The Family Practice, Woking: patient reviews and CQC rating
The Family Practice is a GP practice in Woking with 11,214 registered patients (September 2026). In the 2026 GP Patient Survey, 74% of its patients described their overall experience as good, against 77% across England (Surrey and Sussex: 78%). The Care Quality Commission rates it Good overall, in a report published in April 2019. It has 6.6 full-time-equivalent qualified GPs, or 1,701 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Family Practice
Its best result against England is the share who found it easy to contact the practice through its website: 68%, above the England figure of 58%. Its weakest is the share who found it easy to get through to the practice by phone: 45%, below the England figure of 57%. Of the 11 results in the table, 2 are above England and 1 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 6th of the 12 practices in Woking with 50 or more responses. 45% found it easy to get through by phone (England: 57%). The overall experience result is 7 points lower than in 2025 (81%). 125 patients answered the survey (response rate 34%).
| Survey question | The Family Practice | Surrey and Sussex | England |
|---|---|---|---|
| Overall experience good | 74% | 78% | 77% |
| Easy to contact by phone | 45% | 55% | 57% |
| Easy to contact via the website | 68% | 59% | 58% |
| Easy to contact via the NHS App | 52% | 54% | 54% |
| Reception team helpful | 86% | 86% | 85% |
| Last contact good | 71% | 73% | 73% |
| Wait for appointment about right | 70% | 70% | 69% |
| Listened to well | 91% | 88% | 87% |
| Treated with care and concern | 88% | 88% | 86% |
| Confidence and trust in the clinician | 98% | 94% | 93% |
| Needs met | 95% | 91% | 90% |
In the Friends and Family Test for July 2026, 97% of 374 responses rated the practice good or very good (England: 92%).
CQC's overall rating for The Family Practice is Good, published in April 2019. All 5 key questions are rated Good. It held the same rating in the report before (April 2018).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
11,214 patients were registered at The Family Practice in September 2026, down 1.6% on a year earlier (England: down 1.1%).
25% of its patients are aged 65 or over, against 19% across England. With 6.6 full-time-equivalent qualified GPs, there are 1,701 patients per GP, fewer than the England figure of 2,171 and Surrey and Sussex's 2,031. The practice also has 2.1 nurses and 3.1 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.5 | 5.5 |
| August 2024 | 6.2 | 7.3 |
| August 2025 | 6.6 | 7.7 |
| August 2026 | 6.6 | 6.6 |
From June 2026 to August 2026 the practice recorded 3,724 appointments a month, or 332 per 1,000 registered patients (England: 510). 95% were face to face (England: 63%). 26% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
41% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | The Family Practice | Surrey and Sussex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 332 | 521 | 510 |
| Face to face | 95% | 58% | 63% |
| Same day as booked | 26% | 45% | 45% |
| More than 28 days after booking | 3% | 6% | 5% |
| Did not attend | 4% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for cancer (5.7% against 3.8%), dementia (1.1% against 0.8%) and chronic kidney disease (6.5% against 4.6%). It has a lower share for palliative or supportive care needs (0.2% against 0.6%), osteoporosis (0.6% against 1.2%) and serious mental illness (0.7% against 1.0%). The practice's patients live in areas with an average deprivation score of 9.3 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.3 years for women and 80.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 17.7% | 15.2% |
| Depression | 18+ yrs | 12.1% | 14.3% |
| Diabetes | 17+ yrs | 7.0% | 7.9% |
| Asthma | 6+ yrs | 6.6% | 6.6% |
| Chronic kidney disease | 18+ yrs | 6.5% | 4.6% |
| Cancer | All ages | 5.7% | 3.8% |
| Coronary heart disease | All ages | 3.3% | 3.0% |
| Atrial fibrillation | All ages | 3.1% | 2.2% |
| Stroke and TIA | All ages | 2.3% | 1.9% |
| COPD | All ages | 1.6% | 1.9% |
| Dementia | All ages | 1.1% | 0.8% |
| Heart failure | All ages | 1.1% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Osteoporosis | 50+ yrs | 0.6% | 1.2% |
| Epilepsy | 18+ yrs | 0.5% | 0.8% |
| Learning disability | All ages | 0.5% | 0.6% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 78.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 76.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 73.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 80.9% | 74.9% |
The Family Practice, St Johns Health Centre, Hermitage Road, Woking, GU21 8TD. Phone: 01483 227060. Website: www.thefamilypractice-stjohns.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| York House Medical Centre | 0.9 km | 57% |
| Southview Medical Practice | 2.7 km | 74% |
| Hillview Medical Centre | 2.8 km | 66% |
| Heathcot Medical Practice | 2.9 km | 73% |
| Sunny Meed Surgery | 3.3 km | 65% |
- Chobham and West End Medical Practice (48% overall experience good)
- College Road Surgery (82% overall experience good)
- Pirbright Surgery (89% overall experience good)
How do patients rate The Family Practice?
In the 2026 GP Patient Survey, 74% of patients described their overall experience of The Family Practice as good, against 77% across England. 45% found it easy to get through by phone.
How many patients are registered at The Family Practice?
11,214 patients were registered in September 2026, down 1.6% on a year earlier.
What is The Family Practice's CQC rating?
Good overall, published in April 2019.
How many GPs does The Family Practice have?
6.6 full-time-equivalent qualified GPs (9 qualified GPs by headcount), which is 1,701 patients per GP against 2,171 across England.
Are appointments at The Family Practice face to face?
95% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Family Practice's phone number?
01483 227060.