Heathcot Medical Practice, Woking: patient reviews and CQC rating
Heathcot Medical Practice is a GP practice in Woking with 16,910 registered patients (September 2026). In the 2026 GP Patient Survey, 73% of its patients described their overall experience as good, against 77% across England (Surrey and Sussex: 78%). The Care Quality Commission rates it Requires Improvement overall, in a report published in June 2022. It has 6.7 full-time-equivalent qualified GPs, or 2,514 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Heathcot Medical Practice
Its best result against England is the share who found it easy to contact the practice through its website: 66%, against 58% across England. Its weakest is the share who found it easy to get through to the practice by phone: 43%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 4 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 7th of the 12 practices in Woking with 50 or more responses. 43% found it easy to get through by phone (England: 57%). The overall experience result is 10 points higher than in 2025 (63%). 107 patients answered the survey (response rate 28%).
| Survey question | Heathcot Medical Practice | Surrey and Sussex | England |
|---|---|---|---|
| Overall experience good | 73% | 78% | 77% |
| Easy to contact by phone | 43% | 55% | 57% |
| Easy to contact via the website | 66% | 59% | 58% |
| Easy to contact via the NHS App | 63% | 54% | 54% |
| Reception team helpful | 81% | 86% | 85% |
| Last contact good | 73% | 73% | 73% |
| Wait for appointment about right | 56% | 70% | 69% |
| Listened to well | 79% | 88% | 87% |
| Treated with care and concern | 81% | 88% | 86% |
| Confidence and trust in the clinician | 87% | 94% | 93% |
| Needs met | 89% | 91% | 90% |
In the Friends and Family Test for July 2026, 90% of 240 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Heathcot Medical Practice is Requires Improvement, published in June 2022. One key question is rated differently: Caring Good. Its previous overall rating was Good (November 2018).
| Key question | Rating |
|---|---|
| Safe | Requires Improvement |
| Well-led | Requires Improvement |
| Caring | Good |
| Responsive | Requires Improvement |
| Effective | Requires Improvement |
16,910 patients were registered at Heathcot Medical Practice in September 2026, down 4.4% on a year earlier (England: down 1.1%).
15% of its patients are aged 65 or over, against 19% across England. With 6.7 full-time-equivalent qualified GPs, there are 2,514 patients per GP, more than the England figure of 2,171 and Surrey and Sussex's 2,031. The practice also has 4.3 nurses and 3.3 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 6.5 | 6.5 |
| August 2024 | 8.3 | 8.3 |
| August 2025 | 8.0 | 8.0 |
| August 2026 | 6.7 | 6.7 |
From June 2026 to August 2026 the practice recorded 8,606 appointments a month, or 509 per 1,000 registered patients (England: 510). 43% were face to face (England: 63%). 55% took place on the day they were booked and 5% more than 28 days after booking (England: 45% and 5%).
41% were with a GP rather than another member of the practice team. 7% of booked patients did not attend.
| Measure | Heathcot Medical Practice | Surrey and Sussex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 509 | 521 | 510 |
| Face to face | 43% | 58% | 63% |
| Same day as booked | 55% | 45% | 45% |
| More than 28 days after booking | 5% | 6% | 5% |
| Did not attend | 7% | 4% | 4% |
Compared with England, the practice has a lower share of patients for osteoporosis (0.6% against 1.2%), COPD (1.0% against 1.9%) and stroke or TIA (1.3% against 1.9%). The practice's patients live in areas with an average deprivation score of 10.6 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 84.5 years for women and 81.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 14.6% | 14.3% |
| High blood pressure | All ages | 12.8% | 15.2% |
| Diabetes | 17+ yrs | 6.0% | 7.9% |
| Asthma | 6+ yrs | 5.5% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.2% | 4.6% |
| Cancer | All ages | 3.6% | 3.8% |
| Coronary heart disease | All ages | 2.4% | 3.0% |
| Atrial fibrillation | All ages | 2.0% | 2.2% |
| Stroke and TIA | All ages | 1.3% | 1.9% |
| Heart failure | All ages | 1.2% | 1.1% |
| COPD | All ages | 1.0% | 1.9% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Dementia | All ages | 0.6% | 0.8% |
| Osteoporosis | 50+ yrs | 0.6% | 1.2% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Learning disability | All ages | 0.5% | 0.6% |
| Palliative care | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 73.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 72.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 63.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 73.1% | 74.9% |
Heathcot Medical Practice, York House Medical Centre, Heathside Road, Woking, GU22 7XL. Phone: 01483 761100. Website: www.heathcotmedicalpractice.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Hillview Medical Centre | 0.1 km | 66% |
| Sunny Meed Surgery | 0.3 km | 65% |
| Southview Medical Practice | 0.3 km | 74% |
| College Road Surgery | 1.4 km | 82% |
| Maybury Surgery | 1.6 km | 79% |
- Dr Munira Mohamed (72% overall experience good)
- York House Medical Centre (57% overall experience good)
How do patients rate Heathcot Medical Practice?
In the 2026 GP Patient Survey, 73% of patients described their overall experience of Heathcot Medical Practice as good, against 77% across England. 43% found it easy to get through by phone.
How many patients are registered at Heathcot Medical Practice?
16,910 patients were registered in September 2026, down 4.4% on a year earlier.
What is Heathcot Medical Practice's CQC rating?
Requires Improvement overall, published in June 2022.
How many GPs does Heathcot Medical Practice have?
6.7 full-time-equivalent qualified GPs (10 qualified GPs by headcount), which is 2,514 patients per GP against 2,171 across England.
Are appointments at Heathcot Medical Practice face to face?
43% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Heathcot Medical Practice's phone number?
01483 761100.