Chobham and West End Medical Practice, Woking: patient reviews and CQC rating
Chobham and West End Medical Practice is a GP practice in Woking with 10,410 registered patients (September 2026). In the 2026 GP Patient Survey, 48% of its patients described their overall experience as good, below the England figure of 77% (Surrey and Sussex: 78%). The Care Quality Commission rates it Good overall, in a report published in March 2017. It has 3.3 full-time-equivalent qualified GPs, or 3,123 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Chobham and West End Medical Practice
Its result closest to England is the share who said their needs were met at their last appointment: 86%, against 90% across England. Its weakest is the share who described their overall experience of the practice as good: 48%, below the England figure of 77%. Of the 11 results in the table, 0 are above England and 10 below by more than the survey's margin of error, and 1 within it.
On overall experience it is 12th of the 12 practices in Woking with 50 or more responses. 38% found it easy to get through by phone (England: 57%). The overall experience result is unchanged from 2025 (48%). 109 patients answered the survey (response rate 33%).
| Survey question | Chobham and West End Medical Practice | Surrey and Sussex | England |
|---|---|---|---|
| Overall experience good | 48% | 78% | 77% |
| Easy to contact by phone | 38% | 55% | 57% |
| Easy to contact via the website | 44% | 59% | 58% |
| Easy to contact via the NHS App | 39% | 54% | 54% |
| Reception team helpful | 64% | 86% | 85% |
| Last contact good | 53% | 73% | 73% |
| Wait for appointment about right | 48% | 70% | 69% |
| Listened to well | 71% | 88% | 87% |
| Treated with care and concern | 77% | 88% | 86% |
| Confidence and trust in the clinician | 86% | 94% | 93% |
| Needs met | 86% | 91% | 90% |
In the Friends and Family Test for July 2026, 75% of 114 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Chobham and West End Medical Practice is Good, published in March 2017. All 5 key questions are rated Good. It held the same rating in the report before (March 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
10,410 patients were registered at Chobham and West End Medical Practice in September 2026, down 2.3% on a year earlier (England: down 1.1%).
20% of its patients are aged 65 or over, against 19% across England. With 3.3 full-time-equivalent qualified GPs, there are 3,123 patients per GP, more than the England figure of 2,171 and Surrey and Sussex's 2,031. The practice also has 1.2 nurses and 3.8 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.1 | 4.1 |
| August 2024 | 3.1 | 3.1 |
| August 2025 | 2.7 | 2.7 |
| August 2026 | 3.3 | 3.3 |
From June 2026 to August 2026 the practice recorded 4,971 appointments a month, or 478 per 1,000 registered patients (England: 510). 48% were face to face (England: 63%). 61% took place on the day they were booked and 6% more than 28 days after booking (England: 45% and 5%).
55% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Chobham and West End Medical Practice | Surrey and Sussex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 478 | 521 | 510 |
| Face to face | 48% | 58% | 63% |
| Same day as booked | 61% | 45% | 45% |
| More than 28 days after booking | 6% | 6% | 5% |
| Did not attend | 4% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (2.1% against 1.2%), cancer (4.8% against 3.8%) and atrial fibrillation (2.7% against 2.2%). It has a lower share for palliative or supportive care needs (0.1% against 0.6%), peripheral arterial disease (0.3% against 0.6%) and serious mental illness (0.5% against 1.0%). The practice's patients live in areas with an average deprivation score of 9.0 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.9 years for women and 81.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 13.1% | 15.2% |
| Depression | 18+ yrs | 10.9% | 14.3% |
| Diabetes | 17+ yrs | 5.9% | 7.9% |
| Asthma | 6+ yrs | 5.6% | 6.6% |
| Cancer | All ages | 4.8% | 3.8% |
| Chronic kidney disease | 18+ yrs | 4.1% | 4.6% |
| Atrial fibrillation | All ages | 2.7% | 2.2% |
| Coronary heart disease | All ages | 2.6% | 3.0% |
| Osteoporosis | 50+ yrs | 2.1% | 1.2% |
| Stroke and TIA | All ages | 1.8% | 1.9% |
| COPD | All ages | 1.0% | 1.9% |
| Heart failure | All ages | 0.9% | 1.1% |
| Dementia | All ages | 0.9% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Serious mental illness | All ages | 0.5% | 1.0% |
| Learning disability | All ages | 0.3% | 0.6% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Palliative care | All ages | 0.1% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 78.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 78.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 71.4% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 72.6% | 74.9% |
Chobham and West End Medical Practice, The Surgery, 16 Windsor Road, Chobham, Woking, GU24 8NA. Phone: 01276 857117. Website: www.chobhamandwestend.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| York House Medical Centre | 3.5 km | 57% |
| The Family Practice | 4.2 km | 74% |
| Lightwater Surgery | 4.3 km | 95% |
| Hillview Medical Centre | 4.9 km | 66% |
| Southview Medical Practice | 5.0 km | 74% |
- College Road Surgery (82% overall experience good)
- Pirbright Surgery (89% overall experience good)
- The Family Practice (74% overall experience good)
How do patients rate Chobham and West End Medical Practice?
In the 2026 GP Patient Survey, 48% of patients described their overall experience of Chobham and West End Medical Practice as good, below the England figure of 77%. 38% found it easy to get through by phone.
How many patients are registered at Chobham and West End Medical Practice?
10,410 patients were registered in September 2026, down 2.3% on a year earlier.
What is Chobham and West End Medical Practice's CQC rating?
Good overall, published in March 2017.
How many GPs does Chobham and West End Medical Practice have?
3.3 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 3,123 patients per GP against 2,171 across England.
Are appointments at Chobham and West End Medical Practice face to face?
48% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Chobham and West End Medical Practice's phone number?
01276 857117.