Neasham Road Surgery, Darlington: patient reviews and CQC rating
Neasham Road Surgery is a GP practice in Darlington with 13,126 registered patients (September 2026). In the 2026 GP Patient Survey, 83% of its patients described their overall experience as good, against 77% across England (North East and North Cumbria: 80%). The Care Quality Commission rates it Good overall, in a report published in February 2020. It has 4.0 full-time-equivalent qualified GPs, or 3,304 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Neasham Road Surgery
Its best result against England is the share who found it easy to contact the practice using the NHS App: 80%, above the England figure of 54%. Its result closest to England is the share who said the wait for their last appointment was about right: 69%, against 69% across England. Of the 11 results in the table, 6 are above England and 0 below by more than the survey's margin of error, and 5 within it.
On overall experience it is 10th of the 12 practices in Darlington with 50 or more responses. 75% found it easy to get through by phone (England: 57%). The overall experience result is 4 points lower than in 2025 (87%). 109 patients answered the survey (response rate 24%).
| Survey question | Neasham Road Surgery | North East and North Cumbria | England |
|---|---|---|---|
| Overall experience good | 83% | 80% | 77% |
| Easy to contact by phone | 75% | 62% | 57% |
| Easy to contact via the website | 73% | 59% | 58% |
| Easy to contact via the NHS App | 80% | 58% | 54% |
| Reception team helpful | 92% | 88% | 85% |
| Last contact good | 83% | 76% | 73% |
| Wait for appointment about right | 69% | 72% | 69% |
| Listened to well | 92% | 89% | 87% |
| Treated with care and concern | 94% | 88% | 86% |
| Confidence and trust in the clinician | 97% | 93% | 93% |
| Needs met | 93% | 91% | 90% |
In the Friends and Family Test for July 2026, 92% of 352 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Neasham Road Surgery is Good, published in February 2020. All 5 key questions are rated Good. It held the same rating in the report before (May 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
13,126 patients were registered at Neasham Road Surgery in September 2026, down 1.8% on a year earlier (England: down 1.1%).
17% of its patients are aged 65 or over, against 19% across England. With 4.0 full-time-equivalent qualified GPs, there are 3,304 patients per GP, more than the England figure of 2,171 and North East and North Cumbria's 2,088. The practice also has 5.8 nurses and 2.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.1 | 4.1 |
| August 2024 | 4.8 | 4.8 |
| August 2025 | 5.0 | 5.0 |
| August 2026 | 4.0 | 4.0 |
From June 2026 to August 2026 the practice recorded 5,617 appointments a month, or 428 per 1,000 registered patients (England: 510). 97% were face to face (England: 63%). 25% took place on the day they were booked and 12% more than 28 days after booking (England: 45% and 5%).
24% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | Neasham Road Surgery | North East and North Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 428 | 550 | 510 |
| Face to face | 97% | 68% | 63% |
| Same day as booked | 25% | 42% | 45% |
| More than 28 days after booking | 12% | 6% | 5% |
| Did not attend | 6% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (1.3% against 0.6%) and COPD (2.7% against 1.9%). It has a lower share for osteoporosis (0.2% against 1.2%), chronic kidney disease (2.9% against 4.6%) and cancer (2.4% against 3.8%). The practice's patients live in areas with an average deprivation score of 34.6 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 79.8 years for women and 75.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 15.8% | 15.2% |
| Depression | 18+ yrs | 11.5% | 14.3% |
| Diabetes | 17+ yrs | 9.4% | 7.9% |
| Asthma | 6+ yrs | 6.9% | 6.6% |
| Chronic kidney disease | 18+ yrs | 2.9% | 4.6% |
| COPD | All ages | 2.7% | 1.9% |
| Coronary heart disease | All ages | 2.6% | 3.0% |
| Cancer | All ages | 2.4% | 3.8% |
| Atrial fibrillation | All ages | 2.0% | 2.2% |
| Stroke and TIA | All ages | 1.7% | 1.9% |
| Palliative care | All ages | 1.3% | 0.6% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Heart failure | All ages | 1.0% | 1.1% |
| Dementia | All ages | 0.9% | 0.8% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Learning disability | All ages | 0.6% | 0.6% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 69.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 65.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 71.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 73.9% | 74.9% |
Neasham Road Surgery, 186 Neasham Road, Darlington, DL1 4YL. Phone: 01325 461128. Website: www.neashamroadsurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Clifton Court Medical Practice | 0.6 km | 82% |
| Parkgate Medical Practice | 0.8 km | 86% |
| Blacketts Medical Practice | 1.5 km | 89% |
| Orchard Court | 2.3 km | 96% |
| Denmark Street Surgery | 2.5 km | 87% |
- Blacketts Medical Practice (89% overall experience good)
- Carmel Medical Practice (84% overall experience good)
- Clifton Court Medical Practice (82% overall experience good)
- Denmark Street Surgery (87% overall experience good)
- Middleton and Dinsdale Medical Practice (94% overall experience good)
- Moorlands Surgery (83% overall experience good)
- Orchard Court (96% overall experience good)
- Parkgate Medical Practice (86% overall experience good)
- Rockliffe Court Surgery (99% overall experience good)
- Whinfield Medical Practice (84% overall experience good)
How do patients rate Neasham Road Surgery?
In the 2026 GP Patient Survey, 83% of patients described their overall experience of Neasham Road Surgery as good, against 77% across England. 75% found it easy to get through by phone.
How many patients are registered at Neasham Road Surgery?
13,126 patients were registered in September 2026, down 1.8% on a year earlier.
What is Neasham Road Surgery's CQC rating?
Good overall, published in February 2020.
How many GPs does Neasham Road Surgery have?
4.0 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 3,304 patients per GP against 2,171 across England.
Are appointments at Neasham Road Surgery face to face?
97% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Neasham Road Surgery's phone number?
01325 461128.