Catterick Village Surgery, Richmond: patient reviews and CQC rating
Catterick Village Surgery is a GP practice in Richmond with 6,021 registered patients (September 2026). In the 2026 GP Patient Survey, 84% of its patients described their overall experience as good, against 77% across England (Humber and North Yorkshire: 79%). The Care Quality Commission rates it Good overall, in a report published in December 2016. It has 2.9 full-time-equivalent qualified GPs, or 2,053 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Catterick Village Surgery
Its best result against England is the share who found it easy to contact the practice using the NHS App: 68%, against 54% across England. Its weakest is the share who said the wait for their last appointment was about right: 45%, below the England figure of 69%. Of the 11 results in the table, 3 are above England and 1 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 7th of the 10 practices in Richmond with 50 or more responses. 70% found it easy to get through by phone (England: 57%). The overall experience result is 4 points higher than in 2025 (80%). 118 patients answered the survey (response rate 40%).
| Survey question | Catterick Village Surgery | Humber and North Yorkshire | England |
|---|---|---|---|
| Overall experience good | 84% | 79% | 77% |
| Easy to contact by phone | 70% | 59% | 57% |
| Easy to contact via the website | 70% | 62% | 58% |
| Easy to contact via the NHS App | 68% | 59% | 54% |
| Reception team helpful | 86% | 86% | 85% |
| Last contact good | 71% | 76% | 73% |
| Wait for appointment about right | 45% | 71% | 69% |
| Listened to well | 93% | 88% | 87% |
| Treated with care and concern | 92% | 87% | 86% |
| Confidence and trust in the clinician | 98% | 94% | 93% |
| Needs met | 98% | 91% | 90% |
CQC's overall rating for Catterick Village Surgery is Good, published in December 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
6,021 patients were registered at Catterick Village Surgery in September 2026, down 2.3% on a year earlier (England: down 1.1%).
24% of its patients are aged 65 or over, against 19% across England. With 2.9 full-time-equivalent qualified GPs, there are 2,053 patients per GP, close to the England figure of 2,171 and Humber and North Yorkshire's 2,125. The practice also has 2.2 nurses and 1.2 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.9 | 3.6 |
| August 2024 | 2.9 | 4.7 |
| August 2025 | 2.9 | 4.0 |
| August 2026 | 2.9 | 4.9 |
From June 2026 to August 2026 the practice recorded 4,551 appointments a month, or 756 per 1,000 registered patients (England: 510). 83% were face to face (England: 63%). 42% took place on the day they were booked and 9% more than 28 days after booking (England: 45% and 5%).
36% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Catterick Village Surgery | Humber and North Yorkshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 756 | 559 | 510 |
| Face to face | 83% | 64% | 63% |
| Same day as booked | 42% | 43% | 45% |
| More than 28 days after booking | 9% | 6% | 5% |
| Did not attend | 3% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for dementia (1.4% against 0.8%), diabetes (12.0% against 7.9%) and stroke or TIA (2.7% against 1.9%). It has a lower share for osteoporosis (0.4% against 1.2%). The practice's patients live in areas with an average deprivation score of 18.1 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.0 years for women and 78.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 19.8% | 15.2% |
| Depression | 18+ yrs | 14.5% | 14.3% |
| Diabetes | 17+ yrs | 12.0% | 7.9% |
| Asthma | 6+ yrs | 7.1% | 6.6% |
| Chronic kidney disease | 18+ yrs | 6.1% | 4.6% |
| Coronary heart disease | All ages | 3.8% | 3.0% |
| Cancer | All ages | 3.2% | 3.8% |
| Atrial fibrillation | All ages | 2.8% | 2.2% |
| Stroke and TIA | All ages | 2.7% | 1.9% |
| COPD | All ages | 2.6% | 1.9% |
| Dementia | All ages | 1.4% | 0.8% |
| Heart failure | All ages | 1.2% | 1.1% |
| Epilepsy | 18+ yrs | 1.2% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 1.1% | 0.8% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Learning disability | All ages | 0.7% | 0.6% |
| Palliative care | All ages | 0.5% | 0.6% |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 79.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 72.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 76.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 78.1% | 74.9% |
Catterick Village Surgery, The Health Centre, High Street, Catterick, Richmond, DL10 7LD. Phone: 01748 811475.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Scorton Medical Centre | 2.5 km | 92% |
| Harewood Medical Practice | 5.8 km | 79% |
| The Friary Surgery | 7.5 km | 98% |
| Quaker's Lane Surgery | 7.7 km | 100% |
| Glebe House Surgery | 10.6 km | 88% |
- Central Dales Practice (87% overall experience good)
- Doctors Lane Surgery (92% overall experience good)
- Harewood Medical Practice (79% overall experience good)
- Leyburn Medical Practice (96% overall experience good)
- Quaker's Lane Surgery (100% overall experience good)
- Scorton Medical Centre (92% overall experience good)
- The Friary Surgery (98% overall experience good)
How do patients rate Catterick Village Surgery?
In the 2026 GP Patient Survey, 84% of patients described their overall experience of Catterick Village Surgery as good, against 77% across England. 70% found it easy to get through by phone.
How many patients are registered at Catterick Village Surgery?
6,021 patients were registered in September 2026, down 2.3% on a year earlier.
What is Catterick Village Surgery's CQC rating?
Good overall, published in December 2016.
How many GPs does Catterick Village Surgery have?
2.9 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 2,053 patients per GP against 2,171 across England.
Are appointments at Catterick Village Surgery face to face?
83% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Catterick Village Surgery's phone number?
01748 811475.