Shepperton Medical Practice, Shepperton: patient reviews and CQC rating
Shepperton Medical Practice is a GP practice in Shepperton with 12,423 registered patients (September 2026). In the 2026 GP Patient Survey, 85% of its patients described their overall experience as good, above the England figure of 77% (Surrey and Sussex: 78%). The Care Quality Commission rates it Good overall, in a report published in June 2018. It has 7.7 full-time-equivalent qualified GPs, or 1,606 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Shepperton Medical Practice
Its best result against England is the share who described their overall experience of the practice as good: 85%, above the England figure of 77%. Its weakest is the share who found it easy to get through to the practice by phone: 45%, below the England figure of 57%. Of the 11 results in the table, 1 is above England and 1 below by more than the survey's margin of error, and 9 within it.
45% found it easy to get through by phone (England: 57%). The overall experience result is 9 points higher than in 2025 (76%). 122 patients answered the survey (response rate 33%).
| Survey question | Shepperton Medical Practice | Surrey and Sussex | England |
|---|---|---|---|
| Overall experience good | 85% | 78% | 77% |
| Easy to contact by phone | 45% | 55% | 57% |
| Easy to contact via the website | 59% | 59% | 58% |
| Easy to contact via the NHS App | 60% | 54% | 54% |
| Reception team helpful | 88% | 86% | 85% |
| Last contact good | 73% | 73% | 73% |
| Wait for appointment about right | 75% | 70% | 69% |
| Listened to well | 90% | 88% | 87% |
| Treated with care and concern | 88% | 88% | 86% |
| Confidence and trust in the clinician | 94% | 94% | 93% |
| Needs met | 94% | 91% | 90% |
In the Friends and Family Test for July 2026, 94% of 680 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Shepperton Medical Practice is Good, published in June 2018. All 5 key questions are rated Good. It held the same rating in the report before (December 2017).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
12,423 patients were registered at Shepperton Medical Practice in September 2026, down 0.8% on a year earlier (England: down 1.1%).
29% of its patients are aged 65 or over, against 19% across England. With 7.7 full-time-equivalent qualified GPs, there are 1,606 patients per GP, fewer than the England figure of 2,171 and Surrey and Sussex's 2,031. The practice also has 3.3 nurses and 5.9 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 7.5 | 8.4 |
| August 2024 | 6.9 | 9.0 |
| August 2025 | 7.6 | 11.2 |
| August 2026 | 7.7 | 10.4 |
From June 2026 to August 2026 the practice recorded 8,050 appointments a month, or 648 per 1,000 registered patients (England: 510). 52% were face to face (England: 63%). 42% took place on the day they were booked and 9% more than 28 days after booking (England: 45% and 5%).
50% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Shepperton Medical Practice | Surrey and Sussex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 648 | 521 | 510 |
| Face to face | 52% | 58% | 63% |
| Same day as booked | 42% | 45% | 45% |
| More than 28 days after booking | 9% | 6% | 5% |
| Did not attend | 3% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for dementia (1.5% against 0.8%), cancer (6.5% against 3.8%) and atrial fibrillation (3.7% against 2.2%). It has a lower share for a learning disability (0.2% against 0.6%) and serious mental illness (0.6% against 1.0%). The practice's patients live in areas with an average deprivation score of 10.8 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 85.2 years for women and 81.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 19.7% | 15.2% |
| Depression | 18+ yrs | 16.4% | 14.3% |
| Diabetes | 17+ yrs | 7.3% | 7.9% |
| Asthma | 6+ yrs | 6.6% | 6.6% |
| Cancer | All ages | 6.5% | 3.8% |
| Chronic kidney disease | 18+ yrs | 6.5% | 4.6% |
| Coronary heart disease | All ages | 3.8% | 3.0% |
| Atrial fibrillation | All ages | 3.7% | 2.2% |
| Stroke and TIA | All ages | 2.4% | 1.9% |
| COPD | All ages | 1.8% | 1.9% |
| Dementia | All ages | 1.5% | 0.8% |
| Heart failure | All ages | 1.3% | 1.1% |
| Osteoporosis | 50+ yrs | 0.9% | 1.2% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Serious mental illness | All ages | 0.6% | 1.0% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Palliative care | All ages | 0.4% | 0.6% |
| Learning disability | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 80.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 74.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 79.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 81.2% | 74.9% |
Shepperton Medical Practice, Laleham Road, Shepperton, TW17 8EJ. Phone: 01932 220524. Website: www.sheppertonhc.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dr George Kamil | 2.3 km | 68% |
| Church Street Practice | 2.6 km | 72% |
| Sunbury Health Centre Group Practice | 3.0 km | 76% |
| Chertsey Health Centre | 3.2 km | 79% |
| Dr Layth Delaimy | 3.4 km | 58% |
- Dr George Kamil (68% overall experience good)
- Studholme Medical Centre (63% overall experience good)
- Sunbury Health Centre Group Practice (76% overall experience good)
How do patients rate Shepperton Medical Practice?
In the 2026 GP Patient Survey, 85% of patients described their overall experience of Shepperton Medical Practice as good, above the England figure of 77%. 45% found it easy to get through by phone.
How many patients are registered at Shepperton Medical Practice?
12,423 patients were registered in September 2026, down 0.8% on a year earlier.
What is Shepperton Medical Practice's CQC rating?
Good overall, published in June 2018.
How many GPs does Shepperton Medical Practice have?
7.7 full-time-equivalent qualified GPs (10 qualified GPs by headcount), which is 1,606 patients per GP against 2,171 across England.
Are appointments at Shepperton Medical Practice face to face?
52% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Shepperton Medical Practice's phone number?
01932 220524.