Ottershaw Surgery, Chertsey: patient reviews and CQC rating
Ottershaw Surgery is a GP practice in Chertsey with 6,491 registered patients (September 2026). In the 2026 GP Patient Survey, 95% of its patients described their overall experience as good, above the England figure of 77% (Surrey and Sussex: 78%). The Care Quality Commission rates it Good overall, in a report published in August 2019. It has 3.0 full-time-equivalent qualified GPs, or 2,135 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Ottershaw Surgery
Its best result against England is the share who found it easy to contact the practice using the NHS App: 87%, above the England figure of 54%. Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 98%, against 93% across England. Of the 11 results in the table, 8 are above England and 0 below by more than the survey's margin of error, and 3 within it.
83% found it easy to get through by phone (England: 57%). The overall experience result is 5 points lower than in 2025 (100%). 105 patients answered the survey (response rate 35%).
| Survey question | Ottershaw Surgery | Surrey and Sussex | England |
|---|---|---|---|
| Overall experience good | 95% | 78% | 77% |
| Easy to contact by phone | 83% | 55% | 57% |
| Easy to contact via the website | 76% | 59% | 58% |
| Easy to contact via the NHS App | 87% | 54% | 54% |
| Reception team helpful | 100% | 86% | 85% |
| Last contact good | 93% | 73% | 73% |
| Wait for appointment about right | 88% | 70% | 69% |
| Listened to well | 93% | 88% | 87% |
| Treated with care and concern | 93% | 88% | 86% |
| Confidence and trust in the clinician | 98% | 94% | 93% |
| Needs met | 97% | 91% | 90% |
In the Friends and Family Test for July 2026, 98% of 318 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Ottershaw Surgery is Good, published in August 2019. One key question is rated differently: Safe Requires Improvement.
| Key question | Rating |
|---|---|
| Safe | Requires Improvement |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
6,491 patients were registered at Ottershaw Surgery in September 2026, up 5.0% on a year earlier (England: down 1.1%).
22% of its patients are aged 65 or over, against 19% across England. With 3.0 full-time-equivalent qualified GPs, there are 2,135 patients per GP, close to the England figure of 2,171 and Surrey and Sussex's 2,031. The practice also has 0.6 nurses and 1.3 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.3 | 3.3 |
| August 2024 | 3.1 | 3.1 |
| August 2025 | 3.0 | 3.0 |
| August 2026 | 3.0 | 3.0 |
From June 2026 to August 2026 the practice recorded 3,305 appointments a month, or 509 per 1,000 registered patients (England: 510). 70% were face to face (England: 63%). 56% took place on the day they were booked and 5% more than 28 days after booking (England: 45% and 5%).
41% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Ottershaw Surgery | Surrey and Sussex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 509 | 521 | 510 |
| Face to face | 70% | 58% | 63% |
| Same day as booked | 56% | 45% | 45% |
| More than 28 days after booking | 5% | 6% | 5% |
| Did not attend | 2% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for cancer (5.6% against 3.8%), chronic kidney disease (6.8% against 4.6%) and atrial fibrillation (3.0% against 2.2%). It has a lower share for palliative or supportive care needs (0.2% against 0.6%). The practice's patients live in areas with an average deprivation score of 10.6 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.0 years for women and 78.7 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 17.1% | 15.2% |
| Depression | 18+ yrs | 12.6% | 14.3% |
| Diabetes | 17+ yrs | 7.4% | 7.9% |
| Chronic kidney disease | 18+ yrs | 6.8% | 4.6% |
| Asthma | 6+ yrs | 6.7% | 6.6% |
| Cancer | All ages | 5.6% | 3.8% |
| Coronary heart disease | All ages | 3.6% | 3.0% |
| Atrial fibrillation | All ages | 3.0% | 2.2% |
| Stroke and TIA | All ages | 2.0% | 1.9% |
| COPD | All ages | 1.7% | 1.9% |
| Osteoporosis | 50+ yrs | 1.3% | 1.2% |
| Rheumatoid arthritis | 16+ yrs | 1.2% | 0.8% |
| Heart failure | All ages | 1.1% | 1.1% |
| Dementia | All ages | 0.8% | 0.8% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Serious mental illness | All ages | 0.6% | 1.0% |
| Learning disability | All ages | 0.4% | 0.6% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 83.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 78.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 76.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 82.2% | 74.9% |
Ottershaw Surgery, 3 Bousley Rise, Ottershaw, Chertsey, KT16 0JX. Phone: 01932 875001. Website: www.ottershawsurgery.nhs.uk/.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Crouch Oak Family Practice | 2.7 km | 82% |
| Parishes Bridge Medical Practice | 3.0 km | 59% |
| Wey Family Practice | 3.0 km | 88% |
| Madeira Medical | 3.0 km | 80% |
| Dr Munira Mohamed | 3.1 km | 72% |
- Chertsey Health Centre (79% overall experience good)
- Crouch Oak Family Practice (82% overall experience good)
How do patients rate Ottershaw Surgery?
In the 2026 GP Patient Survey, 95% of patients described their overall experience of Ottershaw Surgery as good, above the England figure of 77%. 83% found it easy to get through by phone.
How many patients are registered at Ottershaw Surgery?
6,491 patients were registered in September 2026, up 5.0% on a year earlier.
What is Ottershaw Surgery's CQC rating?
Good overall, published in August 2019.
How many GPs does Ottershaw Surgery have?
3.0 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 2,135 patients per GP against 2,171 across England.
Are appointments at Ottershaw Surgery face to face?
70% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Ottershaw Surgery's phone number?
01932 875001.