Hillview Medical Centre, Woking: patient reviews and CQC rating
Hillview Medical Centre is a GP practice in Woking with 15,013 registered patients (September 2026). In the 2026 GP Patient Survey, 66% of its patients described their overall experience as good, below the England figure of 77% (Surrey and Sussex: 78%). The Care Quality Commission rates it Good overall, in a report published in July 2016. It has 7.8 full-time-equivalent qualified GPs, or 1,928 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Hillview Medical Centre
Its best result against England is the share who said their needs were met at their last appointment: 96%, against 90% across England. Its weakest is the share who found it easy to get through to the practice by phone: 36%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 5 below by more than the survey's margin of error, and 6 within it.
On overall experience it is 9th of the 12 practices in Woking with 50 or more responses. 36% found it easy to get through by phone (England: 57%). The overall experience result is 9 points lower than in 2025 (75%). 99 patients answered the survey (response rate 27%).
| Survey question | Hillview Medical Centre | Surrey and Sussex | England |
|---|---|---|---|
| Overall experience good | 66% | 78% | 77% |
| Easy to contact by phone | 36% | 55% | 57% |
| Easy to contact via the website | 49% | 59% | 58% |
| Easy to contact via the NHS App | 35% | 54% | 54% |
| Reception team helpful | 80% | 86% | 85% |
| Last contact good | 54% | 73% | 73% |
| Wait for appointment about right | 50% | 70% | 69% |
| Listened to well | 87% | 88% | 87% |
| Treated with care and concern | 87% | 88% | 86% |
| Confidence and trust in the clinician | 95% | 94% | 93% |
| Needs met | 96% | 91% | 90% |
In the Friends and Family Test for July 2026, 96% of 449 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Hillview Medical Centre is Good, published in July 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
15,013 patients were registered at Hillview Medical Centre in September 2026, down 4.5% on a year earlier (England: down 1.1%).
14% of its patients are aged 65 or over, against 19% across England. With 7.8 full-time-equivalent qualified GPs, there are 1,928 patients per GP, fewer than the England figure of 2,171 and Surrey and Sussex's 2,031. The practice also has 1.5 nurses and 2.6 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 6.2 | 8.3 |
| August 2024 | 6.2 | 8.1 |
| August 2025 | 7.3 | 11.1 |
| August 2026 | 7.8 | 10.6 |
From June 2026 to August 2026 the practice recorded 7,245 appointments a month, or 483 per 1,000 registered patients (England: 510). 60% were face to face (England: 63%). 45% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
60% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Hillview Medical Centre | Surrey and Sussex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 483 | 521 | 510 |
| Face to face | 60% | 58% | 63% |
| Same day as booked | 45% | 45% | 45% |
| More than 28 days after booking | 1% | 6% | 5% |
| Did not attend | 3% | 4% | 4% |
Compared with England, the practice has a lower share of patients for palliative or supportive care needs (0.1% against 0.6%), osteoporosis (0.4% against 1.2%) and COPD (1.0% against 1.9%). The practice's patients live in areas with an average deprivation score of 11.4 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 84.7 years for women and 80.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 11.2% | 15.2% |
| Depression | 18+ yrs | 10.4% | 14.3% |
| Diabetes | 17+ yrs | 5.9% | 7.9% |
| Asthma | 6+ yrs | 5.3% | 6.6% |
| Cancer | All ages | 3.4% | 3.8% |
| Chronic kidney disease | 18+ yrs | 3.2% | 4.6% |
| Coronary heart disease | All ages | 2.1% | 3.0% |
| Atrial fibrillation | All ages | 1.9% | 2.2% |
| Stroke and TIA | All ages | 1.4% | 1.9% |
| COPD | All ages | 1.0% | 1.9% |
| Dementia | All ages | 0.9% | 0.8% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Heart failure | All ages | 0.7% | 1.1% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Learning disability | All ages | 0.5% | 0.6% |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Palliative care | All ages | 0.1% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 78.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 70.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 71.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 78.0% | 74.9% |
Hillview Medical Centre, 3 Heathside Road, Woking, GU22 7QP. Phone: 01483 766333. Website: www.hillviewmedicalcentre.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Heathcot Medical Practice | 0.1 km | 73% |
| Southview Medical Practice | 0.3 km | 74% |
| Sunny Meed Surgery | 0.5 km | 65% |
| College Road Surgery | 1.5 km | 82% |
| Maybury Surgery | 1.7 km | 79% |
- Maybury Surgery (79% overall experience good)
- Southview Medical Practice (74% overall experience good)
- Sunny Meed Surgery (65% overall experience good)
How do patients rate Hillview Medical Centre?
In the 2026 GP Patient Survey, 66% of patients described their overall experience of Hillview Medical Centre as good, below the England figure of 77%. 36% found it easy to get through by phone.
How many patients are registered at Hillview Medical Centre?
15,013 patients were registered in September 2026, down 4.5% on a year earlier.
What is Hillview Medical Centre's CQC rating?
Good overall, published in July 2016.
How many GPs does Hillview Medical Centre have?
7.8 full-time-equivalent qualified GPs (11 qualified GPs by headcount), which is 1,928 patients per GP against 2,171 across England.
Are appointments at Hillview Medical Centre face to face?
60% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Hillview Medical Centre's phone number?
01483 766333.