vineyard Surgery is Good, published in November 2017. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (April 2017).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
7,332 patients were registered at The Vineyard Surgery in September 2026, down 1.8% on a year earlier (England: down 1.1%).
10% of its patients are aged 65 or over, against 19% across England. With 4.5 full-time-equivalent qualified GPs, there are 1,617 patients per GP, fewer than the England figure of 2,171 and South West London's 2,060. The practice also has 1.4 nurses and 1.9 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.8 | 4.9 |
| August 2024 | 3.8 | 4.9 |
| August 2025 | 3.6 | 4.5 |
| August 2026 | 4.5 | 6.5 |
From June 2026 to August 2026 the practice recorded 2,092 appointments a month, or 285 per 1,000 registered patients (England: 510). 61% were face to face (England: 63%). 33% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
56% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | The Vineyard Surgery | South West London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 285 | 434 | 510 |
| Face to face | 61% | 58% | 63% |
| Same day as booked | 33% | 46% | 45% |
| More than 28 days after booking | 2% | 3% | 5% |
| Did not attend | 5% | 6% | 4% |
Compared with England, the practice has a lower share of patients for palliative or supportive care needs (0.1% against 0.6%), osteoporosis (0.2% against 1.2%) and peripheral arterial disease (0.1% against 0.6%). The practice's patients live in areas with an average deprivation score of 8.8 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 87.3 years for women and 83.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 8.4% | 14.3% |
| High blood pressure | All ages | 6.4% | 15.2% |
| Asthma | 6+ yrs | 3.6% | 6.6% |
| Diabetes | 17+ yrs | 2.7% | 7.9% |
| Cancer | All ages | 2.5% | 3.8% |
| Chronic kidney disease | 18+ yrs | 2.0% | 4.6% |
| Coronary heart disease | All ages | 0.9% | 3.0% |
| Atrial fibrillation | All ages | 0.9% | 2.2% |
| Serious mental illness | All ages | 0.6% | 1.0% |
| Stroke and TIA | All ages | 0.6% | 1.9% |
| COPD | All ages | 0.5% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 0.4% | 0.8% |
| Heart failure | All ages | 0.3% | 1.1% |
| Epilepsy | 18+ yrs | 0.3% | 0.8% |
| Dementia | All ages | 0.2% | 0.8% |
| Learning disability | All ages | 0.2% | 0.6% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Peripheral arterial disease | All ages | 0.1% | 0.6% |
| Palliative care | All ages | 0.1% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 64.9% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 60.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 64.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 66.7% | 74.9% |
The Vineyard Surgery, 35 The Vineyard, Richmond, TW10 6PP. Phone: 020 8948 0404.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Paradise Road Practice | 0.2 km | 88% |
| The Parkshot Medical Practice | 0.6 km | 82% |
| Seymour House Surgery - Hudson | 0.7 km | 84% |
| Twickenham Park Surgery - Johal | 1.0 km | 88% |
| St Margaret's Medical Practice | 1.5 km | 81% |
- Dr Mojgan Fitzmaurice (68% overall experience good)
- Seymour House Surgery - Hudson (84% overall experience good)
- The Paradise Road Practice (88% overall experience good)
- The Parkshot Medical Practice (82% overall experience good)
How do patients rate The Vineyard Surgery?
In the 2026 GP Patient Survey, 76% of patients described their overall experience of The Vineyard Surgery as good, against 77% across England. 69% found it easy to get through by phone.
How many patients are registered at The Vineyard Surgery?
7,332 patients were registered in September 2026, down 1.8% on a year earlier.
What is The Vineyard Surgery's CQC rating?
Good overall, published in November 2017.
How many GPs does The Vineyard Surgery have?
4.5 full-time-equivalent qualified GPs (8 qualified GPs by headcount), which is 1,617 patients per GP against 2,171 across England.
Are appointments at The Vineyard Surgery face to face?
61% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Vineyard Surgery's phone number?
020 8948 0404.