Upper Gordon Road Surgery, Camberley: patient reviews and CQC rating
Upper Gordon Road Surgery is a GP practice in Camberley with 10,599 registered patients (September 2026). In the 2026 GP Patient Survey, 65% of its patients described their overall experience as good, below the England figure of 77% (Surrey and Sussex: 78%). The Care Quality Commission rates it Good overall, in a report published in December 2016. It has 5.7 full-time-equivalent qualified GPs, or 1,865 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Upper Gordon Road Surgery
Its best result against England is the share who found it easy to contact the practice using the NHS App: 63%, against 54% across England. Its weakest is the share who found it easy to get through to the practice by phone: 41%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 6 below by more than the survey's margin of error, and 5 within it.
On overall experience it is 6th of the 6 practices in Camberley with 50 or more responses. 41% found it easy to get through by phone (England: 57%). The overall experience result is 6 points lower than in 2025 (71%). 96 patients answered the survey (response rate 26%).
| Survey question | Upper Gordon Road Surgery | Surrey and Sussex | England |
|---|---|---|---|
| Overall experience good | 65% | 78% | 77% |
| Easy to contact by phone | 41% | 55% | 57% |
| Easy to contact via the website | 65% | 59% | 58% |
| Easy to contact via the NHS App | 63% | 54% | 54% |
| Reception team helpful | 79% | 86% | 85% |
| Last contact good | 67% | 73% | 73% |
| Wait for appointment about right | 61% | 70% | 69% |
| Listened to well | 77% | 88% | 87% |
| Treated with care and concern | 76% | 88% | 86% |
| Confidence and trust in the clinician | 85% | 94% | 93% |
| Needs met | 82% | 91% | 90% |
In the Friends and Family Test for July 2026, 95% of 303 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Upper Gordon Road Surgery is Good, published in December 2016. All 5 key questions are rated Good. It held the same rating in the report before (July 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
10,599 patients were registered at Upper Gordon Road Surgery in September 2026, down 6.9% on a year earlier (England: down 1.1%).
21% of its patients are aged 65 or over, against 19% across England. With 5.7 full-time-equivalent qualified GPs, there are 1,865 patients per GP, fewer than the England figure of 2,171 and Surrey and Sussex's 2,031. The practice also has 3.6 nurses and 3.8 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.6 | 5.7 |
| August 2024 | 4.7 | 7.3 |
| August 2025 | 5.8 | 6.7 |
| August 2026 | 5.7 | 6.7 |
From June 2026 to August 2026 the practice recorded 6,827 appointments a month, or 644 per 1,000 registered patients (England: 510). 46% were face to face (England: 63%). 47% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
57% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Upper Gordon Road Surgery | Surrey and Sussex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 644 | 521 | 510 |
| Face to face | 46% | 58% | 63% |
| Same day as booked | 47% | 45% | 45% |
| More than 28 days after booking | 2% | 6% | 5% |
| Did not attend | 4% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for dementia (1.1% against 0.8%) and cancer (4.7% against 3.8%). The practice's patients live in areas with an average deprivation score of 9.4 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 84.7 years for women and 81.7 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 14.9% | 15.2% |
| Depression | 18+ yrs | 12.8% | 14.3% |
| Diabetes | 17+ yrs | 7.0% | 7.9% |
| Asthma | 6+ yrs | 6.7% | 6.6% |
| Cancer | All ages | 4.7% | 3.8% |
| Chronic kidney disease | 18+ yrs | 4.7% | 4.6% |
| Coronary heart disease | All ages | 3.0% | 3.0% |
| Atrial fibrillation | All ages | 2.6% | 2.2% |
| Stroke and TIA | All ages | 1.8% | 1.9% |
| COPD | All ages | 1.6% | 1.9% |
| Osteoporosis | 50+ yrs | 1.1% | 1.2% |
| Dementia | All ages | 1.1% | 0.8% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Heart failure | All ages | 0.8% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Learning disability | All ages | 0.6% | 0.6% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Palliative care | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 73.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 72.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 65.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 75.5% | 74.9% |
Upper Gordon Road Surgery, 37 Upper Gordon Road, Frimley, Camberley, GU15 2HJ. Phone: 01276 459040. Website: www.uppergordonroadsurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Park Road Group Practice | 0.5 km | 79% |
| Dr Fisher & Partners | 1.7 km | 81% |
| Station Road Surgery | 2.7 km | 90% |
| Frimley Green Medical Centre | 3.9 km | 77% |
| Mayfield Medical Centre | 4.0 km | 68% |
- Dr Fisher & Partners (81% overall experience good)
- Frimley Green Medical Centre (77% overall experience good)
- Lightwater Surgery (95% overall experience good)
- Park House Surgery (83% overall experience good)
- Park Road Group Practice (79% overall experience good)
- Station Road Surgery (90% overall experience good)
How do patients rate Upper Gordon Road Surgery?
In the 2026 GP Patient Survey, 65% of patients described their overall experience of Upper Gordon Road Surgery as good, below the England figure of 77%. 41% found it easy to get through by phone.
How many patients are registered at Upper Gordon Road Surgery?
10,599 patients were registered in September 2026, down 6.9% on a year earlier.
What is Upper Gordon Road Surgery's CQC rating?
Good overall, published in December 2016.
How many GPs does Upper Gordon Road Surgery have?
5.7 full-time-equivalent qualified GPs (10 qualified GPs by headcount), which is 1,865 patients per GP against 2,171 across England.
Are appointments at Upper Gordon Road Surgery face to face?
46% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Upper Gordon Road Surgery's phone number?
01276 459040.