Chertsey Health Centre, Chertsey: patient reviews and CQC rating
Chertsey Health Centre is a GP practice in Chertsey with 22,878 registered patients (September 2026). In the 2026 GP Patient Survey, 79% of its patients described their overall experience as good, against 77% across England (Surrey and Sussex: 78%). The Care Quality Commission rates it Good overall, in a report published in November 2019. It has 11.7 full-time-equivalent qualified GPs, or 1,953 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Chertsey Health Centre
Its best result against England is the share who found it easy to contact the practice through its website: 78%, above the England figure of 58%. Its result closest to England is the share who said they were treated with care and concern: 86%, against 86% across England. Of the 11 results in the table, 4 are above England and 0 below by more than the survey's margin of error, and 7 within it.
64% found it easy to get through by phone (England: 57%). The overall experience result is unchanged from 2025 (79%). 92 patients answered the survey (response rate 22%).
| Survey question | Chertsey Health Centre | Surrey and Sussex | England |
|---|---|---|---|
| Overall experience good | 79% | 78% | 77% |
| Easy to contact by phone | 64% | 55% | 57% |
| Easy to contact via the website | 78% | 59% | 58% |
| Easy to contact via the NHS App | 74% | 54% | 54% |
| Reception team helpful | 86% | 86% | 85% |
| Last contact good | 83% | 73% | 73% |
| Wait for appointment about right | 78% | 70% | 69% |
| Listened to well | 90% | 88% | 87% |
| Treated with care and concern | 86% | 88% | 86% |
| Confidence and trust in the clinician | 99% | 94% | 93% |
| Needs met | 94% | 91% | 90% |
In the Friends and Family Test for July 2026, 98% of 360 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Chertsey Health Centre is Good, published in November 2019. All 5 key questions are rated Good. It held the same rating in the report before (April 2019).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
22,878 patients were registered at Chertsey Health Centre in September 2026, up 0.7% on a year earlier (England: down 1.1%).
17% of its patients are aged 65 or over, against 19% across England. With 11.7 full-time-equivalent qualified GPs, there are 1,953 patients per GP, fewer than the England figure of 2,171 and Surrey and Sussex's 2,031. The practice also has 4.1 nurses and 5.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 9.9 | 13.4 |
| August 2024 | 10.2 | 14.7 |
| August 2025 | 10.2 | 13.2 |
| August 2026 | 11.7 | 14.8 |
From June 2026 to August 2026 the practice recorded 13,506 appointments a month, or 590 per 1,000 registered patients (England: 510). 39% were face to face (England: 63%). 67% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
48% were with a GP rather than another member of the practice team. 9% of booked patients did not attend.
| Measure | Chertsey Health Centre | Surrey and Sussex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 590 | 521 | 510 |
| Face to face | 39% | 58% | 63% |
| Same day as booked | 67% | 45% | 45% |
| More than 28 days after booking | 1% | 6% | 5% |
| Did not attend | 9% | 4% | 4% |
Compared with England, the practice has a lower share of patients for osteoporosis (0.5% against 1.2%), palliative or supportive care needs (0.3% against 0.6%) and heart failure (0.7% against 1.1%). The practice's patients live in areas with an average deprivation score of 15.1 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 84.6 years for women and 79.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 16.2% | 14.3% |
| High blood pressure | All ages | 13.4% | 15.2% |
| Diabetes | 17+ yrs | 7.5% | 7.9% |
| Asthma | 6+ yrs | 5.6% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.7% | 4.6% |
| Cancer | All ages | 3.9% | 3.8% |
| Atrial fibrillation | All ages | 2.2% | 2.2% |
| Coronary heart disease | All ages | 2.2% | 3.0% |
| Stroke and TIA | All ages | 1.8% | 1.9% |
| COPD | All ages | 1.4% | 1.9% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Dementia | All ages | 0.8% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Heart failure | All ages | 0.7% | 1.1% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Learning disability | All ages | 0.5% | 0.6% |
| Osteoporosis | 50+ yrs | 0.5% | 1.2% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Palliative care | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 72.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 64.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 71.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 75.7% | 74.9% |
Chertsey Health Centre, Stepgates, Chertsey, KT16 8HZ. Phone: 01932 565655. Website: www.chertseyhealthcentre.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Crouch Oak Family Practice | 1.9 km | 82% |
| Church Street Practice | 3.0 km | 72% |
| Shepperton Medical Practice | 3.2 km | 85% |
| Ottershaw Surgery | 3.5 km | 95% |
| Knowle Green Medical | 4.6 km | 80% |
- Crouch Oak Family Practice (82% overall experience good)
- Ottershaw Surgery (95% overall experience good)
How do patients rate Chertsey Health Centre?
In the 2026 GP Patient Survey, 79% of patients described their overall experience of Chertsey Health Centre as good, against 77% across England. 64% found it easy to get through by phone.
How many patients are registered at Chertsey Health Centre?
22,878 patients were registered in September 2026, up 0.7% on a year earlier.
What is Chertsey Health Centre's CQC rating?
Good overall, published in November 2019.
How many GPs does Chertsey Health Centre have?
11.7 full-time-equivalent qualified GPs (16 qualified GPs by headcount), which is 1,953 patients per GP against 2,171 across England.
Are appointments at Chertsey Health Centre face to face?
39% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Chertsey Health Centre's phone number?
01932 565655.