Coco PCN: primary care network practices and patient survey
Coco PCN is a primary care network of 3 GP practices with 45,886 registered patients (September 2026). In the 2026 GP Patient Survey, 82% of its patients described their overall experience as good, above the England figure of 77%. Its practices have 1,808 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 3 practices in Coco PCN with survey results, the share of patients describing their overall experience as good ranges from 79% at Chertsey Health Centre to 95% at Ottershaw Surgery, with a median of 82% (England: 77%). 1 is above England and 0 below by more than the survey's margin of error. Ottershaw Surgery has the highest share finding it easy to get through by phone (83%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| Ottershaw Surgery | 6,491 | 95% | 83% | Good | 2,135 |
| Crouch Oak Family Practice | 16,517 | 82% | 55% | Good | 1,553 |
| Chertsey Health Centre | 22,878 | 79% | 64% | Good | 1,953 |
Results for the network as a whole, from 309 responses, against Surrey and Sussex and England.
| Survey question | Coco PCN | Surrey and Sussex | England |
|---|---|---|---|
| Overall experience good | 82% | 78% | 77% |
| Easy to contact by phone | 63% | 55% | 57% |
| Easy to contact via the website | 62% | 59% | 58% |
| Easy to contact via the NHS App | 62% | 54% | 54% |
| Reception team helpful | 90% | 86% | 85% |
| Last contact good | 82% | 73% | 73% |
| Wait for appointment about right | 83% | 70% | 69% |
| Listened to well | 90% | 88% | 87% |
| Treated with care and concern | 88% | 88% | 86% |
| Confidence and trust in the clinician | 98% | 94% | 93% |
| Needs met | 94% | 91% | 90% |
There are 1,808 registered patients per full-time-equivalent qualified GP in Coco PCN, fewer than England's 2,171 and Surrey and Sussex's 2,031. Practices recorded 592 appointments a month per 1,000 patients (England: 510), 42% of them face to face. 60% of appointments took place on the day they were booked (England: 45%).
18% of registered patients are aged 65 or over (England: 19%). Lists shrank by 0.0% over the year (England: shrank 1.1%).
| Measure | Coco PCN | Surrey and Sussex | England |
|---|---|---|---|
| Patients per qualified GP | 1,808 | 2,031 | 2,171 |
| Appointments per 1,000 patients a month | 592 | 521 | 510 |
| Face-to-face appointments | 42% | 58% | 63% |
| Same day as booked | 60% | 45% | 45% |
| Did not attend | 6% | 4% | 4% |
| Patients aged 65 or over | 18% | 22% | 19% |
Relative to England, the register furthest above England's rate at practices in Coco PCN is rheumatoid arthritis (0.9% against 0.8%), and the furthest below is palliative care (0.3% against 0.6%).
| Condition register | Age group | Coco PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| Depression | 18+ yrs | 15.0% | 14.3% | 5,391 |
| High blood pressure | All ages | 14.4% | 15.2% | 6,547 |
| Diabetes | 17+ yrs | 7.2% | 7.9% | 2,621 |
| Asthma | 6+ yrs | 5.9% | 6.6% | 2,509 |
| Chronic kidney disease | 18+ yrs | 4.8% | 4.6% | 1,730 |
| Cancer | All ages | 4.1% | 3.8% | 1,848 |
| Coronary heart disease | All ages | 2.5% | 3.0% | 1,133 |
| Atrial fibrillation | All ages | 2.3% | 2.2% | 1,048 |
| Stroke and TIA | All ages | 1.8% | 1.9% | 810 |
| COPD | All ages | 1.6% | 1.9% | 712 |
| Osteoporosis | 50+ yrs | 1.1% | 1.2% | 178 |
| Heart failure | All ages | 1.0% | 1.1% | 434 |
| Serious mental illness | All ages | 0.9% | 1.0% | 398 |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% | 321 |
| Dementia | All ages | 0.8% | 0.8% | 363 |
| Epilepsy | 18+ yrs | 0.6% | 0.8% | 209 |
| Learning disability | All ages | 0.5% | 0.6% | 233 |
| Peripheral arterial disease | All ages | 0.5% | 0.6% | 228 |
| Palliative care | All ages | 0.3% | 0.6% | 129 |
- Alps Group PCN (4 practices)
- East & Central Brighton PCN (9 practices)
- Eastbourne East PCN (3 practices)
- Sasse Network 2 PCN (5 practices)
- Sasse Network 3 PCN (4 practices)
- Victoria Eastbourne PCN (4 practices)
- West Hove PCN (4 practices)
- Windsor PCN (6 practices)
Which practices are in Coco PCN?
Chertsey Health Centre, Crouch Oak Family Practice and Ottershaw Surgery.
How do patients rate Coco PCN?
82% described their overall experience as good in the 2026 GP Patient Survey, above the England figure of 77%.
How many patients does Coco PCN cover?
45,886 registered patients across 3 practices in September 2026.
How many patients per GP does Coco PCN have?
1,808 per full-time-equivalent qualified GP, against 2,171 across England.