Quaker's Lane Surgery, Richmond: patient reviews and CQC rating
Quaker's Lane Surgery is a GP practice in Richmond with 6,306 registered patients (September 2026). In the 2026 GP Patient Survey, 100% of its patients described their overall experience as good, above the England figure of 77% (Humber and North Yorkshire: 79%). The Care Quality Commission rates it Good overall, in a report published in August 2016. It has 3.3 full-time-equivalent qualified GPs, or 1,892 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Quaker's Lane Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 90%, above the England figure of 57%. Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 100%, above the England figure of 93%. Of the 11 results in the table, 11 are above England and 0 below by more than the survey's margin of error.
On overall experience it is 1st of the 10 practices in Richmond with 50 or more responses. 90% found it easy to get through by phone (England: 57%). The overall experience result is 11 points higher than in 2025 (89%). 112 patients answered the survey (response rate 42%).
| Survey question | Quaker's Lane Surgery | Humber and North Yorkshire | England |
|---|---|---|---|
| Overall experience good | 100% | 79% | 77% |
| Easy to contact by phone | 90% | 59% | 57% |
| Easy to contact via the website | 79% | 62% | 58% |
| Easy to contact via the NHS App | 84% | 59% | 54% |
| Reception team helpful | 95% | 86% | 85% |
| Last contact good | 98% | 76% | 73% |
| Wait for appointment about right | 86% | 71% | 69% |
| Listened to well | 98% | 88% | 87% |
| Treated with care and concern | 98% | 87% | 86% |
| Confidence and trust in the clinician | 100% | 94% | 93% |
| Needs met | 100% | 91% | 90% |
CQC's overall rating for Quaker's Lane Surgery is Good, published in August 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
6,306 patients were registered at Quaker's Lane Surgery in September 2026, down 0.7% on a year earlier (England: down 1.1%).
34% of its patients are aged 65 or over, against 19% across England. With 3.3 full-time-equivalent qualified GPs, there are 1,892 patients per GP, fewer than the England figure of 2,171 and Humber and North Yorkshire's 2,125. The practice also has 0.9 nurses and 0.6 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.0 | 4.0 |
| August 2024 | 3.3 | 3.3 |
| August 2025 | 3.3 | 3.3 |
| August 2026 | 3.3 | 3.3 |
From June 2026 to August 2026 the practice recorded 2,905 appointments a month, or 461 per 1,000 registered patients (England: 510). 73% were face to face (England: 63%). 39% took place on the day they were booked and 7% more than 28 days after booking (England: 45% and 5%).
48% were with a GP rather than another member of the practice team. 1% of booked patients did not attend.
| Measure | Quaker's Lane Surgery | Humber and North Yorkshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 461 | 559 | 510 |
| Face to face | 73% | 64% | 63% |
| Same day as booked | 39% | 43% | 45% |
| More than 28 days after booking | 7% | 6% | 5% |
| Did not attend | 1% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for atrial fibrillation (4.2% against 2.2%), stroke or TIA (3.2% against 1.9%) and high blood pressure (25.9% against 15.2%). It has a lower share for osteoporosis (0.5% against 1.2%). The practice's patients live in areas with an average deprivation score of 13.5 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.3 years for women and 80.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 25.9% | 15.2% |
| Depression | 18+ yrs | 13.6% | 14.3% |
| Diabetes | 17+ yrs | 8.4% | 7.9% |
| Asthma | 6+ yrs | 7.7% | 6.6% |
| Cancer | All ages | 5.8% | 3.8% |
| Chronic kidney disease | 18+ yrs | 5.4% | 4.6% |
| Coronary heart disease | All ages | 4.3% | 3.0% |
| Atrial fibrillation | All ages | 4.2% | 2.2% |
| Stroke and TIA | All ages | 3.2% | 1.9% |
| COPD | All ages | 2.0% | 1.9% |
| Dementia | All ages | 1.3% | 0.8% |
| Heart failure | All ages | 1.2% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 1.1% | 0.8% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Osteoporosis | 50+ yrs | 0.5% | 1.2% |
| Learning disability | All ages | 0.4% | 0.6% |
| Palliative care | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 83.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 77.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 79.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 81.0% | 74.9% |
Quaker's Lane Surgery, Quakers Lane, Richmond, DL10 4BB. Phone: 01748 850440.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Friary Surgery | 0.3 km | 98% |
| Harewood Medical Practice | 3.6 km | 79% |
| Catterick Village Surgery | 7.7 km | 84% |
| Scorton Medical Centre | 8.3 km | 92% |
| Doctors Lane Surgery | 10.7 km | 92% |
- Catterick Village Surgery (84% overall experience good)
- Central Dales Practice (87% overall experience good)
- Doctors Lane Surgery (92% overall experience good)
- Harewood Medical Practice (79% overall experience good)
- Leyburn Medical Practice (96% overall experience good)
- Scorton Medical Centre (92% overall experience good)
- The Friary Surgery (98% overall experience good)
How do patients rate Quaker's Lane Surgery?
In the 2026 GP Patient Survey, 100% of patients described their overall experience of Quaker's Lane Surgery as good, above the England figure of 77%. 90% found it easy to get through by phone.
How many patients are registered at Quaker's Lane Surgery?
6,306 patients were registered in September 2026, down 0.7% on a year earlier.
What is Quaker's Lane Surgery's CQC rating?
Good overall, published in August 2016.
How many GPs does Quaker's Lane Surgery have?
3.3 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 1,892 patients per GP against 2,171 across England.
Are appointments at Quaker's Lane Surgery face to face?
73% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Quaker's Lane Surgery's phone number?
01748 850440.