Lightwater Surgery, Lightwater: patient reviews and CQC rating
Lightwater Surgery is a GP practice in Lightwater with 15,776 registered patients (September 2026). In the 2026 GP Patient Survey, 95% of its patients described their overall experience as good, above the England figure of 77% (Surrey and Sussex: 78%). The Care Quality Commission rates it Good overall, in a report published in January 2019. It has 8.3 full-time-equivalent qualified GPs, or 1,892 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Lightwater Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 87%, above the England figure of 57%. Its weakest is the share who found it easy to contact the practice through its website: 56%, against 58% across England. Of the 11 results in the table, 8 are above England and 0 below by more than the survey's margin of error, and 3 within it.
87% found it easy to get through by phone (England: 57%). The overall experience result is unchanged from 2025 (95%). 108 patients answered the survey (response rate 40%).
| Survey question | Lightwater Surgery | Surrey and Sussex | England |
|---|---|---|---|
| Overall experience good | 95% | 78% | 77% |
| Easy to contact by phone | 87% | 55% | 57% |
| Easy to contact via the website | 56% | 59% | 58% |
| Easy to contact via the NHS App | 69% | 54% | 54% |
| Reception team helpful | 98% | 86% | 85% |
| Last contact good | 92% | 73% | 73% |
| Wait for appointment about right | 95% | 70% | 69% |
| Listened to well | 92% | 88% | 87% |
| Treated with care and concern | 93% | 88% | 86% |
| Confidence and trust in the clinician | 99% | 94% | 93% |
| Needs met | 95% | 91% | 90% |
In the Friends and Family Test for July 2026, 98% of 1,176 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Lightwater Surgery is Good, published in January 2019. All 5 key questions are rated Good. It held the same rating in the report before (April 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
15,776 patients were registered at Lightwater Surgery in September 2026, almost the same as a year earlier.
23% of its patients are aged 65 or over, against 19% across England. With 8.3 full-time-equivalent qualified GPs, there are 1,892 patients per GP, fewer than the England figure of 2,171 and Surrey and Sussex's 2,031. The practice also has 3.1 nurses and 0.8 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 6.3 | 10.3 |
| August 2024 | 7.4 | 11.2 |
| August 2025 | 7.4 | 7.4 |
| August 2026 | 8.3 | 10.6 |
From June 2026 to August 2026 the practice recorded 5,740 appointments a month, or 364 per 1,000 registered patients (England: 510). 94% were face to face (England: 63%). 45% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
56% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Lightwater Surgery | Surrey and Sussex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 364 | 521 | 510 |
| Face to face | 94% | 58% | 63% |
| Same day as booked | 45% | 45% | 45% |
| More than 28 days after booking | 3% | 6% | 5% |
| Did not attend | 2% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for atrial fibrillation (2.9% against 2.2%). It has a lower share for osteoporosis (0.3% against 1.2%), a learning disability (0.2% against 0.6%) and serious mental illness (0.4% against 1.0%). The practice's patients live in areas with an average deprivation score of 5.4 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 85.5 years for women and 82.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 15.0% | 15.2% |
| Depression | 18+ yrs | 9.6% | 14.3% |
| Diabetes | 17+ yrs | 5.7% | 7.9% |
| Asthma | 6+ yrs | 5.5% | 6.6% |
| Cancer | All ages | 4.5% | 3.8% |
| Atrial fibrillation | All ages | 2.9% | 2.2% |
| Chronic kidney disease | 18+ yrs | 2.6% | 4.6% |
| Coronary heart disease | All ages | 2.6% | 3.0% |
| Stroke and TIA | All ages | 1.5% | 1.9% |
| COPD | All ages | 0.9% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Dementia | All ages | 0.6% | 0.8% |
| Heart failure | All ages | 0.6% | 1.1% |
| Epilepsy | 18+ yrs | 0.5% | 0.8% |
| Serious mental illness | All ages | 0.4% | 1.0% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Osteoporosis | 50+ yrs | 0.3% | 1.2% |
| Palliative care | All ages | 0.2% | 0.6% |
| Learning disability | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 81.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 77.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 77.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 80.2% | 74.9% |
41% of the practice's patients live in the GU18 postcode district, followed by GU20 (20%), GU24 (16%) and GU15 (7%). 95% live in Surrey Heath, the council area the practice is in.
Lightwater Surgery, 39 All Saints Road, Lightwater, GU18 5SQ. Phone: 0844 815 1127.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Park House Surgery | 2.3 km | 83% |
| Chobham and West End Medical Practice | 4.3 km | 48% |
| Kings Corner Surgery | 5.4 km | 65% |
| Upper Gordon Road Surgery | 5.5 km | 65% |
| Magnolia House | 5.7 km | 61% |
- Dr Fisher & Partners (81% overall experience good)
- Frimley Green Medical Centre (77% overall experience good)
- Park House Surgery (83% overall experience good)
- Park Road Group Practice (79% overall experience good)
- Station Road Surgery (90% overall experience good)
- Upper Gordon Road Surgery (65% overall experience good)
How do patients rate Lightwater Surgery?
In the 2026 GP Patient Survey, 95% of patients described their overall experience of Lightwater Surgery as good, above the England figure of 77%. 87% found it easy to get through by phone.
How many patients are registered at Lightwater Surgery?
15,776 patients were registered in September 2026, up 0.2% on a year earlier.
What is Lightwater Surgery's CQC rating?
Good overall, published in January 2019.
How many GPs does Lightwater Surgery have?
8.3 full-time-equivalent qualified GPs (10 qualified GPs by headcount), which is 1,892 patients per GP against 2,171 across England.
Are appointments at Lightwater Surgery face to face?
94% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Lightwater Surgery's phone number?
0844 815 1127.