Richmond PCN: primary care network practices and patient survey
Richmond PCN is a primary care network of 5 GP practices with 40,916 registered patients (September 2026). In the 2026 GP Patient Survey, 80% of its patients described their overall experience as good, against 77% across England. Its practices have 1,855 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 5 practices in Richmond PCN with survey results, the share of patients describing their overall experience as good ranges from 68% at Dr Mojgan Fitzmaurice to 88% at The Paradise Road Practice, with a median of 82% (England: 77%). 1 is above England and 1 below by more than the survey's margin of error. The Paradise Road Practice has the highest share finding it easy to get through by phone (88%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| The Paradise Road Practice | 2,410 | 88% | 88% | Good | 1,832 |
| Seymour House Surgery - Hudson | 11,887 | 84% | 70% | Good | 1,575 |
| The Parkshot Medical Practice | 13,740 | 82% | 55% | Good | 1,991 |
| The Vineyard Surgery | 7,332 | 76% | 69% | Good | 1,617 |
| Dr Mojgan Fitzmaurice | 5,547 | 68% | 71% | Good | 3,152 |
Results for the network as a whole, from 569 responses, against South West London and England.
| Survey question | Richmond PCN | South West London | England |
|---|---|---|---|
| Overall experience good | 80% | 81% | 77% |
| Easy to contact by phone | 67% | 64% | 57% |
| Easy to contact via the website | 63% | 64% | 58% |
| Easy to contact via the NHS App | 57% | 57% | 54% |
| Reception team helpful | 87% | 87% | 85% |
| Last contact good | 78% | 77% | 73% |
| Wait for appointment about right | 70% | 71% | 69% |
| Listened to well | 90% | 88% | 87% |
| Treated with care and concern | 89% | 87% | 86% |
| Confidence and trust in the clinician | 95% | 93% | 93% |
| Needs met | 92% | 91% | 90% |
There are 1,855 registered patients per full-time-equivalent qualified GP in Richmond PCN, fewer than England's 2,171 and South West London's 2,060. Practices recorded 360 appointments a month per 1,000 patients (England: 510), 57% of them face to face. 43% of appointments took place on the day they were booked (England: 45%).
16% of registered patients are aged 65 or over (England: 19%). Lists shrank by 4.7% over the year (England: shrank 1.1%).
| Measure | Richmond PCN | South West London | England |
|---|---|---|---|
| Patients per qualified GP | 1,855 | 2,060 | 2,171 |
| Appointments per 1,000 patients a month | 360 | 434 | 510 |
| Face-to-face appointments | 57% | 58% | 63% |
| Same day as booked | 43% | 46% | 45% |
| Did not attend | 5% | 6% | 4% |
| Patients aged 65 or over | 16% | 14% | 19% |
Relative to England, the register furthest below England's rate at practices in Richmond PCN is peripheral arterial disease (0.2% against 0.6%).
| Condition register | Age group | Richmond PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| Depression | 18+ yrs | 9.7% | 14.3% | 3,346 |
| High blood pressure | All ages | 9.3% | 15.2% | 3,994 |
| Asthma | 6+ yrs | 4.1% | 6.6% | 1,666 |
| Diabetes | 17+ yrs | 3.7% | 7.9% | 1,313 |
| Cancer | All ages | 3.7% | 3.8% | 1,577 |
| Chronic kidney disease | 18+ yrs | 2.8% | 4.6% | 965 |
| Coronary heart disease | All ages | 1.8% | 3.0% | 772 |
| Atrial fibrillation | All ages | 1.6% | 2.2% | 706 |
| Stroke and TIA | All ages | 1.2% | 1.9% | 510 |
| Serious mental illness | All ages | 0.9% | 1.0% | 392 |
| Osteoporosis | 50+ yrs | 0.8% | 1.2% | 113 |
| COPD | All ages | 0.7% | 1.9% | 321 |
| Dementia | All ages | 0.6% | 0.8% | 253 |
| Epilepsy | 18+ yrs | 0.5% | 0.8% | 167 |
| Rheumatoid arthritis | 16+ yrs | 0.5% | 0.8% | 169 |
| Heart failure | All ages | 0.4% | 1.1% | 189 |
| Learning disability | All ages | 0.3% | 0.6% | 123 |
| Palliative care | All ages | 0.2% | 0.6% | 98 |
| Peripheral arterial disease | All ages | 0.2% | 0.6% | 88 |
- Brentworth PCN (7 practices)
- East Twickenham PCN (7 practices)
- Feltham and Bedfont PCN (13 practices)
- Hampton PCN (4 practices)
- Sheen & Barnes PCN (4 practices)
- Teddington PCN (5 practices)
Which practices are in Richmond PCN?
Dr Mojgan Fitzmaurice, Seymour House Surgery - Hudson, The Paradise Road Practice, The Parkshot Medical Practice and The Vineyard Surgery.
How do patients rate Richmond PCN?
80% described their overall experience as good in the 2026 GP Patient Survey, against 77% across England.
How many patients does Richmond PCN cover?
40,916 registered patients across 5 practices in September 2026.
How many patients per GP does Richmond PCN have?
1,855 per full-time-equivalent qualified GP, against 2,171 across England.