Moorlands Surgery, Darlington: patient reviews and CQC rating
Moorlands Surgery is a GP practice in Darlington with 13,069 registered patients (September 2026). In the 2026 GP Patient Survey, 83% of its patients described their overall experience as good, against 77% across England (North East and North Cumbria: 80%). The Care Quality Commission rates it Good overall, in a report published in March 2019. It has 5.7 full-time-equivalent qualified GPs, or 2,305 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Moorlands Surgery
Its best result against England is the share who described their overall experience of the practice as good: 83%, against 77% across England. Its weakest is the share who found it easy to get through to the practice by phone: 52%, against 57% across England. With 118 responses, none of its 11 results differs from England by more than the survey's margin of error.
On overall experience it is 11th of the 12 practices in Darlington with 50 or more responses. 52% found it easy to get through by phone (England: 57%). The overall experience result is 1 point lower than in 2025 (84%). 118 patients answered the survey (response rate 32%).
| Survey question | Moorlands Surgery | North East and North Cumbria | England |
|---|---|---|---|
| Overall experience good | 83% | 80% | 77% |
| Easy to contact by phone | 52% | 62% | 57% |
| Easy to contact via the website | 59% | 59% | 58% |
| Easy to contact via the NHS App | 58% | 58% | 54% |
| Reception team helpful | 88% | 88% | 85% |
| Last contact good | 78% | 76% | 73% |
| Wait for appointment about right | 70% | 72% | 69% |
| Listened to well | 88% | 89% | 87% |
| Treated with care and concern | 90% | 88% | 86% |
| Confidence and trust in the clinician | 95% | 93% | 93% |
| Needs met | 95% | 91% | 90% |
In the Friends and Family Test for July 2026, 98% of 645 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Moorlands Surgery is Good, published in March 2019. One key question is rated differently: Well-led Outstanding. It held the same rating in the report before (July 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Outstanding |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
13,069 patients were registered at Moorlands Surgery in September 2026, down 1.3% on a year earlier (England: down 1.1%).
25% of its patients are aged 65 or over, against 19% across England. With 5.7 full-time-equivalent qualified GPs, there are 2,305 patients per GP, close to the England figure of 2,171 and North East and North Cumbria's 2,088. The practice also has 7.0 nurses and 3.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.2 | 5.2 |
| August 2024 | 6.0 | 6.0 |
| August 2025 | 6.0 | 6.0 |
| August 2026 | 5.7 | 5.7 |
From June 2026 to August 2026 the practice recorded 6,434 appointments a month, or 492 per 1,000 registered patients (England: 510). 70% were face to face (England: 63%). 21% took place on the day they were booked and 19% more than 28 days after booking (England: 45% and 5%).
31% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Moorlands Surgery | North East and North Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 492 | 550 | 510 |
| Face to face | 70% | 68% | 63% |
| Same day as booked | 21% | 42% | 45% |
| More than 28 days after booking | 19% | 6% | 5% |
| Did not attend | 3% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (1.1% against 0.6%), heart failure (1.9% against 1.1%) and chronic kidney disease (7.1% against 4.6%). It has a lower share for osteoporosis (0.4% against 1.2%). The practice's patients live in areas with an average deprivation score of 22.3 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.6 years for women and 78.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 22.5% | 15.2% |
| Depression | 18+ yrs | 14.5% | 14.3% |
| Diabetes | 17+ yrs | 10.0% | 7.9% |
| Asthma | 6+ yrs | 7.5% | 6.6% |
| Chronic kidney disease | 18+ yrs | 7.1% | 4.6% |
| Cancer | All ages | 5.0% | 3.8% |
| Coronary heart disease | All ages | 3.6% | 3.0% |
| Atrial fibrillation | All ages | 2.8% | 2.2% |
| COPD | All ages | 2.7% | 1.9% |
| Stroke and TIA | All ages | 2.3% | 1.9% |
| Heart failure | All ages | 1.9% | 1.1% |
| Serious mental illness | All ages | 1.1% | 1.0% |
| Palliative care | All ages | 1.1% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 1.1% | 0.8% |
| Dementia | All ages | 1.0% | 0.8% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Learning disability | All ages | 0.6% | 0.6% |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 76.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 79.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 76.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 79.1% | 74.9% |
Moorlands Surgery, 139a Willow Road, Darlington, DL3 9JP. Phone: 01325 469168. Website: www.moorlandssurgerydarlington.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Carmel Medical Practice | 0.7 km | 84% |
| Orchard Court | 0.7 km | 96% |
| Blacketts Medical Practice | 1.4 km | 89% |
| Denmark Street Surgery | 1.7 km | 87% |
| Parkgate Medical Practice | 2.2 km | 86% |
- Blacketts Medical Practice (89% overall experience good)
- Carmel Medical Practice (84% overall experience good)
- Clifton Court Medical Practice (82% overall experience good)
- Denmark Street Surgery (87% overall experience good)
- Middleton and Dinsdale Medical Practice (94% overall experience good)
- Neasham Road Surgery (83% overall experience good)
- Orchard Court (96% overall experience good)
- Parkgate Medical Practice (86% overall experience good)
- Rockliffe Court Surgery (99% overall experience good)
- Whinfield Medical Practice (84% overall experience good)
How do patients rate Moorlands Surgery?
In the 2026 GP Patient Survey, 83% of patients described their overall experience of Moorlands Surgery as good, against 77% across England. 52% found it easy to get through by phone.
How many patients are registered at Moorlands Surgery?
13,069 patients were registered in September 2026, down 1.3% on a year earlier.
What is Moorlands Surgery's CQC rating?
Good overall, published in March 2019.
How many GPs does Moorlands Surgery have?
5.7 full-time-equivalent qualified GPs (9 qualified GPs by headcount), which is 2,305 patients per GP against 2,171 across England.
Are appointments at Moorlands Surgery face to face?
70% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Moorlands Surgery's phone number?
01325 469168.