Doctors Lane Surgery, Richmond: patient reviews and CQC rating
Doctors Lane Surgery is a GP practice in Richmond with 3,201 registered patients (September 2026). In the 2026 GP Patient Survey, 92% of its patients described their overall experience as good, above the England figure of 77% (Humber and North Yorkshire: 79%). The Care Quality Commission rates it Good overall, in a report published in January 2024. It has 2.4 full-time-equivalent qualified GPs, or 1,350 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Doctors Lane Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 85%, above the England figure of 57%. Its result closest to England is the share who said the wait for their last appointment was about right: 74%, against 69% across England. Of the 11 results in the table, 9 are above England and 0 below by more than the survey's margin of error, and 2 within it.
On overall experience it is 3rd of the 10 practices in Richmond with 50 or more responses. 85% found it easy to get through by phone (England: 57%). The overall experience result is 2 points higher than in 2025 (90%). 130 patients answered the survey (response rate 41%).
| Survey question | Doctors Lane Surgery | Humber and North Yorkshire | England |
|---|---|---|---|
| Overall experience good | 92% | 79% | 77% |
| Easy to contact by phone | 85% | 59% | 57% |
| Easy to contact via the website | 70% | 62% | 58% |
| Easy to contact via the NHS App | 76% | 59% | 54% |
| Reception team helpful | 95% | 86% | 85% |
| Last contact good | 87% | 76% | 73% |
| Wait for appointment about right | 74% | 71% | 69% |
| Listened to well | 98% | 88% | 87% |
| Treated with care and concern | 95% | 87% | 86% |
| Confidence and trust in the clinician | 98% | 94% | 93% |
| Needs met | 98% | 91% | 90% |
CQC's overall rating for Doctors Lane Surgery is Good, published in January 2024. All 5 key questions are rated Good. It held the same rating in the report before (April 2019).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
3,201 patients were registered at Doctors Lane Surgery in September 2026, down 0.5% on a year earlier (England: down 1.1%).
35% of its patients are aged 65 or over, against 19% across England. With 2.4 full-time-equivalent qualified GPs, there are 1,350 patients per GP, fewer than the England figure of 2,171 and Humber and North Yorkshire's 2,125. The practice also has 1.9 nurses and 2.1 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.2 | 2.2 |
| August 2024 | 2.2 | 2.2 |
| August 2025 | 2.4 | 2.4 |
| August 2026 | 2.4 | 2.4 |
From June 2026 to August 2026 the practice recorded 2,128 appointments a month, or 665 per 1,000 registered patients (England: 510). 64% were face to face (England: 63%). 36% took place on the day they were booked and 6% more than 28 days after booking (England: 45% and 5%).
36% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Doctors Lane Surgery | Humber and North Yorkshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 665 | 559 | 510 |
| Face to face | 64% | 64% | 63% |
| Same day as booked | 36% | 43% | 45% |
| More than 28 days after booking | 6% | 6% | 5% |
| Did not attend | 2% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for atrial fibrillation (4.4% against 2.2%), stroke or TIA (3.1% against 1.9%) and high blood pressure (24.9% against 15.2%). It has a lower share for osteoporosis (0.2% against 1.2%), serious mental illness (0.3% against 1.0%) and depression (10.4% against 14.3%). The practice's patients live in areas with an average deprivation score of 16.7 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 85.7 years for women and 81.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 24.9% | 15.2% |
| Depression | 18+ yrs | 10.4% | 14.3% |
| Diabetes | 17+ yrs | 8.7% | 7.9% |
| Asthma | 6+ yrs | 6.4% | 6.6% |
| Cancer | All ages | 5.4% | 3.8% |
| Atrial fibrillation | All ages | 4.4% | 2.2% |
| Chronic kidney disease | 18+ yrs | 4.2% | 4.6% |
| Coronary heart disease | All ages | 4.0% | 3.0% |
| Stroke and TIA | All ages | 3.1% | 1.9% |
| COPD | All ages | 1.9% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Heart failure | All ages | 0.9% | 1.1% |
| Dementia | All ages | 0.8% | 0.8% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Learning disability | All ages | 0.4% | 0.6% |
| Serious mental illness | All ages | 0.3% | 1.0% |
| Palliative care | All ages | 0.3% | 0.6% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 85.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 77.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 85.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 84.1% | 74.9% |
Doctors Lane Surgery, Aldbrough St John, Richmond, DL11 7TH. Phone: 01325 374332.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Gainford Surgery | 6.3 km | 100% |
| Carmel Medical Practice | 7.6 km | 84% |
| Moorlands Surgery | 8.1 km | 83% |
| Orchard Court | 8.6 km | 96% |
| Blacketts Medical Practice | 8.8 km | 89% |
- Catterick Village Surgery (84% overall experience good)
- Central Dales Practice (87% overall experience good)
- Harewood Medical Practice (79% overall experience good)
- Leyburn Medical Practice (96% overall experience good)
- Quaker's Lane Surgery (100% overall experience good)
- Scorton Medical Centre (92% overall experience good)
- The Friary Surgery (98% overall experience good)
How do patients rate Doctors Lane Surgery?
In the 2026 GP Patient Survey, 92% of patients described their overall experience of Doctors Lane Surgery as good, above the England figure of 77%. 85% found it easy to get through by phone.
How many patients are registered at Doctors Lane Surgery?
3,201 patients were registered in September 2026, down 0.5% on a year earlier.
What is Doctors Lane Surgery's CQC rating?
Good overall, published in January 2024.
How many GPs does Doctors Lane Surgery have?
2.4 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 1,350 patients per GP against 2,171 across England.
Are appointments at Doctors Lane Surgery face to face?
64% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Doctors Lane Surgery's phone number?
01325 374332.