College Road Surgery, Woking: patient reviews and CQC rating
College Road Surgery is a GP practice in Woking with 3,939 registered patients (September 2026). In the 2026 GP Patient Survey, 82% of its patients described their overall experience as good, against 77% across England (Surrey and Sussex: 78%). The Care Quality Commission rates it Good overall, in a report published in December 2018. It has 2.3 full-time-equivalent qualified GPs, or 1,718 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about College Road Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 77%, above the England figure of 57%. Its weakest is the share who found the reception and administrative team helpful: 78%, against 85% across England. Of the 11 results in the table, 2 are above England and 0 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 3rd of the 12 practices in Woking with 50 or more responses. 77% found it easy to get through by phone (England: 57%). The overall experience result is 7 points higher than in 2025 (75%). 96 patients answered the survey (response rate 11%).
| Survey question | College Road Surgery | Surrey and Sussex | England |
|---|---|---|---|
| Overall experience good | 82% | 78% | 77% |
| Easy to contact by phone | 77% | 55% | 57% |
| Easy to contact via the website | 74% | 59% | 58% |
| Easy to contact via the NHS App | 61% | 54% | 54% |
| Reception team helpful | 78% | 86% | 85% |
| Last contact good | 82% | 73% | 73% |
| Wait for appointment about right | 73% | 70% | 69% |
| Listened to well | 87% | 88% | 87% |
| Treated with care and concern | 91% | 88% | 86% |
| Confidence and trust in the clinician | 93% | 94% | 93% |
| Needs met | 94% | 91% | 90% |
In the Friends and Family Test for July 2026, 96% of 24 responses rated the practice good or very good (England: 92%).
CQC's overall rating for College Road Surgery is Good, published in December 2018. All 5 key questions are rated Good. It held the same rating in the report before (October 2017).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
3,939 patients were registered at College Road Surgery in September 2026, down 1.0% on a year earlier (England: down 1.1%).
9% of its patients are aged 65 or over, against 19% across England. With 2.3 full-time-equivalent qualified GPs, there are 1,718 patients per GP, fewer than the England figure of 2,171 and Surrey and Sussex's 2,031. The practice also has 0.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.6 | 1.6 |
| August 2024 | 0.4 | 0.4 |
| August 2025 | 2.3 | 2.3 |
| August 2026 | 2.3 | 2.3 |
From June 2026 to August 2026 the practice recorded 1,200 appointments a month, or 305 per 1,000 registered patients (England: 510). 71% were face to face (England: 63%). 40% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
59% were with a GP rather than another member of the practice team. 9% of booked patients did not attend.
| Measure | College Road Surgery | Surrey and Sussex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 305 | 521 | 510 |
| Face to face | 71% | 58% | 63% |
| Same day as booked | 40% | 45% | 45% |
| More than 28 days after booking | 4% | 6% | 5% |
| Did not attend | 9% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for diabetes (11.5% against 7.9%). It has a lower share for palliative or supportive care needs (0.0% against 0.6%), dementia (0.2% against 0.8%) and COPD (0.5% against 1.9%). The practice's patients live in areas with an average deprivation score of 21.5 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.6 years for women and 79.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Diabetes | 17+ yrs | 11.5% | 7.9% |
| High blood pressure | All ages | 10.7% | 15.2% |
| Depression | 18+ yrs | 7.6% | 14.3% |
| Asthma | 6+ yrs | 5.7% | 6.6% |
| Coronary heart disease | All ages | 2.7% | 3.0% |
| Chronic kidney disease | 18+ yrs | 2.3% | 4.6% |
| Cancer | All ages | 1.3% | 3.8% |
| Serious mental illness | All ages | 1.2% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Stroke and TIA | All ages | 0.8% | 1.9% |
| Learning disability | All ages | 0.6% | 0.6% |
| Atrial fibrillation | All ages | 0.6% | 2.2% |
| Heart failure | All ages | 0.6% | 1.1% |
| Epilepsy | 18+ yrs | 0.5% | 0.8% |
| COPD | All ages | 0.5% | 1.9% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Dementia | All ages | 0.2% | 0.8% |
| Osteoporosis | 50+ yrs | 0.1% | 1.2% |
| Palliative care | All ages | 0.0% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 48.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 44.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 45.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 58.1% | 74.9% |
College Road Surgery, 4-6 College Road, Woking, GU22 8BT. Phone: 01483 771309.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Maybury Surgery | 0.3 km | 79% |
| Sunny Meed Surgery | 1.1 km | 65% |
| Heathcot Medical Practice | 1.4 km | 73% |
| Dr Munira Mohamed | 1.4 km | 72% |
| Hillview Medical Centre | 1.5 km | 66% |
- Chobham and West End Medical Practice (48% overall experience good)
- Pirbright Surgery (89% overall experience good)
- The Family Practice (74% overall experience good)
How do patients rate College Road Surgery?
In the 2026 GP Patient Survey, 82% of patients described their overall experience of College Road Surgery as good, against 77% across England. 77% found it easy to get through by phone.
How many patients are registered at College Road Surgery?
3,939 patients were registered in September 2026, down 1.0% on a year earlier.
What is College Road Surgery's CQC rating?
Good overall, published in December 2018.
How many GPs does College Road Surgery have?
2.3 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 1,718 patients per GP against 2,171 across England.
Are appointments at College Road Surgery face to face?
71% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is College Road Surgery's phone number?
01483 771309.