The Friary Surgery, Richmond: patient reviews and CQC rating
The Friary Surgery is a GP practice in Richmond with 5,086 registered patients (September 2026). In the 2026 GP Patient Survey, 98% of its patients described their overall experience as good, above the England figure of 77% (Humber and North Yorkshire: 79%). The Care Quality Commission rates it Good overall, in a report published in January 2019. It has 1.9 full-time-equivalent qualified GPs, or 2,649 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Friary Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 84%, above the England figure of 57%. Its result closest to England is the share who found it easy to contact the practice through its website: 59%, against 58% across England. Of the 11 results in the table, 10 are above England and 0 below by more than the survey's margin of error, and 1 within it.
On overall experience it is 2nd of the 10 practices in Richmond with 50 or more responses. 84% found it easy to get through by phone (England: 57%). The overall experience result is 8 points higher than in 2025 (90%). 121 patients answered the survey (response rate 44%).
| Survey question | The Friary Surgery | Humber and North Yorkshire | England |
|---|---|---|---|
| Overall experience good | 98% | 79% | 77% |
| Easy to contact by phone | 84% | 59% | 57% |
| Easy to contact via the website | 59% | 62% | 58% |
| Easy to contact via the NHS App | 71% | 59% | 54% |
| Reception team helpful | 99% | 86% | 85% |
| Last contact good | 99% | 76% | 73% |
| Wait for appointment about right | 92% | 71% | 69% |
| Listened to well | 96% | 88% | 87% |
| Treated with care and concern | 94% | 87% | 86% |
| Confidence and trust in the clinician | 99% | 94% | 93% |
| Needs met | 100% | 91% | 90% |
CQC's overall rating for The Friary Surgery is Good, published in January 2019. All 5 key questions are rated Good. It held the same rating in the report before (March 2017).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
5,086 patients were registered at The Friary Surgery in September 2026, almost the same as a year earlier.
33% of its patients are aged 65 or over, against 19% across England. With 1.9 full-time-equivalent qualified GPs, there are 2,649 patients per GP, more than the England figure of 2,171 and Humber and North Yorkshire's 2,125. The practice also has 2.6 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.6 | 2.6 |
| August 2024 | 1.9 | 1.9 |
| August 2025 | 1.9 | 1.9 |
| August 2026 | 1.9 | 1.9 |
From June 2026 to August 2026 the practice recorded 1,828 appointments a month, or 359 per 1,000 registered patients (England: 510). 87% were face to face (England: 63%). 30% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
63% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | The Friary Surgery | Humber and North Yorkshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 359 | 559 | 510 |
| Face to face | 87% | 64% | 63% |
| Same day as booked | 30% | 43% | 45% |
| More than 28 days after booking | 4% | 6% | 5% |
| Did not attend | 4% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for peripheral arterial disease (1.1% against 0.6%), heart failure (1.8% against 1.1%) and stroke or TIA (3.1% against 1.9%). It has a lower share for depression (7.9% against 14.3%). The practice's patients live in areas with an average deprivation score of 13.9 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.9 years for women and 80.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 20.0% | 15.2% |
| Diabetes | 17+ yrs | 8.4% | 7.9% |
| Depression | 18+ yrs | 7.9% | 14.3% |
| Asthma | 6+ yrs | 7.1% | 6.6% |
| Cancer | All ages | 5.7% | 3.8% |
| Coronary heart disease | All ages | 4.7% | 3.0% |
| Chronic kidney disease | 18+ yrs | 3.9% | 4.6% |
| Atrial fibrillation | All ages | 3.4% | 2.2% |
| Stroke and TIA | All ages | 3.1% | 1.9% |
| COPD | All ages | 2.1% | 1.9% |
| Heart failure | All ages | 1.8% | 1.1% |
| Peripheral arterial disease | All ages | 1.1% | 0.6% |
| Dementia | All ages | 0.9% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Osteoporosis | 50+ yrs | 0.6% | 1.2% |
| Learning disability | All ages | 0.6% | 0.6% |
| Palliative care | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 78.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 76.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 75.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 75.0% | 74.9% |
The Friary Surgery, Queens Road, Richmond, DL10 4UJ. Phone: 01748 822306. Website: www.friarysurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Quaker's Lane Surgery | 0.3 km | 100% |
| Harewood Medical Practice | 3.4 km | 79% |
| Catterick Village Surgery | 7.5 km | 84% |
| Scorton Medical Centre | 8.0 km | 92% |
| Doctors Lane Surgery | 10.8 km | 92% |
- Catterick Village Surgery (84% overall experience good)
- Central Dales Practice (87% overall experience good)
- Doctors Lane Surgery (92% overall experience good)
- Harewood Medical Practice (79% overall experience good)
- Leyburn Medical Practice (96% overall experience good)
- Quaker's Lane Surgery (100% overall experience good)
- Scorton Medical Centre (92% overall experience good)
How do patients rate The Friary Surgery?
In the 2026 GP Patient Survey, 98% of patients described their overall experience of The Friary Surgery as good, above the England figure of 77%. 84% found it easy to get through by phone.
How many patients are registered at The Friary Surgery?
5,086 patients were registered in September 2026, down 0.3% on a year earlier.
What is The Friary Surgery's CQC rating?
Good overall, published in January 2019.
How many GPs does The Friary Surgery have?
1.9 full-time-equivalent qualified GPs (2 qualified GPs by headcount), which is 2,649 patients per GP against 2,171 across England.
Are appointments at The Friary Surgery face to face?
87% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Friary Surgery's phone number?
01748 822306.