Denmark Street Surgery, Darlington: patient reviews and CQC rating
Denmark Street Surgery is a GP practice in Darlington with 14,574 registered patients (September 2026). In the 2026 GP Patient Survey, 87% of its patients described their overall experience as good, above the England figure of 77% (North East and North Cumbria: 80%). The Care Quality Commission rates it Good overall, in a report published in October 2016. It has 7.1 full-time-equivalent qualified GPs, or 2,055 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Denmark Street Surgery
Its best result against England is the share who described their overall experience of the practice as good: 87%, above the England figure of 77%. Its weakest is the share who found it easy to contact the practice through its website: 50%, against 58% across England. Of the 11 results in the table, 2 are above England and 0 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 6th of the 12 practices in Darlington with 50 or more responses. 53% found it easy to get through by phone (England: 57%). The overall experience result is 17 points higher than in 2025 (70%). 106 patients answered the survey (response rate 22%).
| Survey question | Denmark Street Surgery | North East and North Cumbria | England |
|---|---|---|---|
| Overall experience good | 87% | 80% | 77% |
| Easy to contact by phone | 53% | 62% | 57% |
| Easy to contact via the website | 50% | 59% | 58% |
| Easy to contact via the NHS App | 54% | 58% | 54% |
| Reception team helpful | 91% | 88% | 85% |
| Last contact good | 76% | 76% | 73% |
| Wait for appointment about right | 69% | 72% | 69% |
| Listened to well | 93% | 89% | 87% |
| Treated with care and concern | 90% | 88% | 86% |
| Confidence and trust in the clinician | 98% | 93% | 93% |
| Needs met | 91% | 91% | 90% |
CQC's overall rating for Denmark Street Surgery is Good, published in October 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
14,574 patients were registered at Denmark Street Surgery in September 2026, down 2.3% on a year earlier (England: down 1.1%).
20% of its patients are aged 65 or over, against 19% across England. With 7.1 full-time-equivalent qualified GPs, there are 2,055 patients per GP, close to the England figure of 2,171 and North East and North Cumbria's 2,088. The practice also has 7.9 nurses and 5.7 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 7.7 | 13.6 |
| August 2024 | 8.3 | 13.2 |
| August 2025 | 8.3 | 13.7 |
| August 2026 | 7.1 | 11.7 |
From June 2026 to August 2026 the practice recorded 6,107 appointments a month, or 419 per 1,000 registered patients (England: 510). 84% were face to face (England: 63%). 24% took place on the day they were booked and 15% more than 28 days after booking (England: 45% and 5%).
30% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | Denmark Street Surgery | North East and North Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 419 | 550 | 510 |
| Face to face | 84% | 68% | 63% |
| Same day as booked | 24% | 42% | 45% |
| More than 28 days after booking | 15% | 6% | 5% |
| Did not attend | 6% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for peripheral arterial disease (1.0% against 0.6%), depression (23.1% against 14.3%) and COPD (2.5% against 1.9%). It has a lower share for osteoporosis (0.6% against 1.2%) and palliative or supportive care needs (0.4% against 0.6%). The practice's patients live in areas with an average deprivation score of 31.3 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 81.4 years for women and 76.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 23.1% | 14.3% |
| High blood pressure | All ages | 19.3% | 15.2% |
| Diabetes | 17+ yrs | 9.6% | 7.9% |
| Asthma | 6+ yrs | 7.0% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.4% | 4.6% |
| Cancer | All ages | 3.8% | 3.8% |
| Coronary heart disease | All ages | 3.1% | 3.0% |
| Atrial fibrillation | All ages | 2.5% | 2.2% |
| COPD | All ages | 2.5% | 1.9% |
| Stroke and TIA | All ages | 2.1% | 1.9% |
| Heart failure | All ages | 1.4% | 1.1% |
| Serious mental illness | All ages | 1.1% | 1.0% |
| Dementia | All ages | 1.0% | 0.8% |
| Peripheral arterial disease | All ages | 1.0% | 0.6% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Learning disability | All ages | 0.7% | 0.6% |
| Osteoporosis | 50+ yrs | 0.6% | 1.2% |
| Palliative care | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 71.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 71.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 69.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 72.0% | 74.9% |
Denmark Street Surgery, Denmark Street, Darlington, DL3 0PD. Phone: 01325 460731. Website: www.denmarkstreetsurgery.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Orchard Court | 1.2 km | 96% |
| Blacketts Medical Practice | 1.4 km | 89% |
| Moorlands Surgery | 1.7 km | 83% |
| Parkgate Medical Practice | 1.7 km | 86% |
| Whinfield Medical Practice | 1.9 km | 84% |
- Blacketts Medical Practice (89% overall experience good)
- Carmel Medical Practice (84% overall experience good)
- Clifton Court Medical Practice (82% overall experience good)
- Middleton and Dinsdale Medical Practice (94% overall experience good)
- Moorlands Surgery (83% overall experience good)
- Neasham Road Surgery (83% overall experience good)
- Orchard Court (96% overall experience good)
- Parkgate Medical Practice (86% overall experience good)
- Rockliffe Court Surgery (99% overall experience good)
- Whinfield Medical Practice (84% overall experience good)
How do patients rate Denmark Street Surgery?
In the 2026 GP Patient Survey, 87% of patients described their overall experience of Denmark Street Surgery as good, above the England figure of 77%. 53% found it easy to get through by phone.
How many patients are registered at Denmark Street Surgery?
14,574 patients were registered in September 2026, down 2.3% on a year earlier.
What is Denmark Street Surgery's CQC rating?
Good overall, published in October 2016.
How many GPs does Denmark Street Surgery have?
7.1 full-time-equivalent qualified GPs (9 qualified GPs by headcount), which is 2,055 patients per GP against 2,171 across England.
Are appointments at Denmark Street Surgery face to face?
84% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Denmark Street Surgery's phone number?
01325 460731.