Madeira Medical, West Byfleet: patient reviews and CQC rating
Madeira Medical is a GP practice in West Byfleet with 8,815 registered patients (September 2026). In the 2026 GP Patient Survey, 80% of its patients described their overall experience as good, against 77% across England (Surrey and Sussex: 78%). The Care Quality Commission rates it Good overall, in a report published in June 2016. It has 4.2 full-time-equivalent qualified GPs, or 2,097 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Madeira Medical
Its best result against England is the share who found it easy to get through to the practice by phone: 65%, against 57% across England. Its weakest is the share who said they were treated with care and concern: 78%, below the England figure of 86%. Of the 11 results in the table, 0 are above England and 1 below by more than the survey's margin of error, and 10 within it.
On overall experience it is 2nd of the 3 practices in West Byfleet with 50 or more responses. 65% found it easy to get through by phone (England: 57%). The overall experience result is 12 points higher than in 2025 (68%). 97 patients answered the survey (response rate 26%).
| Survey question | Madeira Medical | Surrey and Sussex | England |
|---|---|---|---|
| Overall experience good | 80% | 78% | 77% |
| Easy to contact by phone | 65% | 55% | 57% |
| Easy to contact via the website | 65% | 59% | 58% |
| Easy to contact via the NHS App | 60% | 54% | 54% |
| Reception team helpful | 90% | 86% | 85% |
| Last contact good | 76% | 73% | 73% |
| Wait for appointment about right | 75% | 70% | 69% |
| Listened to well | 83% | 88% | 87% |
| Treated with care and concern | 78% | 88% | 86% |
| Confidence and trust in the clinician | 93% | 94% | 93% |
| Needs met | 90% | 91% | 90% |
In the Friends and Family Test for July 2026, 95% of 157 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Madeira Medical is Good, published in June 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
8,815 patients were registered at Madeira Medical in September 2026, almost the same as a year earlier.
22% of its patients are aged 65 or over, against 19% across England. With 4.2 full-time-equivalent qualified GPs, there are 2,097 patients per GP, close to the England figure of 2,171 and Surrey and Sussex's 2,031. The practice also has 1.1 nurses and 0.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.8 | 6.6 |
| August 2024 | 3.8 | 6.6 |
| August 2025 | 4.2 | 8.3 |
| August 2026 | 4.2 | 7.2 |
From June 2026 to August 2026 the practice recorded 5,412 appointments a month, or 614 per 1,000 registered patients (England: 510). 85% were face to face (England: 63%). 46% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
60% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Madeira Medical | Surrey and Sussex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 614 | 521 | 510 |
| Face to face | 85% | 58% | 63% |
| Same day as booked | 46% | 45% | 45% |
| More than 28 days after booking | 2% | 6% | 5% |
| Did not attend | 2% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for dementia (1.7% against 0.8%), cancer (4.9% against 3.8%) and atrial fibrillation (2.7% against 2.2%). It has a lower share for palliative or supportive care needs (0.2% against 0.6%), a learning disability (0.3% against 0.6%) and osteoporosis (0.6% against 1.2%). The practice's patients live in areas with an average deprivation score of 8.0 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.7 years for women and 81.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 15.1% | 15.2% |
| Depression | 18+ yrs | 9.4% | 14.3% |
| Diabetes | 17+ yrs | 6.4% | 7.9% |
| Asthma | 6+ yrs | 5.2% | 6.6% |
| Cancer | All ages | 4.9% | 3.8% |
| Chronic kidney disease | 18+ yrs | 4.1% | 4.6% |
| Coronary heart disease | All ages | 2.9% | 3.0% |
| Atrial fibrillation | All ages | 2.7% | 2.2% |
| Stroke and TIA | All ages | 1.9% | 1.9% |
| Dementia | All ages | 1.7% | 0.8% |
| COPD | All ages | 1.1% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Heart failure | All ages | 0.7% | 1.1% |
| Osteoporosis | 50+ yrs | 0.6% | 1.2% |
| Epilepsy | 18+ yrs | 0.5% | 0.8% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Learning disability | All ages | 0.3% | 0.6% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 76.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 75.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 76.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 79.0% | 74.9% |
Madeira Medical, West Byfleet Health Centre, West Byfleet, KT14 6DH. Phone: 01932 340484. Website: www.wbhc.org.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Parishes Bridge Medical Practice | 0.0 km | 59% |
| Wey Family Practice | 0.0 km | 88% |
| Dr Munira Mohamed | 1.8 km | 72% |
| Maybury Surgery | 2.7 km | 79% |
| College Road Surgery | 2.9 km | 82% |
- Parishes Bridge Medical Practice (59% overall experience good)
- Wey Family Practice (88% overall experience good)
How do patients rate Madeira Medical?
In the 2026 GP Patient Survey, 80% of patients described their overall experience of Madeira Medical as good, against 77% across England. 65% found it easy to get through by phone.
How many patients are registered at Madeira Medical?
8,815 patients were registered in September 2026, down 0.5% on a year earlier.
What is Madeira Medical's CQC rating?
Good overall, published in June 2016.
How many GPs does Madeira Medical have?
4.2 full-time-equivalent qualified GPs (7 qualified GPs by headcount), which is 2,097 patients per GP against 2,171 across England.
Are appointments at Madeira Medical face to face?
85% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Madeira Medical's phone number?
01932 340484.