Dr Mojgan Fitzmaurice, Richmond: patient reviews and CQC rating
Dr Mojgan Fitzmaurice is a GP practice in Richmond with 5,547 registered patients (September 2026). In the 2026 GP Patient Survey, 68% of its patients described their overall experience as good, below the England figure of 77% (South West London: 81%). The Care Quality Commission rates it Good overall, in a report published in September 2016. It has 1.8 full-time-equivalent qualified GPs, or 3,152 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Dr Mojgan Fitzmaurice
Its best result against England is the share who found it easy to get through to the practice by phone: 71%, above the England figure of 57%. Its weakest is the share who said the wait for their last appointment was about right: 50%, below the England figure of 69%. Of the 11 results in the table, 1 is above England and 3 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 10th of the 10 practices in Richmond with 50 or more responses. 71% found it easy to get through by phone (England: 57%). The overall experience result is 4 points higher than in 2025 (64%). 95 patients answered the survey (response rate 14%).
| Survey question | Dr Mojgan Fitzmaurice | South West London | England |
|---|---|---|---|
| Overall experience good | 68% | 81% | 77% |
| Easy to contact by phone | 71% | 64% | 57% |
| Easy to contact via the website | 44% | 64% | 58% |
| Easy to contact via the NHS App | 66% | 57% | 54% |
| Reception team helpful | 81% | 87% | 85% |
| Last contact good | 71% | 77% | 73% |
| Wait for appointment about right | 50% | 71% | 69% |
| Listened to well | 84% | 88% | 87% |
| Treated with care and concern | 80% | 87% | 86% |
| Confidence and trust in the clinician | 85% | 93% | 93% |
| Needs met | 84% | 91% | 90% |
In the Friends and Family Test for July 2026, 93% of 96 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Dr Mojgan Fitzmaurice is Good, published in September 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
5,547 patients were registered at Dr Mojgan Fitzmaurice in September 2026, down 9.4% on a year earlier (England: down 1.1%).
10% of its patients are aged 65 or over, against 19% across England. With 1.8 full-time-equivalent qualified GPs, there are 3,152 patients per GP, more than the England figure of 2,171 and South West London's 2,060. The practice also has 0.4 nurses and 2.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.8 | 1.8 |
| August 2024 | 1.8 | 1.8 |
| August 2025 | 1.8 | 1.8 |
| August 2026 | 1.8 | 1.8 |
From June 2026 to August 2026 the practice recorded 2,360 appointments a month, or 426 per 1,000 registered patients (England: 510). 35% were face to face (England: 63%). 37% took place on the day they were booked and 0% more than 28 days after booking (England: 45% and 5%).
38% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Dr Mojgan Fitzmaurice | South West London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 426 | 434 | 510 |
| Face to face | 35% | 58% | 63% |
| Same day as booked | 37% | 46% | 45% |
| More than 28 days after booking | 0% | 3% | 5% |
| Did not attend | 2% | 6% | 4% |
Compared with England, the practice has a lower share of patients for peripheral arterial disease (0.0% against 0.6%), palliative or supportive care needs (0.0% against 0.6%) and osteoporosis (0.2% against 1.2%). The practice's patients live in areas with an average deprivation score of 11.1 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 86.8 years for women and 82.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 9.8% | 14.3% |
| High blood pressure | All ages | 5.8% | 15.2% |
| Asthma | 6+ yrs | 3.1% | 6.6% |
| Diabetes | 17+ yrs | 2.6% | 7.9% |
| Cancer | All ages | 1.9% | 3.8% |
| Chronic kidney disease | 18+ yrs | 1.1% | 4.6% |
| Coronary heart disease | All ages | 0.8% | 3.0% |
| Atrial fibrillation | All ages | 0.8% | 2.2% |
| Stroke and TIA | All ages | 0.7% | 1.9% |
| Serious mental illness | All ages | 0.4% | 1.0% |
| Epilepsy | 18+ yrs | 0.4% | 0.8% |
| COPD | All ages | 0.4% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 0.4% | 0.8% |
| Heart failure | All ages | 0.2% | 1.1% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Dementia | All ages | 0.2% | 0.8% |
| Learning disability | All ages | 0.2% | 0.6% |
| Palliative care | All ages | 0.0% | 0.6% |
| Peripheral arterial disease | All ages | 0.0% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 63.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 57.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 58.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 60.4% | 74.9% |
Dr Mojgan Fitzmaurice, 14 High Park Road, Richmond, TW9 4BH. Phone: 020 8487 8292. Website: www.kewmedicalpractice.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Grove Park Terrace Surgery | 1.2 km | 77% |
| Grove Park Surgery | 1.4 km | 64% |
| Dr Jezierski & Partners | 1.5 km | 95% |
| Dr Johnson & Partners | 1.5 km | 83% |
| Seymour House Surgery - Hudson | 1.6 km | 84% |
- Seymour House Surgery - Hudson (84% overall experience good)
- The Paradise Road Practice (88% overall experience good)
- The Parkshot Medical Practice (82% overall experience good)
- The Vineyard Surgery (76% overall experience good)
How do patients rate Dr Mojgan Fitzmaurice?
In the 2026 GP Patient Survey, 68% of patients described their overall experience of Dr Mojgan Fitzmaurice as good, below the England figure of 77%. 71% found it easy to get through by phone.
How many patients are registered at Dr Mojgan Fitzmaurice?
5,547 patients were registered in September 2026, down 9.4% on a year earlier.
What is Dr Mojgan Fitzmaurice's CQC rating?
Good overall, published in September 2016.
How many GPs does Dr Mojgan Fitzmaurice have?
1.8 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 3,152 patients per GP against 2,171 across England.
Are appointments at Dr Mojgan Fitzmaurice face to face?
35% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Dr Mojgan Fitzmaurice's phone number?
020 8487 8292.